FAQ - COOKIES POLICY

COOKIE POLICY

LAST UPDATE: APRIL 22TH, 2024

1. WHAT IS A COOKIE?

2. HOW ARE YOU INFORMED ABOUT THE USE OF COOKIES ON OUR SITE?

3. WHAT COOKIES DO WE USE AND FOR WHAT PURPOSES?

4. HOW LONG ARE COOKIES STORED FOR?

5. HOW CAN YOU MANAGE YOUR COOKIE PREFERENCES?

Cookie Settings

1. WHAT IS A COOKIE?

A "COOKIE" IS A GENERIC TERM USED TO DESIGNATE A TEXT FILE STORED ON YOUR DEVICE (COMPUTER, TABLET OR SMARTPHONE), VIA THE WEB BROWSER YOU USE (CHROME, FIREFOX, SAFARI, ETC.), FOR EXAMPLE WHEN YOU CLICK ON ONLINE CONTENT OR ADVERTISEMENT. WE USE THE TERM "COOKIE" ON OUR SITE AND IN THIS POLICY TO REFER TO ALL TECHNOLOGIES THAT ENABLE INFORMATION TO BE STORED AND/OR READ ON YOUR DEVICE (COOKIE, PIXEL, LOCAL STORAGE, ETC.).

WHEN YOU VISIT THE CELINE SITE, INFORMATION RELATING TO YOUR BROWSING ON OUR SITE IS STORED ON YOUR DEVICE VIA THESE COOKIES, WHICH WE USE FOR THE PURPOSES SPECIFIED BELOW.

2. HOW ARE YOU INFORMED ABOUT THE USE OF COOKIES ON OUR SITE?

WHEN YOU VISIT THE CELINE SITE FOR THE FIRST TIME, A COOKIE BANNER IS DISPLAYED ON THE SCREEN OF YOUR DEVICE. THE PURPOSE OF THIS BANNER IS TO:

• INFORM YOU OF THE DATA PROCESSING BECAUSE OF THE USE OF COOKIES ON OUR SITE, REFERRING YOU TO THIS POLICY FOR FURTHER INFORMATION;

• ASK YOU, IN THE CASE OF COOKIES FOR WHICH YOUR CONSENT IS REQUIRED, TO CHOOSE WHETHER OR NOT YOU WISH ALL OR SOME OF THESE COOKIES TO BE DROPPED ON YOUR DEVICE.

YOU MAY THEN, AT ANY TIME, REDISPLAY THIS BANNER AND MODIFY YOUR CHOICES BY CLICKING ON THE "COOKIES SETTINGS" LINK AT THE BEGINNING OF THIS POLICY OR AT THE BOTTOM OF ANY PAGE ON THE CELINE SITE.

3. WHAT COOKIES DO WE USE AND FOR WHAT PURPOSES?

DIFFERENT TYPES OF COOKIES MAY BE DROPPED ON YOUR DEVICE WHEN BROWSING THE CELINE WEBSITE.

OUR OWN COOKIES DROPPED BY THE CELINE.COM DOMAIN AND CONNECTED WEBSITES ARE KNOWN AS "INTERNAL COOKIES" OR "FIRST-PARTY COOKIES". COOKIES ARE CALLED "THIRD-PARTY COOKIES" WHEN THEY ARE DROPPED BY DOMAINS BELONGING TO THIRD-PARTY COMPANIES WITH WHOM WE WORK TO BETTER UNDERSTAND YOUR COMMITMENT TO OUR MAISON AND TO OFFER YOU A PERSONALIZED EXPERIENCE AND ADVERTISING.

WITH REGARD TO THE PURPOSES FOR WHICH WE USE THESE DIFFERENT TYPES OF COOKIES, WE HAVE GROUPED THEM INTO THE FOLLOWING CATEGORIES.

• STRictly necessary cookies

THIS CATEGORY INCLUDES COOKIES THAT ARE NECESSARY FOR THE OPERATION OF THE CELINE WEBSITE AND THE USE OF ITS FUNCTIONALITIES.

