FAQ - PRIVACY POLICY

PRIVACY POLICY

LAST UPDATE:  MAY, 2023

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YOU CAN PRINT OUT THE FULL TEXT OF OUR CONFIDENTIALITY AND DATA PROTECTION POLICY FROM YOUR BROWSER BY PRESSING ON CTRL+P IN WINDOWS AND LINUX OR ⌘+P IN MAC OS.
 
THIS POLICY HAS BEEN UPDATED TO COMPLY WITH THE REQUIREMENTS OF THE APPLICABLE DATA PROTECTION LAWS.

UNDER THIS CONFIDENTIALITY POLICY THE FOLLOWING WORDS SHALL HAVE THE FOLLOWING DEFINITIONS;

"DATA PROTECTION LAWS" MEANS ALL LAWS, REGULATIONS, AND OTHER LEGAL REQUIREMENTS, INCLUDING BUT NOT LIMITED TO THE GENERAL DATA PROTECTION REGULATIONS ("GDPR") AND THE PERSONAL DATA PROTECTION ACT, B.E. 2562 (2019) AND ITS SUB-REGULATIONS (THE "PDPA"), OFFICIAL GUIDELINE AND INTERPRETATION THEREOF, AS APPLICABLE TO THE PROCESSING OF PERSONAL DATA (AS AMENDED UPDATED, AND/OR REPLACED FROM TIME TO TIME).

THE TERMS "PERSONAL DATA," "DATA PROCESSOR," "DATA SUBJECT," AND "DATA CONTROLLER" SHALL HAVE THE MEANING AS DEFINED IN THE DATA PROTECTION LAWS.

 

1 OVERVIEW

1.1 THE AIM OF THIS POLICY
 
CELINE IS DETERMINED TO RESPECT YOUR PRIVACY AND PROTECT YOUR PERSONAL DATA.
 
THIS CONFIDENTIALITY AND DATA PROTECTION POLICY (THE “CONFIDENTIALITY POLICY”) IS DESIGNED TO INFORM YOU ABOUT OUR USE OF YOUR PERSONAL DATA THAT WE GATHER WHEN YOU ACCESS THE CELINE WEBSITE WWW.CELINE.COM (THE “SITE”), WHEN YOU PURCHASE ANY GOODS AT CELINE POINTS OF SALE OR WHEN YOU CONTACT CELINE (THE “SERVICES PROVIDED BY CELINE”).
 
IT WILL ENABLE YOU TO DETERMINE THE ORIGIN AND THE USE OF THE INFORMATION THAT WE GATHER, AS WELL AS YOUR RIGHTS AND OPTIONS UNDER DATA PROTECTION LAWS. 

THIS CONFIDENTIALITY POLICY IS THEREFORE IMPORTANT FOR YOU AND WE ASK YOU TO READ IT CAREFULLY.

 
TO FIND OUT HOW CELINE USES COOKIES ON ITS SITE, PLEASE SEE OUR COOKIES POLICY.

 
1.2 MODIFICATION OF THIS POLICY
 

 CELINE MAY MODIFY THIS POLICY FROM TIME TO TIME DEPENDING ON THE LEGAL AND REGULATORY CONTEXT, AND TO KEEP YOU INFORMED ABOUT CHANGES IN OUR PERSONAL DATA PROCESSING PRACTICES.
 
CELINE THEREFORE RECOMMENDS THAT YOU ALWAYS BECOME ACQUAINTED WITH THE LATEST VERSION OF THIS CONFIDENTIALITY POLICY WHENEVER YOU PLAN ON HAVING ANY DEALINGS WITH CELINE, BY VISITING THIS SECTION OR BY CLICKING ON THE “CONFIDENTIALITY POLICY” LINK AT THE BOTTOM OF THE HOME PAGE OF THE SITE (SEE “CHANGES AND UPDATES TO THE CONFIDENTIALITY POLICY”).

 
1.3 CELINE’S ROLE AND RESPONSIBILITY

 
UNLESS THERE ARE ANY OTHER TEXTS THAT PROVIDE OTHERWISE WITH REGARD TO CERTAIN SPECIFIC INSTANCES OF PROCESSING OF PERSONAL DATA, THE PROCESSING OF YOUR PERSONAL DATA THAT IS DESCRIBED IN THIS CONFIDENTIALITY POLICY SHALL BE PERFORMED BY CELINE SA, A FRENCH PUBLIC LIMITED COMPANY WITH CAPITAL €2,802,576.00 ; REGISTERED ADDRESS: 16 RUE VIVIENNE, 75002 PARIS, FRANCE; REGISTERED IN PARIS UNDER NO. B 572 034 361 (“CELINE”), WHICH PUBLISHES THE WWW.CELINE.COM WEB SITE (THE “SITE”) AND WHICH IS THUS THE “DATA CONTROLLER” UNDER THE DATA PROTECTION LAWS.
 
HOWEVER, WHEN YOU MAKE A PURCHASE IN-STORE OUTSIDE OF FRANCE, THE CELINE BOUTIQUE WHERE YOU PLACE YOUR ORDER AND/OR MAKE YOUR PURCHASE SHALL BE SOLELY AND FULLY RESPONSIBLE FOR ANY PROCESSING OF YOUR PERSONAL DATA PERFORMED FOR PURPOSES OF TRANSACTION MANAGEMENT AND INVOICING IN CONNECTION WITH YOUR PURCHASES.

 
1.4 THE DATA PROTECTION OFFICER

 
CELINE HAS APPOINTED A DATA PROTECTION OFFICER WHO IS IN CHARGE OF ENSURING COMPLIANCE WITH THIS POLICY AND OF ENSURING COMPLIANCE WITH THE DATA PROTECTION RULES AND REGULATIONS IN GENERAL. THE DATA PROTECTION OFFICER CAN BE CONTACTED FOR ANY QUESTION CONCERNING THIS POLICY IN ACCORDANCE WITH THE TERMS OF THE SECTION OF THIS POLICY ENTITLED Contact us.
 
 

2 THE KEY POINTS OF THIS CONFIDENTIALITY POLICY

 
THE DATA THAT IS GATHERED
TO FIND OUT MORE (SECTION 3.3)
 
CELINE GATHERS YOUR PERSONAL DATA WHEN YOU USE THE SITE, INTERACT WITH CELINE OR MAKE PURCHASES IN-STORE.
 
IN ADDITION TO THE INFORMATION THAT YOU ACTIVELY PROVIDE (E.G. WHEN CREATING AN ACCOUNT, REGISTERING FOR THE NEWSLETTER), INFORMATION IS AUTOMATICALLY GATHERED OR GENERATED BY CELINE’S SYSTEMS (E.G. DETERMINATION OF YOUR CELINE PRODUCT REFERENCE NUMBERS).
 
HOW YOUR DATA IS USED
TO FIND OUT MORE (SECTION 3.1)
 
THE DATA WE GATHER ENABLES US:
•    TO PERFORM THE SERVICES PROVIDED BY CELINE AS REQUESTED AND TO PROCESS YOUR PAYMENT,
•    TO KNOW YOUR PREFERENCES IN ORDER TO PROVIDE YOU WITH THE PERSONAL WELCOME THAT YOU ARE ENTITLED TO EXPECT IN ALL OUR STORES,
•    TO SEND TO YOU INFORMATION ABOUT CELINE’S PRODUCTS AND EVENTS THAT WE CONSIDER MOST LIKELY TO BE OF INTEREST TO YOU.
•    TO UNDERSTAND HOW YOU MAY OPPOSE SUCH A USE AND WITHDRAW YOUR CONSENT, PLEASE CONSULT SECTION 3.11
•    TO PROCESS OR MANAGE YOUR ORDERS, INQUIRIES OR COMPLAINTS
•    TO MANAGE YOUR ACCOUNT AND ANY EVENTS OR ACTIVITIES THAT YOU REGISTER FOR OR ATTEND
 
THE USE OF COOKIES ON THE SITE ENABLES US TO IMPROVE ITS PERFORMANCES AND TO SEND YOU TARGETED ADVERTISING.
 
