RETURN PROCEDURE
IF YOUR ORDER ON CELINE.COM DID NOT GIVE YOU FULL SATISFACTION, WE WILL BE HAPPY TO ASSIST YOU FOR ANY REFUND REQUEST WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. IF ONE OF YOUR PRODUCTS IS DAMAGED OR THE ITEMS DELIVERED DO NOT CORRESPOND TO YOUR ORDER, PLEASE CONTACT CELINE CLIENT SERVICE DEPARTMENT.
TO BE ELIGIBLE FOR A RETURN
PLEASE LET US KNOW IF YOU WISH TO RETURN AN ITEM WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY.
ARTICLES MUST BE UNUSED AND IN SELLABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND A SECURITY TAG ATTACHED. IF THE PRODUCT IS DAMAGED OR WORN, OR IF ITS VALUE HAS DECREASED DUE TO CONSUMPTION, THE RETURN REQUEST WILL BE REJECTED AND THE PRODUCT WILL BE RETURNED TO YOU. LEATHER PRODUCTS SUCH AS BAG STRAP AND BELT CAN BE WRINKLED IF THEY ARE THREADED INTO THE BUCKLE. LEATHER PRODUCTS WITH WRINKLES ARE NO LONGER SELLABLE AND THEREFORE SUCH PRODUCTS CANNOT BE RETURNED.
SHOE OUTSOLES ARE EXTREMELY DELICATE AND MUST BE RETURNED UNMARKED. THEREFORE, WE RECOMMEND TRYING ON THE SHOES WITH A PROTECTIVE FILM ON A CLEAN, CARPETED SURFACE. PLEASE REMOVE THE PROTECTIVE FILM BEFORE REPACKING YOUR ITEM FOR RETURN. EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
FRAGANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR PERFUME PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.
FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.
PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN. ORDERS SHIPPED TO AN ADDRESS IN S. KOREA MUST BE RETURNED IN S. KOREA.
HOW TO RETURN AN ITEM
1 PLEASE CONTACT CELINE CLIENT SERVICE CENTER TO REQUEST A RETURN. COMPLETE THE RETURN FORM AND PLACE IT INSIDE YOUR PACKAGE.
2 CAREFULLY REPACK YOUR ITEM AS INITIALLY DELIVERED, WITH PROTECTIVE WRAPPING, PILLOWS, ETC. PLEASE PAY SPECIFIC ATTENTION TO DELICATE MATERIALS TO PREVENT PRODUCT DAMAGE IN TRANSIT AND KEEP THE ITEM IN PERFECTLY SELLABLE CONDITION.
3 HAND THE SEALED PARCEL OVER TO OUR CARRIER. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN A CELINE APPOINTED COURIER.
ANY QUESTIONS
PLEASE CONTACT OUR CLIENT SERVICE BY PHONE (LOCAL CALL CHARGES) FROM MONDAY TO FRIDAY BETWEEN 10AM AND 7PM ON:
1577 8841
OR EMAIL US AT: CLIENTSERVICE.KR@CELINE.COM
YOU CAN CONSULT OUR GENERAL TERMS AND CONDITIONS OF DISTANCE SELLING AT WWW.CELINE.COM
