FAQ - PRIVACY POLICY

LAST UPDATE: MARCH 22ND 2023

 

1 OVERVIEW

1.1 THE AIM OF THIS POLICY

CELINE IS DETERMINED TO RESPECT YOUR PRIVACY AND PROTECT YOUR PERSONAL DATA.

THIS CONFIDENTIALITY AND DATA PROTECTION POLICY (THE “PRIVACY POLICY”) IS DESIGNED TO INFORM YOU ABOUT OUR USE OF YOUR PERSONAL DATA THAT WE GATHER WHEN YOU ACCESS THE CELINE WEBSITE WWW.CELINE.COM (THE “SITE”), WHEN YOU PURCHASE ANY GOODS AT CELINE POINTS OF SALE OR WHEN YOU CONTACT CELINE (THE “SERVICES PROVIDED BY CELINE”).

IT WILL ENABLE YOU TO DETERMINE THE ORIGIN AND THE USE OF THE INFORMATION THAT WE GATHER, AS WELL AS YOUR RIGHTS AND OPTIONS UNDER THE APPLICABLE DATA PROTECTION RULES AND REGULATIONS.

THIS CONFIDENTIALITY POLICY IS THEREFORE IMPORTANT FOR YOU AND WE ASK YOU TO READ IT CAREFULLY. IT IS IMPORTANT THAT YOU READ THIS CONFIDENTIALITY POLICY TOGETHER WITH ANY OTHER POLICY RELATING TO THE USE OF YOUR PERSONAL DATA THAT WE MAY PROVIDE ON SPECIFIC OCCASIONS SO THAT YOU ARE FULLY AWARE OF HOW AND WHY WE ARE USING YOUR DATA. THIS CONFIDENTIALITY POLICY SUPPLEMENTS OTHER NOTICES AND PRIVACY POLICIES AND IS NOT INTENDED TO OVERRIDE THEM.

TO FIND OUT HOW CELINE USES COOKIES ON ITS SITE, PLEASE SEE OUR COOKIES POLICY

1.2 MODIFICATION OF THIS POLICY

CELINE MAY MODIFY THIS POLICY FROM TIME TO TIME DEPENDING ON THE LEGAL AND REGULATORY CONTEXT, AND TO KEEP YOU INFORMED ABOUT CHANGES IN OUR PERSONAL DATA PROCESSING PRACTICES.

CELINE THEREFORE RECOMMENDS THAT YOU ALWAYS BECOME ACQUAINTED WITH THE LATEST VERSION OF THIS CONFIDENTIALITY POLICY WHENEVER YOU PLAN ON HAVING ANY DEALINGS WITH CELINE, BY VISITING THIS SECTION OR BY CLICKING ON THE “PRIVACY POLICY” LINK AT THE BOTTOM OF THE HOME PAGE OF THE SITE (SEE “CHANGES AND UPDATES TO THE CONFIDENTIALITY POLICY”).

1.3 CELINE’S ROLE AND RESPONSIBILITY

UNLESS THERE ARE ANY OTHER TEXTS THAT PROVIDE OTHERWISE WITH REGARD TO CERTAIN SPECIFIC INSTANCES OF PROCESSING OF PERSONAL DATA, THE PROCESSING OF YOUR PERSONAL DATA THAT IS DESCRIBED IN THIS POLICY SHALL BE PERFORMED BY CELINE UK LIMITED, A COMPANY REGISTERED UNDER THE LAWS OF ENGLAND AND WALES, WITH ITS REGISTERED OFFICE LOCATED AT 6 BEVIS MARKS, LONDON EC3A 7BA (UNITED KINGDOM) (“CELINE”), WHICH PUBLISHES THE WWW.CELINE.COM WEB SITE (THE “SITE”) AND WHICH IS THUS THE “DATA CONTROLLER” UNDER THE DATA PROTECTION LAWS WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA.

1.4 THE DATA PROTECTION OFFICER

CELINE HAS APPOINTED A DATA PROTECTION OFFICER WHO IS IN CHARGE OF ENSURING COMPLIANCE WITH THIS POLICY AND OF ENSURING COMPLIANCE WITH THE DATA PROTECTION RULES AND REGULATIONS IN GENERAL. THE DATA PROTECTION OFFICER CAN BE CONTACTED FOR ANY QUESTIONS CONCERNING THIS POLICY IN ACCORDANCE WITH THE TERMS OF THE SECTION OF THIS POLICY ENTITLED CONTACT US.

2 THE KEY POINTS OF THIS CONFIDENTIALITY POLICY

THE DATA THAT IS GATHERED

TO FIND OUT MORE (SECTION 3.3)

CELINE GATHERS YOUR PERSONAL DATA WHEN YOU USE THE SITE, INTERACT WITH CELINE OR MAKE PURCHASES IN-STORE.

IN ADDITION TO THE INFORMATION THAT YOU ACTIVELY PROVIDE (E.G. WHEN CREATING AN ACCOUNT, REGISTERING FOR THE NEWSLETTER), INFORMATION IS AUTOMATICALLY GATHERED OR GENERATED BY CELINE’S SYSTEMS (E.G. DETERMINATION OF YOUR CELINE PRODUCT REFERENCE NUMBERS).

HOW YOUR DATA IS USED

TO FIND OUT MORE (SECTION 3.1)

THE DATA WE GATHER ENABLES US:

• TO PERFORM THE SERVICES PROVIDED BY CELINE AS REQUESTED,
•  TO KNOW YOUR PREFERENCES IN ORDER TO PROVIDE YOU WITH THE PERSONAL WELCOME THAT YOU ARE ENTITLED TO EXPECT IN ALL OUR STORES,
• TO SEND TO YOU INFORMATION ABOUT CELINE’S PRODUCTS AND EVENTS THAT WE CONSIDER MOST LIKELY TO BE OF INTEREST TO YOU.
• TO UNDERSTAND HOW YOU MAY OPPOSE SUCH A USE AND WITHDRAW YOUR CONSENT, PLEASE CONSULT SECTION 3.11

THE USE OF COOKIES ON THE SITE ENABLES US TO IMPROVE ITS PERFORMANCES AND TO SEND YOU TARGETED ADVERTISING.