CHECKS ARE MOREOVER CARRIED OUT IN ORDER TO ENSURE THE SECURITY OF THE SITE AND OF THE PAYMENTS MADE ON THE SITE.
 
TO DEACTIVATE THE USE OF COOKIES FOR THESE PURPOSES, please click here.
 
FOR MORE INFORMATION ABOUT THESE CHECKS, PLEASE CONSULT SECTION 3.2
 
WHO RECEIVES YOUR PERSONAL DATA, AND TO WHOM IS IT TRANSFERRED
TO FIND OUT MORE (SECTION 3.4)
 
YOUR PERSONAL DATA IS ONLY ACCESSIBLE TO AUTHORISED PERSONNEL WORKING FOR US AT CELINE’S STORES AND ENTITIES WITH WHICH YOU ARE IN CONTACT, AS WELL AS TO OUR CUSTOMER SERVICE TEAMS AND TO THIRD PARTIES TO THE EXTENT NECESSARY FOR THE PURPOSES DESCRIBED HERE. 
 
TRANSFERS ABROAD
TO FIND OUT MORE (SECTION 3.5)
 
IN ORDER TO ENSURE THE SECURITY AND CONFIDENTIALITY OF YOUR PERSONAL DATA WHEN YOUR PERSONAL DATA IS TRANSFERREDTO CELINE ENTITIES AND STORES LOCATED OUTSIDE THAILAND OR THE EUROPEAN UNION WE HAVE IMPLEMENTED THE CONTRACTUAL GUARANTEES REQUIRED TO PROVIDE ADEQUATE PROTECTION OF THE DATA THAT IS TRANSFERRED, WHICH SHALL BE EQUIVALENT TO THE STANDARD AS REQUIRED IN THAILAND. 
 
HOW LONG IS YOUR DATA KEPT
TO FIND OUT MORE (SECTION 3.6)
 
IN GENERAL, YOUR PERSONAL DATA WILL BE KEPT BY CELINE FOR AS LONG AS YOU REMAIN A CLIENT AND UNTIL THE EXPIRY OF THE APPLICABLE WARRANTIES OR FOR AS LONG AS WE NEED TO REACH THE PURPOSES DESCRIBED HERE, OR TO COMPLY WITH OUR LEGAL AND BUSINESS OBLIGATIONS. IT WILL ONLY BE KEPT BEYOND THAT TIME WITH YOUR PERMISSION OR TO MEET OUR LEGAL OBLIGATIONS.
IT IS ALSO POSSIBLE THAT WE MAY HAVE TO RETAIN YOUR PERSONAL DATA FOR A LONGER PERIOD, FOR CERTAIN NECESSARY REASONS SUCH AS RESOLVING DISPUTES, ENFORCING AGREEMENTS OR OTHER PURPOSES OF DATA RETENTION AS REQUIRED BY APPLICABLE DATA PROTECTION LAWS.

YOUR RIGHTS AND OPTIONS
TO FIND OUT MORE (SECTION 3.10 AND 3.11)
 
UNDER THE DATA PROTECTION LAWS, YOU HAVE A RIGHT TO ACCESS, TO AMEND, TO REQUEST THE ERASURE, TO DATA PORTABILITY, TO OBJECT, RESTRICT THE PROCESSING OF PERSONAL DATA, TO WITHDRAW YOUR CONSENT, TO LODGE A COMPLAINT AND TO EXERCISE OTHER RIGHTS OVER YOUR PERSONAL DATA.
 
YOU MAY REVIEW YOUR DECISION AS TO WHETHER TO RECEIVE THE CELINE NEWSLETTER AT ANY POINT IN TIME. FOR MORE INFORMATION, PLEASE SEE SECTION 3.11.
YOU CAN ALSO DEACTIVATE THE USE OF COOKIES BY CLICKING here.

CONTACTING CELINE
TO FIND OUT MORE (SECTION 4)
 
FOR ANY QUESTION OR CLAIM REGARDING THIS CONFIDENTIALITY POLICY, YOU MAY CONTACT CELINE:
 
- BY TELEPHONE, AT THE PHONE NUMBER INDICATED ON THE website's contact PAGE, MONDAY TO FRIDAY, FROM 10 AM TO 7 PM CET (EXCEPT PUBLIC HOLIDAYS IN THAILAND).
 
- BY E-MAIL: clientservice.th@celine.com
 
IN CASE OF PROBLEMS, YOU MAY CONTACT THE DATA PROTECTION DEPARTMENT AT THE FOLLOWING POSTAL ADDRESS :  CELINE  SERVICE CLIENTS 16 RUE VIVIENNE 75 002 PARIS  OR BY SENDING AN E-MAIL TO dataprotection@celine.fr
 

 
3 OUR POLICY IN DETAIL
 
3.1 HOW CELINE USES YOUR PERSONAL DATA

 
YOUR PERSONAL DATA IS ONLY COLLECTED, USED, OR DISCLOSED WHEN CELINE HAS THE FOLLOWING LEGAL BASIS FOR DOING SO: CONSENT; LEGITIMATE INTEREST; ENTERING INTO OR PERFORMANCE OF TASK CARRIED OUT IN THE PUBLIC INTEREST; OR FOR ANY OTHER BASIS PERMITTED BY APPLICABLE LAWS.
WE THEREFORE ONLY PROCESS YOUR PERSONAL DATA WHEN THIS IS NECESSARY AND FOR PURPOSES CONNECTED WITH OUR BUSINESS OPERATIONS, INCLUDING TO COMMUNICATE WITH YOU AND PROVIDE YOU WITH OUR VARIOUS SERVICES. 
WE PROCESS AND USE YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES 
 
1/ TO DEAL WITH YOUR REQUESTS
 
•    TO SEND YOU INFORMATION ABOUT OUR OFFERS, NEWS AND EVENTS (NEWSLETTER, INVITATIONS AND OTHER PUBLICATIONS VIA THE CHANNELS THAT YOU WILL HAVE SPECIFIED BEFOREHAND – POST, E-MAIL, TELEPHONE, SMS, INSTANT MESSAGING);
•    TO MANAGE YOUR REQUESTS FOR A MEETING WITH A CELINE OPERATIVE, TO DEAL WITH YOUR REQUESTS AND COMPLAINTS;
•    TO IMPROVE THE OPERATION OF THE SITE BY GENERATING STATISTICS, TO PERSONALISE THE INTERFACE OF THE SITE BASED ON YOUR PREFERENCES, AND FOR THE PURPOSE OF TARGETED ADVERTISING OR PROMOTIONAL MATERIAL, IN KEEPING WITH OUR COOKIES POLICY;
•    TO PERFORM THE SERVICES PROVIDED BY CELINE AS REQUESTED AND TO PROCESS YOUR PAYMENT;
•    TO KNOW YOUR PREFERENCES IN ORDER TO PROVIDE YOU WITH THE PERSONAL WELCOME THAT YOU ARE ENTITLED TO EXPECT IN ALL OUR STORES;
•    TO SEND TO YOU INFORMATION ABOUT CELINE’S PRODUCTS AND EVENTS THAT WE CONSIDER MOST LIKELY TO BE OF INTEREST TO YOU;
•    TO MANAGE YOUR ACCOUNT AND ANY EVENTS OR ACTIVITIES THAT YOU REGISTER FOR OR ATTEND.

