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FAQ - Payment
Payment
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At this time, we accept only one form of payment per order.
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Payment methods are not debited until an order has been accepted and either shipped or declared ready for pickup in-store. However, your bank account may show a hold in the amount of the order as soon as it is placed.
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If your payment has been declined, please make sure that the payment information that you entered is correct. If the information is correct, please contact your issuing bank or payment provider.
If your payment has been declined and you have saved your payment information to your Celine.com account, we recommend that you:
- Check that the payment method has not expired
- Ensure that the billing address matches the payment method's. (You can edit payment information by clicking 'Update Billing Address' and following the instructions.)
- Ensure that you have supplied the correct 3- or 4-digit security number. (For your protection, Celine.com requires this information at each payment, even if you have already saved your credit card details.)
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All transactions on Celine.com are secure.
To protect all personal data and payment data, Celine.com uses a Secure Socket Layer (SSL) encryption system. SSL is denoted by a lock icon in your browser's address bar and 'https' ('s' for 'secure') in the site URL. With SSL, all data exchanged between you and Celine.com is encoded, making it unreadable to third parties.
Celine.com allows you to save your payment information. However, Celine.com does not retain any credit card information. You will need to re-enter your CVV code at every purchase.
Celine.com uses 3D Secure, an added security layer system for payments made with Visa®, Mastercard® and American Express® cards equipped with this technology. These credit cards use the 3D Secure services "Verified by Visa®", "MasterCard® SecureCode" and "American Express SafeKey®", respectively.
Our payments department carries out anti-fraud checks before approving your transaction. You may be contacted for additional details before your order is confirmed.
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For your protection, Celine.com authenticates and secures payments using 3D Secure, an additional security measure also known as "Verified by Visa®", "MasterCard® SecureCode" or "American Express SafeKey®".
How it works:
After you have clicked the [Purchase] button to place your order, a new page sent by your bank will prompt you for additional information, such as a code sent by SMS.
Once the 3D Secure code has been keyed in and validated by your bank, your order becomes finalized. Please expect a confirmation email at this time.
Each bank has its own authentication method. For questions concerning your 3D Secure code, please contact your bank directly.