CHECKS ARE MOREOVER CARRIED OUT IN ORDER TO ENSURE THE SECURITY OF THE SITE AND OF THE PAYMENTS MADE ON THE SITE.

TO DEACTIVATE THE USE OF COOKIES FOR THESE PURPOSES, PLEASE CLICK HERE.

FOR MORE INFORMATION ABOUT THESE CHECKS, PLEASE CONSULT SECTION 3.2

WHO RECEIVES YOUR PERSONAL DATA, AND TO WHOM IS IT TRANSFERRED

TO FIND OUT MORE (SECTION 3.4)

YOUR PERSONAL DATA IS ONLY ACCESSIBLE TO AUTHORISED PERSONNEL WORKING FOR US AT CELINE’S STORES AND ENTITIES WITH WHICH YOU ARE IN CONTACT, AS WELL AS TO OUR CUSTOMER SERVICE TEAMS IN THE UK OR IN THE CELINE ENTITIES

TRANSFERS ABROAD

TO FIND OUT MORE (SECTION 3.5)

WE MAY TRANSFER YOUR PERSONAL DATA OUTSIDE THE UK. WHERE WE DO SO, WE WILL ENSURE THAT WE HAVE IMPLEMENTED THE GUARANTEES REQUIRED TO PROVIDE ADEQUATE PROTECTION OF THE DATA THAT IS TRANSFERRED.

HOW LONG IS YOUR DATA KEPT

TO FIND OUT MORE (SECTION 3.6)

IN GENERAL, WE WILL ONLY RETAIN YOUR PERSONAL DATA FOR AS LONG AS REASONABLY NECESSARY AND WE WILL NOT KEEP YOUR PERSONAL DATA FOR LONGER THAN WE NEED IT FOR THE PURPOSE FOR WHICH IT WAS ORIGINALLY COLLECTED.

YOUR RIGHTS AND OPTIONS

TO FIND OUT MORE (SECTION 3.10 AND 3.11)

UNDER THE DATA PROTECTION LAWS AND REGULATIONS, YOU HAVE A NUMBER OF RIGHTS. THOSE RIGHTS INCLUDE THE RIGHT TO ACCESS, TO CORRECT AND TO REQUEST THE DELETION OF YOUR PERSONAL DATA.

WHERE YOU HAVE PROVIDED CONSENT FOR US TO USE YOUR PERSONAL DATA, FOR EXAMPLE, WHERE YOU HAVE CONSENTED TO RECEIVE THE CELINE NEWSLETTER, YOU CAN WITHDRAW YOUR CONSENT AT ANY POINT IN TIME.

FOR MORE INFORMATION, PLEASE SEE SECTION 3.10 AND 3.11.

YOU CAN ALSO DEACTIVATE THE USE OF COOKIES BY CLICKING HERE.

CONTACTING CELINE

TO FIND OUT MORE (SECTION 4)

FOR ANY QUESTIONS OR CLAIM REGARDING THIS PRIVACY POLICY, YOU MAY CONTACT CELINE:

- BY TELEPHONE, AT THE PHONE NUMBER INDICATED ON THE WEBSITE'S CONTACT PAGE, MONDAY TO SATURDAY, FROM 10 AM TO 7 PM CET (EXCEPT FRENCH PUBLIC HOLIDAYS).

- BY E-MAIL:

IN CASE OF PROBLEMS, YOU MAY CONTACT THE DATA PROTECTION DEPARTMENT AT THE FOLLOWING POSTAL ADDRESS:  CELINE  SERVICE CLIENTS 16 RUE VIVIENNE 75 002 PARIS  OR BY SENDING AN E-MAIL TO <a href="mailto:dataprotection@celine.fr">dataprotection@celine.fr</a>

3 OUR POLICY IN DETAIL

3.1 HOW CELINE USES YOUR PERSONAL DATA
 
YOUR PERSONAL DATA IS ONLY GATHERED WHEN CELINE HAS A LEGAL BASIS FOR DOING SO.

WE THEREFORE ONLY PROCESS YOUR PERSONAL DATA WHEN THIS IS NECESSARY:

1/ TO PROVIDE YOU WITH SERVICES AND FULFIL THE ORDERS THAT YOU PLACE, AND TO COMPLY WITH OUR CONTRACTUAL OBLIGATIONS, IN PARTICULAR:

•    TO ENABLE YOU TO CREATE A “MY ACCOUNT” PERSONAL SPACE AND PURCHASE CELINE PRODUCTS ONLINE;
•    TO MANAGE YOUR ORDERS AND THEIR DELIVERY AS WELL AS THE CORRESPONDING WARRANTIES;

2/ TO FOSTER THE LEGITIMATE INTERESTS OF CELINE:

•    TO MANAGE YOUR REQUESTS FOR A MEETING WITH A CELINE OPERATIVE, TO DEAL WITH YOUR REQUESTS AND COMPLAINTS;
•    [TO MANAGE OUR RELATIONSHIP WITH YOU BY KEEPING AN UP-TO-DATE CENTRALISED DATABASE OF OUR EXISTING AND POTENTIAL CLIENTS;
•    TO ENSURE THAT WE PROVIDE HIGH-QUALITY SERVICES BY CONDUCTING SURVEYS AND BY MEASURING THE QUALITY OF THE TELEPHONE RESPONSE OF OUR CALL CENTRE;
•    TO CREATE SURVEY REPORTS AND STATISTICS TO IMPROVE OUR WEBSITE, MARKETING, CUSTOMER RELATIONSHIPS AND EXPERIENCES, AFTER ANONYMISING THE UNDERLYING DATA OR AFTER IMPLEMENTING PROCESSES DESIGNED TO PREVENT THE ERRONEOUS ATTRIBUTION OF DATA TO AN IDENTIFIED PERSON.
•    TO ENSURE THE SECURITY OF YOUR TRANSACTIONS ONLINE, TO PREVENT FRAUD AND PAYMENT DEFAULTS.
•    TO EXERCISE, ESTABLISH OR DEFEND OUR LEGAL RIGHTS INCLUDING AS PART OF ANY LITIGATION PROCEEDINGS  