2/ TO PROVIDE YOU WITH SERVICES AND FULFIL THE ORDERS THAT YOU PLACE, AND TO COMPLY WITH OUR CONTRACTUAL OBLIGATIONS, AND IN PARTICULAR:
 
•    TO ENABLE YOU TO CREATE A “MY ACCOUNT” PERSONAL SPACE AND PURCHASE CELINE PRODUCTS ONLINE;
•    TO MANAGE YOUR ACCOUNT AND PROFILE;
•    TO PROCESS AND MANAGE YOUR ORDERS AND THEIR DELIVERY AS WELL AS THE CORRESPONDING WARRANTIES, TO ISSUE TAX INVOICE, AND TO PROCESS YOUR PAYMENT;
•    TO PROCESS OR MANAGE YOUR INQUIRIES OR COMPLAINTS;
•    TO MANAGE ANY OTHER SERVICE, WHETHER CURRENT OR FUTURE, IN CONNECTION WITH THE SERVICES AND REGISTERED IN THE CORRESPONDING GENERAL TERMS OF USE.
 
3/ TO FOSTER THE LEGITIMATE INTERESTS OF CELINE:
 
•    TO MANAGE OUR RELATIONSHIP WITH YOU BY KEEPING AN UP-TO-DATE CENTRALISED DATABASE OF OUR EXISTING AND POTENTIAL CLIENTS, ENABLING US TO PROACTIVELY MANAGE THE MONITORING OF OUR COMMERCIAL RELATIONSHIP;
•    TO ENSURE THAT WE PROVIDE HIGH-QUALITY SERVICES BY CONDUCTING SURVEYS AND BY MEASURING THE QUALITY OF THE TELEPHONE RESPONSE OF OUR CALL CENTRE;
•    TO CREATE SURVEY REPORTS AND STATISTICS, AFTER ANONYMISING THE UNDERLYING DATA OR AFTER IMPLEMENTING PROCESSES DESIGNED TO PREVENT THE ERRONEOUS ATTRIBUTION OF DATA TO AN IDENTIFIED PERSON;
•    TO ENSURE THE SECURITY OF YOUR TRANSACTIONS ONLINE, TO PREVENT FRAUD AND PAYMENT DEFAULTS.

 
FOR ALL THESE PURPOSES FOUNDED ON OUR LEGITIMATE INTEREST, WE TAKE INTO CONSIDERATION ANY POTENTIAL IMPACT THAT THE GATHERING OF THIS DATA MAY HAVE UPON YOU AND UPON THE USERS OF THE SITE IN GENERAL. SHOULD WE BELIEVE THAT YOUR INTERESTS OR YOUR FUNDAMENTAL RIGHTS AND FREEDOMS TRANSCEND OUR LEGITIMATE INTERESTS, WE WILL REFRAIN FROM USING YOUR PERSONAL DATA ON THIS BASIS AND MAY ASK YOU FOR YOUR CONSENT ON A CASE BY CASE BASIS.
 

4/ BASED ON YOUR SPECIFIC CONSENT

WHEN YOU SUBSCRIBE TO THE CELINE CUSTOMER CARD TO BENEFIT FROM THE PERSONALISED CELINE WELCOME IN OUR SHOPS WORLDWIDE, YOU AGREE THAT INFORMATION RELATING TO YOUR PURCHASES AND INTERACTIONS WITH CELINE MAY BE USED TO UNDERSTAND YOUR NEEDS AND PREFERENCES, ESTABLISH YOUR CUSTOMER PROFILE, AND COMMUNICATED TO ALL CELINE SHOPS AND ENTITIES, INCLUDING OUTSIDE OF THE EUROPEAN UNION IN ORDER TO GIVE YOU THE SAME PERSONALISED WELCOME THAT YOU ARE ENTITLED TO EXPECT IN ALL OUR STORES.

WHAT IS THE CONTEXT OF THE PROCESSING?  

CELINE BELONGS TO THE LVMH GROUP, WHICH COMPRISES MANY EXCEPTIONAL MAISONS THAT OFFER HIGH QUALITY PRODUCTS AND SERVICES IN ALL SECTORS INCLUDING FASHION & LEATHER GOODS, PERFUMES & COSMETICS, WATCHES & JEWELRY, WINES & SPIRITS, SELECTIVE RETAILING AND HOSPITALITY, CULTURE & LEISURE. THE LIST OF ALL LVMH MAISONS IS AVAILABLE AT HTTPS://WWW.LVMH.COM. IF YOU ARE CUSTOMER OF OUR MAISON, YOU MAY ALSO BE A CUSTOMER OF OTHER LVMH MAISONS.
WHAT IS THE PURPOSE OF THE PROCESSING?

WE ENDEAVOR TO IMPROVE YOUR EXPERIENCE BY PROPOSING PERSONALIZED OFFERS AND SERVICES AND CUSTOMIZED MARKETING COMMUNICATIONS THAT CORRESPOND TO YOUR INTERESTS. THIS RELIES ON KNOWING YOUR PREFERENCES AND INTERESTS.

HOW IS THE PROCESSING CONDUCTED?

IF YOU CONSENT, WE WILL SHARE THE PURCHASES YOU HAVE MADE WITH US DURING THE LAST 3 YEARS WITH LVMH, OUR PARENT COMPANY, IN A PSEUDONYMOUS WAY (WHICH MEANS THAT YOUR NAME AND YOUR CONTACT DETAILS WILL NOT BE SENT TO LVMH). YOUR PURCHASES WILL BE ANALYZED AND MATCHED WITH PURCHASES YOU MADE WITH OTHER MAISONS OF THE LVMH GROUP WHERE YOU HAVE GIVEN A SIMILAR CONSENT. EACH MAISON THAT HAS YOUR CONSENT WILL RECEIVE BACK FROM LVMH GENERIC INFORMATION CONCERNING YOUR PURCHASING HABITS AND PREFERENCES. 

WHO IS THE DATA CONTROLLER?

CELINE WILL REMAIN THE SOLE DATA CONTROLLER WHICH MEANS THAT IT IS THE COMPANY THAT IS RESPONSIBLE FOR THE INFORMATION THAT YOU PROVIDE TO IT. LVMH ACTS AS OUR DATA PROCESSOR, OR SERVICE PROVIDER, AND WILL NOT USE YOUR DATA FOR ANY PURPOSE OTHER THAN THE ONE DESCRIBED ABOVE. FOR EXAMPLE, LVMH WILL NOT USE YOUR DATA FOR ITS OWN PURPOSES, WILL NOT CONTACT YOU FOR MARKETING PURPOSES BASED ON THE DATA WE PROVIDE, AND WILL NOT SHARE INFORMATION ABOUT YOU WITH MAISONS OF THE LVMH GROUP TO WHICH YOU ARE NOT A CUSTOMER AND/OR TO WHOM YOU HAVE NOT GIVEN CONSENT.

