FAQ - Returns & refunds

ITEMS PURCHASED ONLINE MAY BE RETURNED WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE OF DELIVERY VIA POST MAIL OR IN A SELECTED CELINE STORE.​ ​

RETURN BY MAIL (PICKUP AT NO CHARGE) :​ ​
 

1 - PLEASE CALL OUR CLIENT SERVICE TO SCHEDULE A RETURN PICKUP.​
2 - CAREFULLY REPACK THE ITEM IN ITS ORIGINAL PACKAGING AND INTO THE ORIGINAL DELIVERY BOX TO PROTECT AGAINST DAMAGES IN TRANSIT. PLEASE COMPLETE AND INCLUDE THE RETURN REQUEST FORM.​
3 - AFFIX THE QR RETURN LABEL INCLUDED IN YOUR ORIGINAL ORDER ONTO THE PACKAGE.​
4 - HAND OVER THE PACKAGE TO THE COURIER AT PICKUP. THE COURIER WILL ACTIVATE YOUR RETURN TRACKING NUMBER AND YOU CAN TRACK YOUR SHIPMENT.​ ​

WE RECOMMEND USING OUR PREPAID RETURN SERVICE. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR COLLECTION SERVICE. IF YOU PREFER TO USE A DIFFERENT CARRIER, YOU WILL NEED TO COVER THE COST OF THE SHIPMENT AND INSURANCE.​ ​

RETURN IN STORE :​ ​

PLEASE VISIT OUR BANGKOK ICONSIAM, SIAM PARAGON, EMQUARTIER OR CENTRAL CHIDLOM STORE WITH YOUR ITEM IN ITS ORIGINAL PACKAGING AND THE RETURN REQUEST FORM YOU RECEIVED IN YOUR PACKAGE.​ ​

UPON RECEIPT OF YOUR RETURN, AND SUBJECT TO INSPECTION BY QUALITY SERVICES, YOUR REFUND WILL BE PROCESSED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 3 BUSINESS DAYS. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR RETURN HAS BEEN COMPLETED. PLEASE NOTE THAT REFUND MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR BANK.​ ​ ​

EXCHANGE :​ ​

ITEMS PURCHASED ONLINE MAY BE EXCHANGED WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF DELIVERY ONLY IN OUR BANGKOK ICONSIAM, SIAM PARAGON, EMQUARTIER OR CENTRAL CHIDLOM STORE.

PLEASE BRING YOUR ITEM IN ITS ORIGINAL PACKAGING AND THE RETURN REQUEST FORM YOU RECEIVED IN YOUR PACKAGE. EXCHANGE IN STORE IS POSSIBLE ONLY FOR AN ITEM WITH EQUIVALENT OR HIGHER PRICE.​ ​ ​

ITEMS PURCHASED FROM CELINE RETAIL STORES, OUTLETS, DUTY-FREE AND AIRPORT FOLLOWS A DIFFERENT RETURN POLICY.​ ​

PLEASE CONTACT OUR Client Service SHOULD YOU REQUIRE ASSISTANCE WITH YOUR RETURN.​

RETURNED ITEMS MUST BE UNWORN, UNUSED AND IN SELLABLE CONDITION WITH ALL ORIGINAL TAGS, ACCESSORIES AND PACKAGING WITH THE EXCEPTION OF SOAPS, EARRINGS, SWIMWEAR, BOXERS AND SOCKS DUE TO HYGIENE STANDARDS. THE REMOVABLE SEALS ATTACHED TO CERTAIN PRODUCTS MUST BE ABSOLUTELY KEPT ON.​ ​

INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED, PERSONALIZED ITEMS WILL NOT BE ACCEPTED FOR RETURN/EXCHANGE.​ ​

LEATHER GOODS AND BELTS MUST BE TRIED ON GENTLY AND RETURNED WITHOUT SCUFFS, CREASES AND SCRATCHES TO THE LEATHER AND METAL HARDWARE.​ ​

HEADWEAR INNER RIM AND READY TO WEAR MUST BE FREE OF COSMETICS STAINS AND SNAGS.​ ​

SHOES MUST BE TRIED ON CLEAN, DRY AND NON-ABRASIVE SURFACES TO PREVENT IRREPARABLE DAMAGE TO THE SOLES AND RETURNED WITHOUT CREASES ON ANY PART OF THE SHOE.​ ​

FRAGRANCES AND CANDLES MUST BE RETURNED UNOPENED WITH CLEAR PROTECTIVE FILM INTACT AND ORIGINAL PACKAGING. PLEASE USE THE SAMPLE INCLUDED WITH YOUR FRAGRANCE PURCHASE TO TEST SCENT BEFORE UNSEALING THE FRAGRANCE BOTTLE. ​ ​

FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.​

EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. LENSES AND FRAME MUST BE FREE OF SCRATCHES.​

CELINE WILL DO EVERYTHING POSSIBLE TO ENSURE YOU ARE PROMPTLY REFUNDED.​ ​

ONCE YOUR RETURNED ITEM IS RECEIVED BY OUR CENTRAL WAREHOUSE AND SUBJECTED TO QUALITY SERVICE INSPECTION, WE WILL PROCEED THE REFUND WITHIN 3 BUSINESS DAYS ON YOUR ORIGINAL PAYMENT METHOD. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR RETURN HAS BEEN COMPLETED AND YOUR ACCOUNT HAS BEEN CREDITED.​ ​

PLEASE NOTE THAT REFUND MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR BANK.​ ​

PLEASE CONTACT OUR Client Service IF YOU HAVE ANY QUESTIONS.​

CELINE OFFERS FREE EXPRESS SHIPPING AND COLLECT IN STORE SERVICES.​ ​

THERE ARE NO RETURN COSTS, AS PREPAID RETURN SHIPPING LABEL IS ENCLOSED IN YOUR PACKAGE.​

YOU MAY USE OTHER POSTAL SERVICES AT YOUR OWN RISK. IF YOU PREFER TO USE A DIFFERENT CARRIER, YOU WILL NEED TO COVER THE COST OF THE SHIPMENT AND INSURANCE.​ ​

CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR COLLECTION SERVICE.​

YOU MAY RETURN ITEMS PURCHASED ONLINE WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE OF DELIVERY TO OUR BANGKOK ICONSIAM, SIAM PARAGON, EMQUARTIER OR CENTRAL CHIDLOM STORE.

YOU WILL NEED TO BRING THE ITEM IN ITS ORIGINAL PACKAGING AND THE RETURN REQUEST FORM YOU RECEIVED IN YOUR PACKAGE.​ ​

UPON RECEIPT OF YOUR RETURN, AND SUBJECT TO INSPECTION BY QUALITY SERVICES, YOUR REFUND WILL BE PROCESSED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 3 BUSINESS DAYS. A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR RETURN HAS BEEN COMPLETED. PLEASE NOTE THAT REFUND MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT, DEPENDING ON YOUR BANK.​