FOR ALL THESE PURPOSES FOUNDED ON OUR LEGITIMATE INTEREST, WE TAKE INTO CONSIDERATION ANY POTENTIAL IMPACT THAT THE GATHERING OF THIS DATA MAY HAVE UPON YOU AND UPON THE USERS OF THE SITE IN GENERAL. SHOULD WE BELIEVE THAT YOUR INTERESTS OR YOUR FUNDAMENTAL RIGHTS AND FREEDOMS TRANSCEND OUR LEGITIMATE INTERESTS, WE WILL REFRAIN FROM USING YOUR PERSONAL DATA ON THIS BASIS AND MAY ASK YOU FOR YOUR CONSENT ON A CASE BY CASE BASIS.

3/ BASED ON YOUR SPECIFIC CONSENT:

•    TO SEND YOU INFORMATION ABOUT OUR OFFERS, NEWS AND EVENTS, INVITATIONS AND OTHER PUBLICATIONS VIA THE CHANNELS THAT YOU WILL HAVE AGREED TO BEFOREHAND – POST, E-MAIL, TELEPHONE, SMS, INSTANT MESSAGING);
•    TO PERSONALISE THE INTERFACE OF THE SITE BASED ON YOUR PREFERENCES, AND FOR THE PURPOSE OF TARGETED ADVERTISING OR PROMOTIONAL MATERIAL, IN KEEPING WITH OUR COOKIES POLICY.
•    [WHEN YOU SUBSCRIBE TO THE CELINE CUSTOMER CARD TO BENEFIT FROM THE PERSONALISED CELINE WELCOME IN OUR SHOPS WORLDWIDE, YOU AGREE THAT INFORMATION RELATING TO YOUR PURCHASES AND INTERACTIONS WITH CELINE MAY BE USED TO UNDERSTAND YOUR NEEDS AND PREFERENCES, ESTABLISH YOUR CUSTOMER PROFILE, AND COMMUNICATED TO ALL CELINE SHOPS AND ENTITIES, INCLUDING OUTSIDE OF THE EUROPEAN UNION IN ORDER TO GIVE YOU THE SAME PERSONALISED WELCOME THAT YOU ARE ENTITLED TO EXPECT IN ALL OUR STORES.]

WHAT IS THE CONTEXT OF THE PROCESSING?  

CELINE BELONGS TO THE LVMH GROUP, WHICH COMPRISES MANY EXCEPTIONAL MAISONS THAT OFFER HIGH QUALITY PRODUCTS AND SERVICES IN ALL SECTORS INCLUDING FASHION & LEATHER GOODS, PERFUMES & COSMETICS, WATCHES & JEWELRY, WINES & SPIRITS, SELECTIVE RETAILING AND HOSPITALITY, CULTURE & LEISURE. THE LIST OF ALL LVMH MAISONS IS AVAILABLE AT HTTPS://WWW.LVMH.COM. IF YOU ARE CUSTOMER OF OUR MAISON, YOU MAY ALSO BE A CUSTOMER OF OTHER LVMH MAISONS.

WHAT IS THE PURPOSE OF THE PROCESSING?

WE ENDEAVOR TO IMPROVE YOUR EXPERIENCE BY PROPOSING PERSONALIZED OFFERS AND SERVICES AND CUSTOMIZED MARKETING COMMUNICATIONS THAT CORRESPOND TO YOUR INTERESTS. THIS RELIES ON KNOWING YOUR PREFERENCES AND INTERESTS.

HOW IS THE PROCESSING CONDUCTED?

IF YOU CONSENT, WE WILL SHARE THE PURCHASES YOU HAVE MADE WITH US DURING THE LAST 3 YEARS WITH LVMH, OUR PARENT COMPANY, IN A PSEUDONYMOUS WAY (WHICH MEANS THAT YOUR NAME AND YOUR CONTACT DETAILS WILL NOT BE SENT TO LVMH). YOUR PURCHASES WILL BE ANALYZED AND MATCHED WITH PURCHASES YOU MADE WITH OTHER MAISONS OF THE LVMH GROUP WHERE YOU HAVE GIVEN A SIMILAR CONSENT. EACH MAISON THAT HAS YOUR CONSENT WILL RECEIVE BACK FROM LVMH GENERIC INFORMATION CONCERNING YOUR PURCHASING HABITS AND PREFERENCES. 

WHO IS THE DATA CONTROLLER?

CELINE WILL REMAIN THE SOLE DATA CONTROLLER WHICH MEANS THAT IT IS THE COMPANY THAT IS RESPONSIBLE FOR THE INFORMATION THAT YOU PROVIDE TO IT. LVMH ACTS AS OUR DATA PROCESSOR, OR SERVICE PROVIDER, AND WILL NOT USE YOUR DATA FOR ANY PURPOSE OTHER THAN THE ONE DESCRIBED ABOVE. FOR EXAMPLE, LVMH WILL NOT USE YOUR DATA FOR ITS OWN PURPOSES, WILL NOT CONTACT YOU FOR MARKETING PURPOSES BASED ON THE DATA WE PROVIDE, AND WILL NOT SHARE INFORMATION ABOUT YOU WITH MAISONS OF THE LVMH GROUP TO WHICH YOU ARE NOT A CUSTOMER AND/OR TO WHOM YOU HAVE NOT GIVEN CONSENT. 