 
3.2 NOTE CONCERNING THE PROCESSING OF PERSONAL DATA FOR PURPOSES OF PREVENTION AND MANAGEMENT OF PAYMENT DEFAULTS

 
IN ORDER TO COMBAT FRAUD OVER THE INTERNET, INFORMATION CONCERNING YOUR ORDER AND CONCERNING THE TERMINAL USED TO PLACE THE ORDER (SUCH AS THE OPERATING SYSTEM USED, THE LOCATION OF THE MACHINE, WHETHER OR NOT A PROXY WAS USED, ETC.) IS GATHERED AUTOMATICALLY AND USED, SUBJECT TO YOUR CONSENT, TO ANALYSE YOUR TRANSACTIONS FOR PURPOSES OF FRAUD DETECTION AND PREVENTION OF PAYMENT DEFAULTS. THE INFORMATION MAY BE TRANSMITTED TO OUR PAYMENT SERVICE PROVIDER AND TO ANY THIRD PARTY THAT IS DULY AUTHORISED BY LAW FOR THE SOLE PURPOSES OF CHECKING YOUR IDENTITY, THE VALIDITY OF THE ORDER, OF THE PAYMENT METHOD USED AND OF THE REQUESTED DELIVERY ADDRESS.
 
YOU MAY WITHHOLD OR WITHDRAW YOUR CONSENT AT ANY POINT IN TIME IN ACCORDANCE WITH THE TERMS OF OUR cookies policy. HOWEVER, SHOULD YOU REFUSE TO ALLOW US TO USE COOKIES TO SECURE THE TRANSACTIONS, YOUR ORDER MAY NOT BE APPROVED AUTOMATICALLY AND WILL HAVE TO BE REVIEWED MANUALLY. YOU MAY BE ASKED FOR PROOF OF IDENTITY IN ORDER TO CONFIRM YOUR ORDER.
 
FOR ANY QUESTION REGARDING THESE CHECKS, OR IN CASE OF A BLOCKAGE OF YOUR ACCOUNT, WE WOULD ASK YOU TO CONTACT OUR CUSTOMER SERVICE UNIT (SEE THE SECTION ENTITLED CONTACT US).

 
3.3 THE CATEGORIES OF DATA GATHERED BY CELINE

 
INFORMATION THAT YOU PROVIDE TO US DIRECTLY
WE GATHER THE INFORMATION THAT YOU DISCLOSE TO US DIRECTLY WHEN YOU USE OUR SITE AND OUR SERVICES.
 
THIS IS FOR INSTANCE THE CASE WHEN YOU CREATE AN ACCOUNT ONLINE, YOU REGISTER TO RECEIVE OUR NEWS, YOU MAKE A PURCHASE ONLINE OR FROM OUR STORES, YOU MAKE A TELEPHONE BOOKING WITH OUR CLIENT ADVISORS OR WHEN YOU SIGN UP FOR OUR NEWSLETTERS.
 
THE CATEGORIES OF PERSONAL DATA THAT WE GATHER DIRECTLY FROM YOU INCLUDE:
 
•    YOUR IDENTIFICATION AND CONTACT DATA (SUCH AS YOUR FAMILY NAME AND FIRST NAME, E-MAIL ADDRESS, TELEPHONE NUMBER, DATE OF BIRTH, MOTHER TONGUE, PREFERRED MEANS OF CONTACT) NEEDED TO IDENTIFY YOU OR TO CONTACT YOU WHEN YOU USE ONE OF THE SERVICES PROVIDED BY CELINE;
•    TRANSACTION-RELATED INFORMATION NEEDED TO PROCESS YOUR ORDER (ITEMS CHOSEN, DELIVERY ADDRESS AND BILLING ADDRESS, TELEPHONE NUMBER, MEANS OF PAYMENT, INCLUDING YOUR BANK CARD DETAILS IN ORDER TO ENABLE BILLING – ACCOUNT HOLDER NAME, NUMBER AND EXPIRY DATE – IN CASE OF PAYMENT BY BANK CARD);
•    DATA CONCERNING THE MONITORING OF OUR COMMERCIAL RELATIONSHIP (YOUR ORDER NUMBER, THE CHRONOLOGY OF YOUR PURCHASES, YOUR CONTACTS AND REQUESTS OR YOUR CORRESPONDENCE WITH OUR CUSTOMER SERVICE UNIT);
•    SOCIO-DEMOGRAPHIC DATA (SUCH AS YOUR AGE, YOUR PROFESSION, ETC.);
•    DATA CONCERNING YOUR PREFERENCES AND YOUR PERSON (PREFERRED STYLE, SIZE, FAVOURITE COLOURS, ETC.);
•    AND ANY INFORMATION THAT YOU PROVIDE US VIA OUR CUSTOMER SERVICE TEAMS.

THE PERSONAL DATA THAT IS INDISPENSABLE FOR CELINE TO FULFIL THE PURPOSES DESCRIBED ABOVE IS HIGHLIGHTED IN THE VARIOUS PAGES OF THE SITE. SHOULD YOU NOT DISCLOSE THIS DATA IN THE MANDATORY FIELDS, CELINE MAY NOT BE ABLE TO RESPOND TO YOUR REQUESTS AND/OR SUPPLY YOU WITH THE PRODUCTS AND SERVICES THAT YOU WANT. ALL OTHER DATA IS MERELY OPTIONAL AND ENABLES US TO KNOW YOU BETTER AND TO IMPROVE THE WAY IN WHICH WE COMMUNICATE WITH YOU AND THE SERVICES THAT WE PROVIDE TO YOU.
IN OUR STORES OR DURING THE EVENTS THAT WE ORGANISE (FOR INSTANCE: FASHION SHOWS OR PRIVATE SALES IN YOUR LOCAL STORE), WE MAY GATHER ADDITIONAL PERSONAL DATA UNDER TERMS AND FOR USES THAT SHALL BE SPECIFICALLY NOTIFIED TO YOU AT THAT POINT.
CELINE HAS NO INTENTION IN COLLECTING PERSONAL DATA OF MINORS, QUASI-INCOMPETENT PERSONS AND INCOMPETENT PERSONS. IF YOU ARE A MINOR, QUASI-INCOMPETENT PERSON AND/OR INCOMPETENT PERSON WISHING TO ENTER INTO OR HAVE A BUSINESS RELATIONSHIP WITH US, AND WHERE CONSENT IS REQUIRED TO COLLECT, USE, AND/OR DISCLOSE YOUR PERSONAL DATA, YOU SHALL OBTAIN RELEVANT CONSENT FROM YOUR PARENT OR GUARDIAN PRIOR TO CONTACTING US OR GIVING US YOUR PERSONAL DATA. IN THE EVENT THAT WE DISCOVER THAT WE HAVE UNINTENTIONALLY COLLECTED MINOR’S, QUASI-INCOMPETENT PERSON’S AND/OR INCOMPETENT PERSON’S PERSONAL DATA WITHOUT CONSENT FROM PARENT OR GUARDIAN, WHEN CONSENT IS REQUIRED, WE WILL DELETE SUCH PERSONAL DATA IN A TIMELY MANNER OR WILL ONLY COLLECT, USE, AND/OR DISCLOSE SUCH PERSONAL DATA IF WE CAN RELY ON OTHER LEGAL BASES APART FROM CONSENT.
FAILURE TO PROVIDE US WITH THE REQUIRED PERSONAL DATA MAY RESULT IN OUR INABILITY TO PERFORM THE CONTRACT WE HAVE OR ARE TRYING TO ENTER INTO WITH YOU.
THE INFORMATION THAT CELINE GATHERS AUTOMATICALLY
OTHER DATA IS GATHERED AUTOMATICALLY WHEN YOU ACCESS THE SITE, USE OUR SERVICES OR PERFORM A TRANSACTION WITH US:
 
•    CONNECTION DATA CONCERNING THE TERMINAL USED: YOUR IP ADDRESS, THE TYPE OF BROWSER YOU USE AND VARIOUS INFORMATION ABOUT YOUR BROWSING OF OUR SITE ARE ALSO GATHERED FOR PURPOSES OF ADMINISTRATION AND/OR TO GENERATE STATISTICS, AS DETAILED IN OUR cookies policy;
•    INFORMATION ABOUT YOUR BROWSING HABITS: WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES TO GATHER INFORMATION CONCERNING YOU, SUCH AS YOUR PREFERENCES AND INTERESTS;
•    GEO-LOCATION INFORMATION: WHEN YOU ACTIVATE THIS OPTION IN ORDER TO FIND A CELINE STORE;
•    RECORDING OF YOUR CALLS TO CELINE’S CUSTOMER SERVICE UNIT: SHOULD YOU GET IN TOUCH WITH ONE OF OUR ADVISORS, THE CONVERSATION MAY BE RECORDED IN ORDER TO ENSURE THE QUALITY OF THE SERVICE. YOU WILL BE INFORMED ABOUT THIS IN THE MESSAGE THAT IS PLAYED WHILE YOU WAIT.
 