THESE COOKIES ENABLE US, FOR EXAMPLE, TO:  

• OPTIMIZE TRAFFIC ON OUR SITE IN ORDER TO REDUCE NETWORK LATENCY AND THE TIME IT TAKES TO LOAD PAGES, IN PARTICULAR THROUGH WHAT IS KNOWN AS "LOAD BALANCING";

• IDENTIFY AND REDUCE AUTOMATED TRAFFIC ON OUR SITE TO PROTECT IT FROM MALICIOUS BOTS;

• FACILITATE THE IDENTIFICATION AND CORRECTION OF MALFUNCTIONS THAT MAY OCCUR ON THE SITE;

• STORE THE CHOICES YOU HAVE MADE VIA THE COOKIE BANNER, SO THAT WE CAN RESPECT THEM FOR FUTURE VISITS TO OUR SITE;

• NOT TO DISPLAY A BANNER, "POP-IN" OR "POP-UP" THAT YOU HAVE ALREADY SEEN, EXCEPT WHEN THIS RE-DISPLAY IS NECESSARY;

• GIVE YOU ACCESS TO YOUR CELINE CLIENT ACCOUNT, OR TO OTHER RESERVED AND PERSONAL ONLINE AREAS, BY MEANS OF CONNECTION IDENTIFIERS THAT ENABLE US TO AUTHENTICATE YOU;

• STORE INFORMATION THAT YOU HAVE SELECTED AND/OR ENTERED WHEN PLACING YOUR ORDER (COUNTRY AND LANGUAGE OF THE SITE, CONTENTS OF YOUR SHOPPING CART, CURRENCY USED FOR PAYMENT OF YOUR ORDER, ETC.);

• SECURE BROWSING ON OUR SITE AND ENABLE REDIRECTIONS DURING THE CHECKOUT PROCESS;

• SECURE ONLINE PAYMENTS IN ORDER TO COMBAT INTERNET FRAUD (PREVENTION OF PAYMENT FRAUD, IDENTITY THEFT, ETC.).

YOUR CONSENT IS NOT REQUIRED FOR THE USE OF THESE COOKIES, INSOFAR AS THEY ENABLE to carry out OR FACILITATE the transmission of a COMMUNICATION BY ELECTRONIC MEANS OR ARE STRICTLY NECESSARY TO PROVIDE THE ONLINE COMMUNICATION SERVICE explicitly requested by you.

DELETING OR BLOCKING THIS CATEGORY OF COOKIES (VIA YOUR WEB BROWSER SETTINGS, FOR EXAMPLE) MAY LEAD TO DIFFICULTIES IN BROWSING THE CELINE SITE, AS WELL AS THE IMPOSSIBILITY OF PLACING AN ORDER.

• performance COOKIES

THIS CATEGORY INCLUDES COOKIES THAT ENABLE US TO COUNT VISITS AND SOURCES OF TRAFFIC ON THE CELINE SITE IN ORDER TO MEASURE AND IMPROVE ITS PERFORMANCE AND ERGONOMICS.

IF YOU HAVE CONSENTED TO THEIR USE IN OUR COOKIE BANNER, THESE COOKIES ENABLE US, FOR EXAMPLE, TO:

• COMPILE STATISTICS ON VISITS TO THE SITE, AND TO UNDERSTAND THE VOLUME OF VISITS TO AND USE OF THE VARIOUS ELEMENTS THAT MAKE UP THE SITE (SECTIONS AND CONTENT VISITED, PATH FOLLOWED THROUGH THE SITE, ETC.), IN ORDER TO KNOW WHICH PAGES ARE MOST AND LEAST VISITED, AND HOW VISITORS MOVE AROUND OUR SITE;

• CARRY OUT SO-CALLED "A/B TESTS", WHICH CONSIST OF COMPARING TWO VERSIONS OF A PAGE ON OUR SITE TO CHECK WHICH PERFORMS BETTER.

DECLINING, DELETING OR BLOCKING THIS CATEGORY OF COOKIES (VIA YOUR WEB BROWSER SETTINGS, FOR EXAMPLE) DOES NOT AFFECT YOUR BROWSING ON THE CELINE SITE. HOWEVER, IT DOES PREVENT US FROM PROVIDING THE QUALITY OF SERVICE WE WISH TO OFFER OUR SITE VISITORS.