[3.2 NOTE CONCERNING THE PROCESSING OF PERSONAL DATA FOR PURPOSES OF PREVENTION AND MANAGEMENT OF PAYMENT DEFAULTS

IN ORDER TO COMBAT FRAUD OVER THE INTERNET, INFORMATION CONCERNING YOUR ORDER AND CONCERNING THE TERMINAL USED TO PLACE THE ORDER (SUCH AS THE OPERATING SYSTEM USED, THE LOCATION OF THE MACHINE, WHETHER OR NOT A PROXY WAS USED, ETC.) IS GATHERED AUTOMATICALLY AND USED, SUBJECT TO YOUR CONSENT, TO ANALYSE YOUR TRANSACTIONS FOR PURPOSES OF FRAUD DETECTION AND PREVENTION OF PAYMENT DEFAULTS. THE INFORMATION MAY BE TRANSMITTED TO OUR PAYMENT SERVICE PROVIDER AND TO ANY THIRD PARTY THAT IS DULY AUTHORISED BY LAW FOR THE SOLE PURPOSES OF CHECKING YOUR IDENTITY, THE VALIDITY OF THE ORDER, OF THE PAYMENT METHOD USED AND OF THE REQUESTED DELIVERY ADDRESS.

YOU MAY WITHHOLD OR WITHDRAW YOUR CONSENT AT ANY POINT IN TIME IN ACCORDANCE WITH THE TERMS OF OUR COOKIES POLICY. HOWEVER, SHOULD YOU REFUSE TO ALLOW US TO USE COOKIES TO SECURE THE TRANSACTIONS, YOUR ORDER MAY NOT BE APPROVED AUTOMATICALLY AND WILL HAVE TO BE REVIEWED MANUALLY. YOU MAY BE ASKED FOR PROOF OF IDENTITY IN ORDER TO CONFIRM YOUR ORDER.
FOR ANY QUESTION REGARDING THESE CHECKS, OR IN CASE OF A BLOCKAGE OF YOUR ACCOUNT, WE WOULD ASK YOU TO CONTACT OUR CUSTOMER SERVICE UNIT (SEE THE SECTION ENTITLED CONTACT US).

3.3 THE CATEGORIES OF DATA GATHERED BY CELINE

INFORMATION THAT YOU PROVIDE TO US DIRECTLY

WE GATHER THE INFORMATION THAT YOU DISCLOSE TO US DIRECTLY WHEN YOU USE OUR SITE AND OUR SERVICES.

THIS IS FOR INSTANCE THE CASE WHEN YOU CREATE AN ACCOUNT ONLINE, YOU REGISTER TO RECEIVE OUR NEWS, YOU MAKE A PURCHASE ONLINE OR FROM OUR STORES, OR YOU MAKE A TELEPHONE BOOKING WITH OUR CLIENT ADVISORS.

THE CATEGORIES OF PERSONAL DATA THAT WE GATHER DIRECTLY FROM YOU INCLUDE:

• YOUR IDENTIFICATION AND CONTACT DATA (SUCH AS YOUR FAMILY NAME AND FIRST NAME, E-MAIL ADDRESS, TELEPHONE NUMBER, DATE OF BIRTH, MOTHER TONGUE, PREFERRED MEANS OF CONTACT) NEEDED TO IDENTIFY YOU OR TO CONTACT YOU WHEN YOU USE ONE OF THE SERVICES PROVIDED BY CELINE;
• TRANSACTION-RELATED INFORMATION NEEDED TO PROCESS YOUR ORDER (ITEMS CHOSEN, DELIVERY AND BILLING ADDRESS, TELEPHONE NUMBER, MEANS OF PAYMENT, INCLUDING YOUR BANK CARD DETAILS IN ORDER TO ENABLE BILLING – ACCOUNT HOLDER NAME, NUMBER AND EXPIRY DATE – IN CASE OF PAYMENT BY BANK CARD);
• DATA CONCERNING THE MONITORING OF OUR COMMERCIAL RELATIONSHIP (YOUR ORDER NUMBER, THE CHRONOLOGY OF YOUR PURCHASES, YOUR CONTACTS AND REQUESTS OR YOUR CORRESPONDENCE WITH OUR CUSTOMER SERVICE UNIT);
• SOCIO-DEMOGRAPHIC DATA (SUCH AS YOUR AGE, YOUR PROFESSION, ETC.);
• DATA CONCERNING YOUR PREFERENCES AND YOUR PERSON (PREFERRED STYLE, SIZE, FAVOURITE COLOURS, ETC.).

THE PERSONAL DATA THAT IS INDISPENSABLE FOR CELINE TO FULFIL THE PURPOSES DESCRIBED ABOVE IS HIGHLIGHTED IN THE VARIOUS PAGES OF THE SITE. SHOULD YOU NOT DISCLOSE THIS DATA IN THE MANDATORY FIELDS OR IF YOU OTHERWISE FAIL TO PROVIDE PERSONAL DATA WHEN REQUESTED AND WE NEED THAT PERSONAL DATA UNDER LAW OR UNDER THE TERMS OF A CONTRACT THAT WE HAVE WITH YOU, CELINE MAY NOT BE ABLE TO RESPOND TO YOUR REQUESTS AND/OR SUPPLY YOU WITH THE PRODUCTS AND SERVICES THAT YOU WANT. ALL OTHER DATA IS MERELY OPTIONAL AND ENABLES US TO KNOW YOU BETTER AND TO IMPROVE THE WAY IN WHICH WE COMMUNICATE WITH YOU AND THE SERVICES THAT WE PROVIDE TO YOU.

IN OUR STORES OR DURING THE EVENTS THAT WE ORGANISE (FOR INSTANCE: FASHION SHOWS OR PRIVATE SALES IN YOUR LOCAL STORE), WE MAY GATHER ADDITIONAL PERSONAL DATA UNDER TERMS AND FOR USES THAT SHALL BE SPECIFICALLY NOTIFIED TO YOU AT THAT POINT.