INFORMATION REGARDING THIRD PARTIES
IN SOME CASES, CELINE WILL GATHER INFORMATION THAT YOU PROVIDE ABOUT OTHER PEOPLE, FOR INSTANCE WHEN YOU DECIDE TO BUY AND SEND PRODUCTS TO SOMEONE ELSE. THIS INFORMATION IS ONLY USED TO FULFIL YOUR REQUESTS AND NEVER TO SEND MARKETING MATERIAL TO YOUR CONTACTS, UNLESS THEY PERSONALLY CHOOSE TO RECEIVE INFORMATION FROM CELINE.
FURTHERMORE, IN SUCH CASE, YOU HEREBY REPRESENT AND WARRANT: (I) THE ACCURACY AND COMPLETENESS OF PERSONAL DATA, AND CONFIRM THAT YOU WILL UPDATE US ON ANY CHANGES TO THE PROVIDED PERSONAL DATA; (II) THAT CONSENT IS OBTAINED IS REQUIRED OR OTHER LEGAL BASIS IS RELIED ON FOR US TO BE ABLE TO USE THE PROVIDED PERSONAL DATA; AND (III) THAT YOU HAVE INFORMED SUCH INDIVIDUAL ABOUT THIS CONFIDENTIALITY POLICY.


3.4 THE RECIPIENTS OF YOUR PERSONAL DATA 

•    IMPROVEMENT OF CUSTOMER EXPERIENCE
WE ENDEAVOR TO IMPROVE YOUR EXPERIENCE BY PROPOSING PERSONALIZED OFFERS AND SERVICES AND CUSTOMIZED MARKETING COMMUNICATIONS THAT CORRESPOND TO YOUR INTERESTS. THIS RELIES ON KNOWING YOUR PREFERENCES AND INTERESTS. IF YOU CONSENT, WE WILL SHARE THE PURCHASES YOU HAVE MADE WITH US DURING THE LAST THREE (3) YEARS WITH LVMH, OUR PARENT COMPANY FOR THE PURPOSE AS DESCRIBED IN THE ABOVE SECTION.
CELINE BELONGS TO THE LVMH GROUP, WHICH COMPRISES MANY EXCEPTIONAL MAISONS THAT OFFER HIGH QUALITY PRODUCTS AND SERVICES IN ALL SECTORS INCLUDING FASHION & LEATHER GOODS, PERFUMES & COSMETICS, WATCHES & JEWELRY, WINES & SPIRITS, SELECTIVE RETAILING AND HOSPITALITY, CULTURE & LEISURE. THE LIST OF ALL LVMH MAISONS IS AVAILABLE AT HTTPS://WWW.LVMH.COM. IF YOU ARE CUSTOMER OF OUR MAISON, YOU MAY ALSO BE A CUSTOMER OF OTHER LVMH MAISONS. 
IN DISCLOSURE OF PERSONAL DATA TO LVMH GROUP UNDER THIS CONFIDENTIAL POLICY, CELINE WILL REMAIN THE SOLE DATA CONTROLLER WHICH MEANS THAT IT IS THE COMPANY THAT IS RESPONSIBLE FOR THE INFORMATION THAT YOU PROVIDE TO IT. LVMH ACTS AS OUR DATA PROCESSOR, OR SERVICE PROVIDER, AND WILL NOT USE YOUR DATA FOR ANY PURPOSE OTHER THAN THE ONE DESCRIBED ABOVE. FOR EXAMPLE, LVMH WILL NOT USE YOUR DATA FOR ITS OWN PURPOSES, WILL NOT CONTACT YOU FOR MARKETING PURPOSES BASED ON THE DATA WE PROVIDE, AND WILL NOT SHARE INFORMATION ABOUT YOU WITH MAISONS OF THE LVMH GROUP TO WHICH YOU ARE NOT A CUSTOMER AND/OR TO WHOM YOU HAVE NOT GIVEN CONSENT
 
•    MANAGEMENT OF THE SITE AND THE SERVICES
YOUR PERSONAL DATA IS PROCESSED BY CELINE. IT WILL NOT BE TRANSFERRED OR MADE ACCESSIBLE TO ANY THIRD PARTY OTHER THAN (I) CELINE’S SUBCONTRACTORS AND SERVICE PROVIDERS WHO ARE INVOLVED AND ASSIST US FOR THE ABOVE-MENTIONED PURPOSES , (II) PROFESSIONAL ADVISORS INCLUDING ACCOUNTANTS, AUDITORS, LAWYERS, INSURERS AND INSURANCE BROKERS (WHERE NECESSARY OR APPROPRIATE) AND (II) UPON ANY REORGANISATION OF OUR COMPANY, INCLUDING A TOTAL OR PARTIAL DISPOSAL OF OUR ASSETS, MERGER, TAKEOVER, ACQUISITION, DE-MERGER, AND IN GENERAL ANY REORGANISATION OPERATION, IN ORDER TO ENSURE THE CONTINUITY OF THE SERVICES PROVIDED. WE MAY ALSO DISCLOSE YOUR PERSONAL DATA TO OTHER CELINE ENTITIES, OR RELATED COMPANIES IN THAILAND OR OTHER ENTITIES OF LVMH GROUP ACTING AS PROCESSORS ACCORDING TO OUR INSTRUCTIONS AND SOLELY ON OUR BEHALF AND FOR THE PURPOSES DESCRIBED IN THIS POLICY. 
CELINE REQUIRES ITS SUBCONTRACTORS AND SERVICE PROVIDERS TO KEEP PERSONAL DATA CONFIDENTIAL AND NOT TO USE OR DISCLOSE IT FOR ANY PURPOSE OTHER THAN TO PERFORM THE SERVICES FOR CELINE OR ON CELINE’S BEHALF, AND TO COMPLY WITH THIS CONFIDENTIALITY POLICY AND THE DATA PROTECTION LAWS.
•    PERSONALISED CLIENT MANAGEMENT
YOUR PERSONAL DATA IS ACCESSIBLE TO THE AUTHORISED PERSONNEL WORKING IN CELINE’S STORES AND ENTITIES WITH WHICH YOU ARE IN CONTACT, AS WELL AS TO OUR CUSTOMER SERVICE TEAMS IN FRANCE OR IN THE CELINE ENTITIES ABROAD.
 
YOU MAY THUS RECEIVE FROM THEM, SUBJECT TO YOUR CONSENT, INFORMATION ABOUT THE OFFERS, NEWS AND EVENTS OF OUR COMPANY IN FRANCE AND ABROAD.
 