THE INFORMATION THAT CELINE GATHERS AUTOMATICALLY

OTHER DATA IS GATHERED AUTOMATICALLY WHEN YOU ACCESS THE SITE, USE OUR SERVICES OR PERFORM A TRANSACTION WITH US:

• • CONNECTION DATA CONCERNING THE TERMINAL USED: YOUR IP ADDRESS, THE TYPE OF BROWSER YOU USE AND VARIOUS INFORMATION ABOUT YOUR BROWSING OF OUR SITE ARE ALSO GATHERED FOR PURPOSES OF ADMINISTRATION AND/OR TO GENERATE STATISTICS, AS DETAILED IN OUR COOKIES POLICY;
  • INFORMATION ABOUT YOUR BROWSING HABITS: WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES TO GATHER INFORMATION CONCERNING YOU, SUCH AS YOUR PREFERENCES AND INTERESTS;
  • GEO-LOCATION INFORMATION: WHEN YOU ACTIVATE THIS OPTION IN ORDER TO FIND A CELINE STORE;
  • RECORDING OF YOUR CALLS TO CELINE’S CUSTOMER SERVICE UNIT: SHOULD YOU GET IN TOUCH WITH ONE OF OUR ADVISORS, THE CONVERSATION MAY BE RECORDED IN ORDER TO ENSURE THE QUALITY OF THE SERVICE. YOU WILL BE INFORMED ABOUT THIS IN THE MESSAGE THAT IS PLAYED WHILE YOU WAIT.

 

INFORMATION REGARDING THIRD PARTIES

 

• IN SOME CASES, CELINE WILL GATHER INFORMATION THAT YOU PROVIDE ABOUT OTHER PEOPLE, FOR INSTANCE WHEN YOU DECIDE TO BUY AND SEND PRODUCTS TO SOMEONE ELSE. THIS INFORMATION IS ONLY USED TO FULFIL YOUR REQUESTS AND NEVER TO SEND MARKETING MATERIAL TO YOUR CONTACTS, UNLESS THEY PERSONALLY CHOOSE TO RECEIVE INFORMATION FROM CELINE.

 

3.4 THE RECIPIENTS OF YOUR PERSONAL DATA

 

• MANAGEMENT OF THE SITE AND THE SERVICES

YOUR PERSONAL DATA IS PROCESSED BY CELINE. IT WILL NOT BE TRANSFERRED OR MADE ACCESSIBLE TO ANY THIRD PARTY OTHER THAN (I) CELINE’S SUBCONTRACTORS AND SERVICE PROVIDERS (FOR EXAMPLE, OUR CUSTOMER SERVICE) WHO ARE INVOLVED IN A PURELY TECHNICAL OR LOGISTICAL CAPACITY (CARRIERS, PROVIDERS OF HOSTING AND MAINTENANCE SERVICES TO THE SITE, PAYMENT AND FRAUD PREVENTION SERVICE PROVIDERS, ETC.), AND (II) UPON ANY REORGANISATION OF OUR COMPANY, INCLUDING A TOTAL OR PARTIAL DISPOSAL OF OUR ASSETS, MERGER, TAKEOVER, ACQUISITION, DE-MERGER, AND IN GENERAL ANY REORGANISATION OPERATION, IN ORDER TO ENSURE THE CONTINUITY OF THE SERVICES PROVIDED.

 

• PERSONALISED CLIENT MANAGEMENT, PROSPECTING

YOUR PERSONAL DATA IS ACCESSIBLE TO THE AUTHORISED PERSONNEL WORKING IN CELINE’S STORES AND ENTITIES WITH WHICH YOU ARE IN CONTACT, AS WELL AS TO OUR CUSTOMER SERVICE TEAMS IN THE UK OR IN THE CELINE ENTITIES ABROAD.
YOU MAY THUS RECEIVE FROM THEM, SUBJECT TO YOUR CONSENT, INFORMATION ABOUT THE OFFERS, NEWS AND EVENTS OF OUR COMPANY IN FRANCE AND ABROAD.

 

• PROTECTION AND DEFENCE OF CELINE’S INTERESTS

FINALLY, CELINE MAY DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES WHEN SUCH DISCLOSURE IS REQUIRED BY A LAW, A REGULATORY PROVISION OR A COURT RULING, OR IF THIS DISCLOSURE IS NECESSARY TO ENSURE THE PROTECTION AND THE DEFENCE OF ITS INTERESTS (FOR INSTANCE TO OUR EXTERNAL AGENTS AND COUNSELS IN CASE OF DEBT RECOVERY; TO OUR INSURANCE COMPANIES IN CASE OF THE LOAN OF A PRODUCT).

 

• DISPLAY ADVERTISING ON SOCIAL NETWORKS

CELINE MAY DISPLAY OFFERS RELATED TO CELINE PRODUCTS ON SOCIAL NETWORKS AND SERVICES EDITED BY META (INSTAGRAM, FACEBOOK), GOOGLE (YOUTUBE, GMAIL, GOOGLE SEARCH ENGINE) AND TIKTOK. ALL THESE PURPOSES ARE FOUNDED ON OUR LEGITIMATE INTEREST TO PROMOTE OUR PRODUCTS AND SERVICES.

IN ORDER TO DO SO, ONLY YOUR E-MAIL ADDRESS AND/OR YOUR PHONE NUMBER WILL BE SECURELY TRANSFERRED TO THOSE COMPANIES TO VERIFY IF YOU ARE ALSO A USER FROM THOSE SOCIAL NETWORKS OR SERVICES AND TO DISPLAY OUR OFFERS ON THE RELATED PLATFORM. ON THIS BASIS, WE CAN ALSO LEVERAGE TOOLS FROM THOSE COMPANIES TO DISPLAY OFFERS TO SOCIAL NETWORKS’ USERS WHO HAVE A SIMILAR PROFILE TO OUR CLIENTS AND PROSPECTS. YOUR EMAIL AND/OR PHONE NUMBER MUST BE TRANSFERRED TO META, GOOGLE AND TIKTOK TO COMPLETE THOSE OPERATIONS. DATA PROCESSING AND TRANSFERS ARE GOVERNED BY THE TERMS AND CONDITIONS RESPECTIVELY SET BY META, GOOGLE AND TIKTOK ACCORDING TO THEIR OWN DATA PROTECTION POLICES: META FOR INSTAGRAM/FACEBOOK; GOOGLE; TIKTOK.