•    PROTECTION AND DEFENCE OF CELINE’S INTERESTS
FINALLY, CELINE MAY DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES WHEN SUCH DISCLOSURE IS REQUIRED BY A LAW, A REGULATORY PROVISION OR A COURT RULING, OR IF THIS DISCLOSURE IS NECESSARY TO ENSURE THE PROTECTION AND THE DEFENCE OF ITS INTERESTS (FOR INSTANCE TO OUR EXTERNAL AGENTS AND COUNSELS IN CASE OF DEBT RECOVERY; TO OUR INSURANCE COMPANIES IN CASE OF THE LOAN OF A PRODUCT).
•      DISPLAY ADVERTISING ON SOCIAL NETWORKS
CELINE MAY DISPLAY OFFERS RELATED TO CELINE PRODUCTS ON SOCIAL NETWORKS AND SERVICES EDITED BY META (INSTAGRAM, FACEBOOK), GOOGLE (YOUTUBE, GMAIL, GOOGLE SEARCH ENGINE) AND TIKTOK. ALL THESE PURPOSES ARE FOUNDED ON OUR LEGITIMATE INTEREST TO PROMOTE OUR PRODUCTS AND SERVICES AND YOUR CONSENT TO RECEIVING THOSE PROMOTIONS.
IN ORDER TO DO SO, ONLY YOUR E-MAIL ADDRESS AND/OR YOUR PHONE NUMBER WILL BE SECURELY TRANSFERRED TO THOSE COMPANIES TO VERIFY IF YOU ARE ALSO A USER FROM THOSE SOCIAL NETWORKS OR SERVICES AND TO DISPLAY OUR OFFERS ON THE RELATED PLATFORM. ON THIS BASIS, WE CAN ALSO LEVERAGE TOOLS FROM THOSE COMPANIES TO DISPLAY OFFERS TO SOCIAL NETWORKS’ USERS WHO HAVE A SIMILAR PROFILE TO OUR CLIENTS AND PROSPECTS. YOUR EMAIL AND/OR PHONE NUMBER MUST BE TRANSFERRED TO META, GOOGLE AND TIKTOK TO COMPLETE THOSE OPERATIONS. DATA PROCESSING AND TRANSFERS ARE GOVERNED BY THE TERMS AND CONDITIONS RESPECTIVELY SET BY META, GOOGLE AND TIKTOK ACCORDING TO THEIR OWN DATA PROTECTION POLICES: Meta for Instagram/Facebook; Google; TikTok.

YOU CAN OPPOSE THE DISPLAY OF OUR OFFERS ON THOSE SOCIAL NETWORKS BY CONTACTING CELINE (SEE THE SECTION 3.11) OR BY LOOKING AT THE SETTINGS SECTIONS RELATED TO ADVERTISING PROPOSED BY META FOR INSTAGRAM AND FACEBOOK, GOOGLE FOR YOUTUBE, GMAIL AND GOOGLE SEARCH ENGINE AND TIKTOK.
 

3.5 TRANSFERS OF YOUR DATA ABROAD

 
YOUR PERSONAL DATA MAY BE TRANSFERRED TO OUR STORES, ENTITIES AND SERVICE PROVIDERS LOCATED OUTSIDE THAILAND OR THE EUROPEAN UNION IN COUNTRIES WHERE THE APPLICABLE DATA PROTECTION RULES AND REGULATIONS DIFFER FROM THOSE THAT ARE APPLICABLE WITHIN THAILAND OR THE EUROPEAN UNION, AND MAY NOT OFFER THE SAME LEVEL OF PROTECTION AS THOSE IN THAÎLAND. WE HAVE TAKEN STEPS TO ENSURE AN ADEQUATE LEVEL OF PROTECTION OF YOUR DATA, INCLUDING ENSURING PERSONAL DATA IS HELD, MANAGED AND ACCESSED ACCORDING TO THE STANDARDS THAT APPLY IN THAÎLAND AND USING METHODS APPROVED BY THE EUROPEAN COMMISSION.
 
THESE TRANSFERSSHALL ONLY TAKE PLACE WHERE THIS IS NECESSARY TO DEAL WITH YOUR REQUESTS AND PROVIDE YOU WITH THE SAME LEVEL OF SERVICE IN ALL THE STORES WITH WHICH YOU ARE IN CONTACT.
 
THEY SHALL ONLY TAKE PLACE SUBJECT TO APPROPRIATE GUARANTEES DESIGNED TO ENSURE A SUFFICIENT LEVEL OF PROTECTION TO YOUR PRIVACY AND FUNDAMENTAL RIGHTS, SUCH AS THE SIGNATURE OF THE STANDARD CONTRACTUAL TERMS ADOPTED BY THE EUROPEAN COMMISSION. A DOCUMENT DETAILING THE GUARANTEES PUT IN PLACE BY CELINE SHALL BE DISCLOSED IMMEDIATELY UPON RECEIPT OF A REQUEST SENT TO CELINE. 
MOREOVER, YOUR PERSONAL DATA MAY ALSO BE TRANSFRRED AS PART OF YOUR ORDERS TO OUR SERVICE PROVIDERS BASED OUTSIDE THAILAND OR THE EUROPEAN UNION THAT ARE INVOLVED IN DELIVERING YOUR ORDERS. WE REQUIRE OUR THIRD PARTY PARTNERS TO FULFILL APPLICABLE PRIVACY DATA TRANSFER OBLIGATIONS IN RELATION TO PERSONAL DATA THAT THEY RECEIVE ON OUR BEHALF. 

 
3.6 DURATION OF RETENTION

 
CELINE SHALL NOT RETAIN YOUR PERSONAL DATA BEYOND THE DURATION THAT IS STRICTLY NECESSARY FOR THE ACCOMPLISHMENT OF THE PURPOSES FOR WHICH IT WAS GATHERED. IN GENERAL, YOUR PERSONAL DATA WILL BE KEPT BY CELINE FOR AS LONG AS YOU REMAIN A CLIENT AND UNTIL THE EXPIRY OF THE APPLICABLE WARRANTIES OR FOR AS LONG AS WE NEED TO REACH THE PURPOSES DESCRIBED HERE, OR TO COMPLY WITH OUR LEGAL AND BUSINESS OBLIGATIONS. IT WILL ONLY BE KEPT BEYOND THAT TIME WITH YOUR PERMISSION OR TO MEET OUR LEGAL OBLIGATIONS. 
 
NEWSLETTER, CONTACTS AND COMPLAINTS
THE IDENTIFICATION DATA OF THE CLIENT THAT IS USED WITH THE CLIENT’S CONSENT TO SEND OUT NEWSLETTERS AND OTHER CELINE PUBLICATIONS SHALL BE KEPT FOR A PERIOD OF THREE (3) YEARS AS OF ITS GATHERING OR AS OF THE LAST CONTACT INITIATED BY THE CLIENT.
 
ANY PERSONAL DATA AND GENERAL INFORMATION ABOUT YOUR REQUESTS (FOR EXAMPLE, OPENING DATE, CLOSING DATE, SUBJECT OF THE REQUEST) THAT IS GATHERED AND PROCESSED UNDER THE SECTION ENTITLED “CONTACT US” OR PURSUANT TO CONTACT WITH THE CUSTOMER SERVICE UNIT WILL ONLY BE KEPT FOR FIVE (5) YEARS IN OUR UNIQUE CUSTOMER REPOSITORY. CALL RECORDINGS ARE KEPT FOR SIX (6) MONTHS BY OUR CUSTOMER SERVICES.  
 