YOU CAN OPPOSE THE DISPLAY OF OUR OFFERS ON THOSE SOCIAL NETWORKS BY CONTACTING CELINE (SEE THE SECTION 3.11) OR BY LOOKING AT THE SETTINGS SECTIONS RELATED TO ADVERTISING PROPOSED BY META FOR INSTAGRAM AND FACEBOOK, GOOGLE FOR YOUTUBE, GMAIL AND GOOGLE SEARCH ENGINE AND TIKTOK.

3.5 TRANSFERS OF YOUR DATA ABROAD

YOUR PERSONAL DATA MAY BE TRANSFERRED TO OUR STORES, ENTITIES AND SERVICE PROVIDERS LOCATED OUTSIDE THE UK IN COUNTRIES WHERE THE APPLICABLE DATA PROTECTION RULES AND REGULATIONS DIFFER FROM THOSE THAT ARE APPLICABLE WITHIN THE UK, SUCH AS: AUSTRALIA, CHINA, THE UNITED ARAB EMIRATES, THE UNITED STATES, JAPAN, MACAU, SINGAPORE AND TAIWAN.

THESE TRANSFERS SHALL ONLY TAKE PLACE WHERE THIS IS NECESSARY TO DEAL WITH YOUR REQUESTS AND PROVIDE YOU WITH THE SAME LEVEL OF SERVICE IN ALL THE STORES WITH WHICH YOU ARE IN CONTACT.

WE SHALL ONLY TRANSFER YOUR PERSONAL DATA OUTSIDE THE UK IF THERE ARE APPROPRIATE PROTECTIONS IN PLACE SUCH AS:

• THE COUNTRY TO WHICH WE ARE TRANSFERRING YOUR DATA HAS BEEN DEEMED TO PROVIDE AN ADEQUATE LEVEL OF PROTECTION FOR THE PERSONAL DATA BY UK GOVERNMENT;
• WE HAVE STANDARD CONTRACTUAL CLAUSES IN PLACE AS APPROVED BY THE UK GOVERNMENT FROM TIME TO TIME; OR
• WE ARE RELYING ON AN EXCEPTION UNDER THE DATA PROTECTION LAW, SUCH AS TAKING STEPS TO FULFIL A CONTRACT WITH YOU.

WE ARE HAPPY TO PROVIDE FURTHER INFORMATION ABOUT THE PROTECTIONS THAT WE HAVE IN PLACE TO PROTECT YOUR PERSONAL DATA WHEN IT IS TRANSFFERED OUTSIDE THE UK ON REQUEST.

MOREOVER, YOUR PERSONAL DATA MAY ALSO BE TRANSFERRED AS PART OF YOUR ORDERS TO OUR SERVICE PROVIDERS BASED OUTSIDE THE UK/EEA THAT ARE INVOLVED IN DELIVERING YOUR ORDERS.

3.6 DURATION OF RETENTION

WE WILL ONLY RETAIN YOUR PERSONAL DATA FOR AS LONG AS REASONABLY NECESSARY TO FULFIL THE PURPOSES WE COLLECTED IT FOR, INCLUDING FOR THE PURPOSES OF SATISFYING ANY LEGAL, REGULATORY, TAX, ACCOUNTING OR REPORTING REQUIREMENTS. WE MAY RETAIN YOUR PERSONAL DATA FOR A LONGER PERIOD IN THE EVENT OF A COMPLAINT OR IF WE REASONABLY BELIEVE THERE IS A PROSPECT OF LITIGATION IN RESPECT TO OUR RELATIONSHIP WITH YOU.

TO DETERMINE THE APPROPRIATE RETENTION PERIOD FOR PERSONAL DATA, WE CONSIDER THE AMOUNT, NATURE AND SENSITIVITY OF THE PERSONAL DATA, THE POTENTIAL RISK OF HARM FROM UNAUTHORISED USE OR DISCLOSURE OF YOUR PERSONAL DATA, THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA AND WHETHER WE CAN ACHIEVE THOSE PURPOSES THROUGH OTHER MEANS, AND THE APPLICABLE LEGAL, REGULATORY, TAX, ACCOUNTING OR OTHER REQUIREMENTS. WE WILL GENERALLY KEEP YOUR DATA FOR THE DURATION OF OUR RELATIONSHIP AND FOR 6 YEARS TO ENABLE US TO COMPLY WITH LEGAL OBLIGATIONS OR TO DEFEND LEGAL CLAIMS.

CELINE SHALL NOT RETAIN YOUR PERSONAL DATA BEYOND THE DURATION THAT IS STRICTLY NECESSARY FOR THE ACCOMPLISHMENT OF THE PURPOSES FOR WHICH IT WAS GATHERED.

3.7 LINKS

THE SITE MAY CONTAIN LINKS TO THIRD PARTY WEB SITES. CLICKING ON THOSE LINKS OR ENABLING THOSE CONNECTIONS MAY ALLOW THIRD PARTIES TO COLLECT OR SHARE DATA ABOUT YOU. CELINE HAS NO CONTROL OVER THE CONTENT, THE PRIVACY POLICY AND THE DATA PROTECTION POLICY OR THE ACTIONS OF THESE THIRD PARTY WEB SITES. THE USE OF THE INFORMATION THAT YOU MAY PROVIDE TO THIRD PARTIES ON OTHER SITES OR THAT THESE THIRD PARTIES MAY GATHER ON THOSE OTHER WEB SITES IS NOT GOVERNED BY THIS PRIVACY POLICY. YOU SHOULD CAREFULLY EXAMINE THE PRIVACY AND DATA PROTECTION POLICIES OF ANY THIRD PARTY WEB SITES AND CONTACT THE PUBLISHERS OF THESE WEB SITES SHOULD YOU HAVE ANY QUESTIONS ABOUT THE WAY IN WHICH THEY USE YOUR PERSONAL DATA. CELINE HEREBY DISCLAIMS LIABILITY FOR ANY FAILURE BY A THIRD PARTY TO USE YOUR PERSONAL DATA IN ACCORDANCE WITH THEIR PRIVACY POLICY OR IN ACCORDANCE WITH ANY CONTRACTUAL OR LEGAL OBLIGATION THAT IS BINDING UPON THEM.

3.8 SECURITY

CELINE HAS IMPLEMENTED THE APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES TO GUARANTEE THE CONFIDENTIALITY AND THE SECURITY OF YOUR PERSONAL DATA AGAINST ANY LOSS, DESTRUCTION, ALTERATION, UNAUTHORISED ACCESS OR DISCLOSURE. FOR INSTANCE:

• CELINE’S COMPUTER SYSTEMS ARE EQUIPPED WITH HARDWARE AND SOFTWARE PROTECTIONS THAT COMPLY WITH THE HIGHEST STANDARDS OF THE PROFESSION. PHYSICAL AND ELECTRONIC PROCEDURES FOR BACKING UP THE DATA GATHERED ON THE SITE ARE IMPLEMENTED, IN ACCORDANCE WITH THE LAWS OF ENGLAND & WALES GOVERNING DATA PROTECTION.
• CELINE’S EMPLOYEES WHO, ON ACCOUNT OF THEIR DUTIES, HAVE ACCESS TO YOUR PERSONAL DATA, ARE SUBJECT TO STRICT CONFIDENTIALITY OBLIGATIONS.
• CELINE’S SERVICE PROVIDERS AND SUBCONTRACTORS ARE BOUND BY WRITTEN UNDERTAKINGS TO IMPLEMENT ADEQUATE SECURITY MEASURES TO ENSURE THE PROTECTION OF YOUR PERSONAL DATA IN KEEPING WITH THE APPLICABLE LAWS.
• ALL THE PAYMENT DATA THAT YOU PROVIDE ON THE SITE IS STORED ON THE SECURE WEB SITE OF THE PAYMENT SERVICES PROVIDER CHOSEN BY CELINE. THE TRANSACTIONS PERFORMED ON THE SITE ARE PROTECTED BY SSL ENCRYPTION.

3.9 MODIFICATIONS AND UPDATES OF THE CONFIDENTIALITY POLICY

THIS CONFIDENTIALITY POLICY IS IN KEEPING WITH THE PREVAILING PRACTICES AT CELINE. IT MAY BE MODIFIED AND UPDATED TO REFLECT THE CHANGES IN CELINE’S PRACTICES, TO PROVIDE MORE INFORMATION OR TO ENSURE COMPLIANCE WITH THE APPLICABLE REGULATIONS.
IN CASE OF A MODIFICATION OR UPDATE, THE REVISED CONFIDENTIALITY POLICY SHALL BE PUT ONLINE ON THE SITE, WITH A STATEMENT INDICATING THE DATE OF THE LATEST UPDATE. YOU WILL ALSO BE INFORMED BY A MESSAGE ON THE SITE URGING YOU TO READ THE UPDATED CONFIDENTIALITY POLICY. IF YOU HAVE A CLIENT ACCOUNT WITH CELINE, CELINE WILL WARN YOU ABOUT THE UPDATE BY SENDING AN E-MAIL OR A NOTIFICATION TO YOUR ACCOUNT BEFOREHAND.

3.10 YOUR RIGHTS AND OPTIONS

ACCESS

YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL DATA THAT WE HOLD ABOUT YOU AND CHECK WE ARE PROCESSING IT LAWFULLY. IF YOU HAVE A CLIENT ACCOUNT WITH CELINE, YOU CAN ACCESS THE DETAILS OF PAST TRANSACTIONS AND YOUR MARKETING CHOICES WITHIN THE CLIENT ACCOUNT.

CORRECTION

YOU HAVE THE RIGHT TO REQUEST THE CORRECTION OF PERSONAL DATA WE HOLD ABOUT YOU. THIS ENABLES YOU TO HAVE ANY INCOMPLETE OR INACCURATE DATA WE HOLD ABOUT YOU CORRECTED, THOUGH WE MAY NEED TO VERIFY THE ACCURACY OF THE NEW DATA YOU PROVIDE TO US.

IF YOU HAVE A CLIENT ACCOUNT WITH CELINE, YOU MAY DIRECTLY ACCESS THE DATA CONTAINED IN YOUR ONLINE ACCOUNT AND AMEND/ DELETE IT IN SOME CIRCUMSTANCES.

WE ASK THAT YOU NOTIFY US OF ANY UPDATES OR CHANGES TO YOUR PERSONAL DATA. WHERE APPLICABLE, YOU MUST ENSURE THAT YOU DISCLOSE TO CELINE ANY UPDATES OR CHANGES TO YOUR PERSONAL DATA, INCLUDING FOR EXAMPLE, PLEASE NOTIFY US IF YOUR POSTAL OR E-MAIL ADDRESS CHANGES.

ERASURE

THIS ENABLES YOU TO ASK US TO DELETE OR REMOVE PERSONAL DATA WHERE THERE IS NO GOOD REASON FOR US CONTINUING TO PROCESS IT. YOU ALSO HAVE THE RIGHT TO ASK US TO DELETE OR REMOVE YOUR PERSONAL DATA WHERE YOU HAVE SUCCESSFULLY EXERCISED YOUR RIGHT TO OBJECT TO PROCESSING (SEE BELOW), WHERE WE MAY HAVE PROCESSED YOUR INFORMATION UNLAWFULLY OR WHERE WE ARE REQUIRED TO ERASE YOUR PERSONAL DATA TO COMPLY WITH LOCAL LAW. NOTE, HOWEVER, THAT WE MAY NOT ALWAYS BE ABLE TO COMPLY WITH YOUR REQUEST OF ERASURE FOR SPECIFIC LEGAL REASONS WHICH WILL BE NOTIFIED TO YOU, IF APPLICABLE, AT THE TIME OF YOUR REQUEST.

OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA

WHERE WE ARE RELYING ON A LEGITIMATE INTEREST (OR THOSE OF A THIRD PARTY) AND THERE IS SOMETHING ABOUT YOUR PARTICULAR SITUATION WHICH MAKES YOU WANT TO OBJECT TO PROCESSING ON THIS GROUND AS YOU FEEL IT IMPACTS ON YOUR FUNDAMENTAL RIGHTS AND FREEDOMS. IN SOME CASES, WE MAY DEMONSTRATE THAT WE HAVE COMPELLING LEGITIMATE GROUNDS TO PROCESS YOUR INFORMATION WHICH OVERRIDES YOUR RIGHTS AND FREEDOMS. YOU ALSO HAVE THE RIGHT TO OBJECT WHERE WE ARE PROCESSING YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES.

REQUEST RESTRICTION OF PROCESSING OF YOUR PERSONAL DATA

THIS ENABLES YOU TO ASK US TO SUSPEND THE PROCESSING OF YOUR PERSONAL DATA IN THE FOLLOWING SCENARIOS:

• IF YOU WANT US TO ESTABLISH THE DATA'S ACCURACY.
•  WHERE OUR USE OF THE DATA IS UNLAWFUL BUT YOU DO NOT WANT US TO ERASE IT.
•  WHERE YOU NEED US TO HOLD THE DATA EVEN IF WE NO LONGER REQUIRE IT AS YOU NEED IT TO ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS.
• YOU HAVE OBJECTED TO OUR USE OF YOUR DATA BUT WE NEED TO VERIFY WHETHER WE HAVE OVERRIDING LEGITIMATE GROUNDS TO USE IT

WITHDRAWAL OF CONSENT

WHERE THE PROCESSING OF YOUR DATA IS BASED ON YOUR CONSENT, YOU MAY WITHDRAW THIS CONSENT AT ANY POINT IN TIME.

PORTABILITY

YOU CAN REQUEST THE TRANSFER OF YOUR PERSONAL DATA TO YOU OR TO A THIRD PARTY IN CERTAIN CIRCUMSTANCES, WE WILL PROVIDE YOU OR A THIRD PARTY YOU HAVE CHOSEN, YOUR PERSONAL DATA. NOTE THAT THIS RIGHT ONLY APPLIES TO AUTOMATED INFORMATION WHICH YOU INITIALLY PROVIDED CONSENT FOR US TO USE OR WHERE WE USED THE INFORMATION TO PERFORM A CONTRACT WITH YOU.

THESE RIGHTS MAY BE EXERCISED DIRECTLY WITH CELINE IN ACCORDANCE WITH THE TERMS OF THE SECTION 4 ENTITLED CONTACT US “CONTACT US”. YOU MAY BE ASKED FOR PROOF OF YOUR IDENTITY.

SHOULD YOU BE UNHAPPY ABOUT THE WAY IN WHICH CELINE GATHERS AND PROCESSES YOUR PERSONAL DATA, YOU MAY FILE A COMPLAINT WITH A SUPERVISORY AUTHORITY. OUR SUPERVISORY AUTHORITY IN THE UNITED KINGDOM (UK) IS THE INFORMATION COMMISSIONER’S OFFICE (ICO) (WWW.ICO.ORG.UK).

3.11 UNSUBSCRIBING FROM OUR NEWSLETTERS, REQUESTING AN END TO TARGETED ADVERTISING

YOU MAY WITHDRAW YOUR CONSENT AT ANY POINT IN TIME AND REQUEST TO NO LONGER RECEIVE CORRESPONDENCE FROM US REGARDING OUR OFFERS, NEWS AND EVENTS, BY USING THE HYPERTEXT LINK THAT IS INCLUDED FOR THIS PURPOSE IN EACH E-MAIL THAT WE SEND YOU. YOU MAY ALSO CONTACT US BY TELEPHONE, AT THE PHONE NUMBER AND HOURS INDICATED ON THE WEBSITE’S CONTACT PAGE (CALLS ARE CHARGED AT THE STANDARD, LOCAL RATE), OR BY E-MAIL SENT TO THE FOLLOWING ADDRESS: CLIENTSERVICE.EU@CELINE.COM.

YOU MAY ALSO OPPOSE CELINE’S USE OF YOUR PERSONAL DATA FOR PURPOSES OF MARKETING OR DRAWING UP YOUR CLIENT PROFILE; IN THAT CASE, HOWEVER, YOU WILL NO LONGER BENEFIT FROM CUSTOMISED OFFERS OR SERVICES.

4 CONTACT US

SHOULD YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY POLICY AND CELINE’S DATA PROTECTION PRACTICES, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE UNIT VIA THE "CONTACT US" SECTION ON THE SITE OR DIRECTLY BY SENDING AN E-MAIL TO CLIENTSERVICE.UK@CELINE.COM, BY CALLING THE PHONE NUMBER INDICATED ON THE WEBSITE’S CONTACT PAGE (+44 (0) 2076600990), MONDAY TO SATURDAY FROM 10AM TO 7PM CET.

SHOULD YOU HAVE ANY PROBLEM OR FOR MORE INFORMATION ABOUT OUR DATA PROTECTION POLICIES, PLEASE CONTACT OUR DATA PROTECTION OFFICER BY E-MAIL AT THE FOLLOWING ADDRESS : dataprotection@celine.fr OR BY POST TO DATA PROTECTION OFFICER (DPO) CELINE 16 RUE VIVIENNE 75 002 PARIS.