CELINE MAY ALSO KEEP FOR ARCHIVING PURPOSES COPIES OF ITS CORRESPONDENCE WITH THE USERS OF THE SITE AND ANY RESPONSE TO THE QUESTIONS OR COMMENTS SENT TO THE USERS BY OUR CUSTOMER SERVICE UNIT.
 
•    DATA CONCERNING ORDERS, PAST PURCHASES AND ‘KNOW YOUR CLIENT’
CELINE WILL KEEP THE DATA CONCERNING YOUR ORDERS FOR AS LONG AS YOU REMAIN A CLIENT (I.E. HAVE AN ACTIVE CLIENT ACCOUNT OR ARE A REGULAR CONTACT OF OUR STORES) AND UNTIL THE EXPIRY OF THE APPLICABLE WARRANTIES. THIS DATA WILL ONLY BE KEPT BEYOND THAT TIME WITH YOUR CONSENT OR FOR ACCOUNTING AND EVIDENTIAL PURPOSES OR TO MEET OUR LEGAL OBLIGATIONS OR, AFTER HAVING BEEN ANONYMISED, FOR PURPOSES OF STUDIES AND STATISTICS.
 
•    PAYMENT DATA
YOUR PAYMENT DATA WILL BE KEPT SECURELY FOR THE DURATION THAT IS NEEDED TO CONFIRM YOUR ORDER AND PAYMENT AND WILL THEN BE IMMEDIATELY DESTROYED. IN CASE OF A PROBLEM WITH PAYMENT, YOUR DATA WILL BE KEPT THROUGHOUT THE DURATION OF THE MANAGEMENT OF THE INCIDENT, THEN FOR A PERIOD OF THREE (3) TO FIVE (5) YEARS, DEPENDING ON THE SEVERITY OF THE INCIDENT.
 
•    CLIENT ACCOUNT DATA
YOUR CLIENT ACCOUNT ON OUR SITE WILL REMAIN ACTIVE UNTIL YOU DECIDE TO CLOSE IT AND FOR AS LONG AS YOU MAKE PURCHASES ON OUR SITE. IN CASE OF PROTRACTED INACTIVITY ON YOUR PART OVER A PERIOD OF THREE (3) YEARS, THIS ACCOUNT WILL BE DEACTIVATED.
 
PURSUANT TO THE EXPIRY OF THIS TIMESCALE OF THREE (3) YEARS, CELINE MAY GET IN CONTACT WITH ITS CLIENTS TO FIND OUT WHETHER OR NOT THEY WANT (I) TO CONTINUE TO RECEIVE NEWSLETTERS AND OTHER PUBLICATIONS FROM CELINE AND/OR (II) TO RETAIN THEIR CLIENT ACCOUNT ON THE SITE. YOUR DATA WILL BE DESTROYED WITHIN TWO (2) WORKING DAYS AS OF YOUR SENDING US A REQUEST TO UNSUBSCRIBE.
 
CLIENTS MAY CLOSE THEIR ACCOUNTS AND/OR UNSUBSCRIBE FROM OUR NEWSLETTERS AT ANY POINT IN TIME. IN ORDER TO DO SO, PLEASE CONTACT OUR CUSTOMER SERVICE UNIT BY SENDING AN E-MAIL TO CLIENTSERVICE.TH@CELINE.COM OR BY CLICKING ON THE UNSUBSCRIBE LINK FEATURING IN EACH NEWSLETTER. YOU MAY ALSO EXERCISE THIS RIGHT BY FILLING IN THE “Contact” FORM ON OUR SITE, STATING THE NATURE OF YOUR REQUEST, AFTER VIEWING THE RELEVANT SECTION OF OUR FREQUENTLY ASKED QUESTIONS Frequently Asked Questions.

 
FINALLY, THE CONNECTION LOGS THAT ARE GATHERED WITH YOUR CONSENT BY THE COOKIES AND OTHER TRACERS IMPLEMENTED ON OUR SITE WILL BE KEPT IN ACCORDANCE WITH THE APPLICABLE REGULATIONS FOR A PERIOD OF TIME THAT SHALL NOT EXCEED THIRTEEN (13) MONTHS. FOR MORE DETAILS, SEE OUR cookies policy.

 
3.7 LINKS

 
THE SITE MAY CONTAIN LINKS TO THIRD PARTY WEB SITES. CELINE HAS NO CONTROL OVER THE CONTENT, THE CONFIDENTIALITY POLICY AND THE DATA PROTECTION POLICY OR THE ACTIONS OF THESE THIRD PARTY WEB SITES. THE USE OF THE INFORMATION THAT YOU MAY PROVIDE TO THIRD PARTIES ON OTHER SITES OR THAT THESE THIRD PARTIES MAY GATHER ON THOSE OTHER WEB SITES IS NOT GOVERNED BY THIS CONFIDENTIALITY POLICY. YOU SHOULD CAREFULLY EXAMINE THE CONFIDENTIALITY AND DATA PROTECTION POLICIES OF ANY THIRD PARTY WEB SITES AND CONTACT THE PUBLISHERS OF THESE WEB SITES SHOULD YOU HAVE ANY QUESTIONS ABOUT THE WAY IN WHICH THEY USE YOUR PERSONAL DATA. CELINE HEREBY DISCLAIMS LIABILITY FOR ANY FAILURE BY A THIRD PARTY TO USE YOUR PERSONAL DATA IN ACCORDANCE WITH THEIR CONFIDENTIALITY POLICY OR IN ACCORDANCE WITH ANY CONTRACTUAL OR LEGAL OBLIGATION THAT IS BINDING UPON THEM.

 
3.8 SECURITY

 
IN ORDER TO PREVENT UNAUTHORIZED OR UNLAWFUL LOSS, ACCESS TO USE, ALTERATION, CORRECTION OR DISCLOSURE OF YOUR PERSONAL DATA, CELINE HAS IMPLEMENTED A SYSTEM TO PROCESS PERSONAL DATA, WHETHER IN HARD COPY, ELECTRONIC FILES AND/OR ANY OTHER FORM, WITH APPROPRIATE ADMINISTRATIVE, TECHNICAL,  ORGANIZATIONAL  AND PHYSICAL MEASURES COVERING THE COMPONENTS OF THE RELEVANT INFORMATION SYSTEM, TAKING INTO ACCOUNT THE SECURITY IMPLEMENTATION SPECIFIED BY DATA PROTECTION LAWS IN ORDER TO PROPERLY MAINTAIN CONFIDENTIALITY, INTEGRITY, AND AVAILABILITY OF THE PERSONAL DATA ACCORDING TO THE LEVEL OF RISK.  FOR INSTANCE:
•    CELINE’S COMPUTER SYSTEMS ARE EQUIPPED WITH HARDWARE AND SOFTWARE PROTECTIONS THAT COMPLY WITH THE HIGHEST STANDARDS OF THE PROFESSION. PHYSICAL AND ELECTRONIC PROCEDURES FOR BACKING UP THE DATA GATHERED ON THE SITE ARE IMPLEMENTED, IN ACCORDANCE WITH THE LAWS OF THAILAND, AS WELL AS THE PREVAILING FRENCH LAWS AND EUROPEAN REGULATIONS, GOVERNING DATA PROTECTION.
•    CELINE’S EMPLOYEES WHO, ON ACCOUNT OF THEIR DUTIES, HAVE ACCESS TO YOUR PERSONAL DATA, ARE SUBJECT TO STRICT CONFIDENTIALITY OBLIGATIONS.
•    CELINE’S SERVICE PROVIDERS AND SUBCONTRACTORS ARE BOUND BY WRITTEN UNDERTAKINGS TO IMPLEMENT ADEQUATE SECURITY MEASURES TO ENSURE THE PROTECTION OF YOUR PERSONAL DATA IN KEEPING WITH THE APPLICABLE LAWS.
•    ALL THE PAYMENT DATA THAT YOU PROVIDE ON THE SITE IS STORED ON THE SECURE WEB SITE OF THE PAYMENT SERVICES PROVIDER CHOSEN BY CELINE. THE TRANSACTIONS PERFORMED ON THE SITE ARE PROTECTED BY SSL ENCRYPTION.

 
3.9 MODIFICATIONS AND UPDATES OF THE CONFIDENTIALITY POLICY

 
THIS CONFIDENTIALITY POLICY IS IN KEEPING WITH THE PREVAILING PRACTICES AT CELINE. IT MAY BE MODIFIED AND UPDATED TO REFLECT THE CHANGES IN CELINE’S PRACTICES, TO PROVIDE MORE INFORMATION OR TO ENSURE COMPLIANCE WITH THE APPLICABLE REGULATIONS.
 
IN CASE OF A MODIFICATION OR UPDATE, THE REVISED CONFIDENTIALITY POLICY SHALL BE PUT ONLINE ON THE SITE, WITH A STATEMENT INDICATING THE DATE OF THE LATEST UPDATE. YOU WILL ALSO BE INFORMED BY A MESSAGE ON THE SITE URGING YOU TO READ THE UPDATED CONFIDENTIALITY POLICY. IF YOU HAVE A CLIENT ACCOUNT WITH CELINE, CELINE WILL WARN YOU ABOUT THE UPDATE BY SENDING AN E-MAIL OR A NOTIFICATION TO YOUR ACCOUNT BEFOREHAND.

 
3.10 YOUR RIGHTS AND OPTIONS

 
ACCESS
YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL DATA AND TO REQUEST A COPY OF YOUR PERSONAL DATA THAT CELINE COLLECTS, USES, OR DISCLOSES ABOUT YOU. WHERE NECESSARY, WE MAY REQUIRE YOU TO PROVE OR AUTHENTICATE YOURSELVES PRIOR TO OUR COMPLIANCE WITH YOUR REQUEST. 

RECTIFICATION

YOU HAVE THE RIGHT TO HAVE INCOMPLETE, INACCURATE, MISLEADING, OR NOT-UP-TO-DATE PERSONAL DATA THAT THE COMPANY COLLECTS, USES, AND DISCLOSES ABOUT YOU RECTIFIED.

DATA PORTABILITY

WHERE LEGALLY APPLICABLE, YOU MAY HAVE THE RIGHT TO OBTAIN PERSONAL DATA THE COMPANY HOLDS ABOUT YOU, IN A STRUCTURED, ELECTRONIC FORMAT, AND TO HAVE THEM SEND OR TRANSFER TO ANOTHER DATA CONTROLLER. 
OBJECT

YOU MAY HAVE THE RIGHT TO OBJECT TO CERTAIN COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL DATA, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION. 

RESTRICT
 
YOU MAY HAVE THE RIGHT TO RESTRICT THE USE OF YOUR PERSONAL DATA IN CERTAIN CIRCUMSTANCES.
DELETE

YOU MAY HAVE THE RIGHT TO REQUEST THE DELETION OF YOUR PERSONAL DATA OR HAVE YOUR PERSONAL DATA ANONYMIZED, TO THE EXTENT PERMITTED BY LAWS. HOWEVER, WE ARE NOT OBLIGATED TO FOLLOW SUCH REQUEST, IF YOUR PERSONAL DATA IS STILL REQUIRED TO BE MAINTAINED IN ORDER TO COMPLY WITH LEGAL OBLIGATIONS, OR TO ESTABLISH, EXERCISE, OR DEFEND LEGAL CLAIMS.  
WITHDRAW CONSENT    
FOR THE PURPOSES YOU HAVE CONSENTED TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA, YOU HAVE THE RIGHT TO WITHDRAW CONSENT AT ANY TIME. 

LODGE A COMPLAINT
YOU MAY HAVE THE RIGHT TO LODGE A COMPLAINT TO THE COMPETENT AUTHORITY WHERE YOU BELIEVE THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL DATA IS UNLAWFUL OR NON-COMPLIANT WITH APPLICABLE DATA PROTECTION LAWS. 

 
3.11 UNSUBSCRIBING FROM OUR NEWSLETTERS, REQUESTING AN END TO TARGETED ADVERTISING

 
YOU MAY WITHDRAW YOUR CONSENT AT ANY POINT IN TIME AND REQUEST TO NO LONGER RECEIVE CORRESPONDENCE FROM US REGARDING OUR OFFERS, NEWS AND EVENTS, BY USING THE HYPERTEXT LINK THAT IS INCLUDED FOR THIS PURPOSE IN EACH E-MAIL THAT WE SEND YOU. YOU MAY ALSO CONTACT US BY TELEPHONE, AT THE PHONE NUMBER AND HOURS INDICATED ON THE website’s contact page (calls are charged at the standard, local rate), or by e-mail sent to the following address: clientservice.th@celine.com.

 
YOU MAY ALSO OPPOSE CELINE’S USE OF YOUR PERSONAL DATA FOR PURPOSES OF MARKETING OR DRAWING UP YOUR CLIENT PROFILE; IN THAT CASE, HOWEVER, YOU WILL NO LONGER BENEFIT FROM CUSTOMISED OFFERS OR SERVICES.

 
4 CONTACT US
 
SHOULD YOU HAVE ANY QUESTIONS ABOUT HOW WE HANDLE YOUR PERSONAL DATA, THIS CONFIDENTIALITY POLICY OR CELINE’S DATA PROTECTION PRACTICES, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE UNIT VIA THE "CONTACT US" SECTION ON THE SITE OR DIRECTLY, BY SENDING AN E-MAIL TO CLIENTSERVICE.TH@CELINE.COM BY CALLING THE PHONE NUMBER INDICATED ON THE WEBSITE’S CONTACT PAGE, MONDAY TO SATURDAY FROM 10AM TO 7PM CET, OR BY SENDING US A LETTER ADDRESSED TO CELINE, SERVICE CLIENTS, 16 RUE VIVIENNE, 75002 PARIS, FRANCE.
 
SHOULD YOU HAVE ANY PROBLEM OR FOR MORE INFORMATION ABOUT OUR DATA PROTECTION POLICIES, PLEASE CONTACT OUR DATA PROTECTION OFFICER BY E-MAIL AT THE FOLLOWING ADDRESS : dataprotection@celine.fr OR BY POST TO DATA PROTECTION OFFICER (DPO) CELINE 16 RUE VIVIENNE 75 002 PARIS. 
 
SHOULD YOU BE UNHAPPY ABOUT THE WAY IN WHICH CELINE GATHERS AND PROCESSES YOUR PERSONAL DATA, YOU MAY FILE A COMPLAINT WITH THE DATA PROTECTION REGULATING BODY WITH JURISDICTION OVER THE PLACE WHERE YOUR MAIN RESIDENCE IS LOCATED, OR THE PLACE WHERE YOU HAVE BEEN DEALING WITH CELINE. IF YOUR RESIDENCE IS LOCATED IN THAILAND, YOU HAVE THE RIGHT TO CONTACT THAILAND'S PERSONAL DATA PROTECTION COMMISSION AT (SARABAN@PDPC.OR.TH) TO LODGE A COMPLAINT.