• functional cookies

THIS CATEGORY INCLUDES COOKIES THAT ALLOW US TO PERSONALIZE AND IMPROVE YOUR USER EXPERIENCE ON THE CELINE SITE AND IN OUR COMMUNICATIONS WITH YOU.

IF YOU HAVE CONSENTED TO THEIR USE IN OUR COOKIE BANNER, THESE COOKIES ENABLE US, FOR EXAMPLE, TO:

• ADAPT THE APPEARANCE OF THE SITE TO THE DISPLAY PREFERENCES OF YOUR TERMINAL EQUIPMENT (SCREEN RESOLUTION, LANGUAGE USED, ETC.) DURING YOUR VISITS;

• RECOMMEND PRODUCTS, SERVICES AND/OR CONTENT THAT ARE MOST LIKELY TO INTEREST YOU, EITHER ONLINE OR IN-STORE.

DECLINING, DELETING OR BLOCKING THIS CATEGORY OF COOKIES (VIA YOUR WEB BROWSER SETTINGS, FOR EXAMPLE) DOES NOT AFFECT YOUR BROWSING ON THE CELINE SITE. HOWEVER, IT DOES PREVENT YOU FROM BENEFITING FROM THESE PERSONALIZED FEATURES AND RECOMMENDATIONS.

• MARKETING targeting cookies

THIS CATEGORY INCLUDES COOKIES THAT ENABLE US TO OFFER YOU ADVERTISING TAILORED TO YOUR PROFILE AND INTERESTS WHEN YOU BROWSE THE SITES AND APPLICATIONS OF THIRD-PARTY COMPANIES, SUCH AS SOCIAL NETWORKS AND OUR MEDIA PARTNERS.

IF YOU HAVE CONSENTED TO THEIR USE IN OUR COOKIE BANNER, THESE COOKIES ENABLE US, FOR EXAMPLE, TO:

• DISPLAY, IN THE ADVERTISING SPACE PROVIDED, AN ADVERTISEMENT PRESENTING A PRODUCT, SERVICE AND/OR CONTENT THAT IS MOST LIKELY OF INTEREST TO YOU;

• MANAGE SO-CALLED "ADVERTISING CAPPING", WHICH ENSURES THAT YOU ARE NOT PRESENTED WITH THE SAME ADVERTISEMENT TOO FREQUENTLY;

• COMBAT "CLICK FRAUD";

• MEASURE THE EFFECTIVENESS OF CELINE ADVERTISING CAMPAIGNS ON THIRD-PARTY SITES AND APPLICATIONS.

IN ORDER TO PERSONALIZE THE ADVERTISING DISPLAYED, INFORMATION RELATING TO YOUR BROWSING ON THE CELINE SITE AND ON THE SITES AND APPLICATIONS OF THIRD-PARTY COMPANIES MAY BE COMBINED WITH THE PERSONAL DATA YOU PROVIDED TO US WHEN CREATING YOUR CELINE CLIENT ACCOUNT, PLACING YOUR ORDER OR ACCESSING ONE OF OUR SERVICES.

MOREOVER, AS SOME OF THESE THIRD-PARTY COMPANIES ARE LOCATED OUTSIDE THE EUROPEAN UNION, PERSONAL DATA THAT MAY BE GENERATED OR COLLECTED VIA THE COOKIES THEY STORE MAY BE TRANSFERRED TO COUNTRIES THAT DO NOT OFFER THE SAME LEVEL OF DATA PROTECTION AS EUROPEAN UNION MEMBER STATES. WHERE THIS IS THE CASE, APPROPRIATE SAFEGUARDS (SUCH AS THE SIGNATURE OF STANDARD CONTRACTUAL DATA PROTECTION CLAUSES ADOPTED BY THE EUROPEAN COMMISSION OR BY NATIONAL DATA PROTECTION AUTHORITIES) ARE IN PLACE WITH THE THIRD-PARTY COMPANIES CONCERNED, FROM WHOM WE REQUIRE THAT THEY USE THE INFORMATION AND DATA COLLECTED SOLELY TO PROVIDE THE TARGETED ADVERTISING SERVICES REQUESTED.

DECLINING, DELETING OR BLOCKING THIS CATEGORY OF COOKIES (VIA YOUR WEB BROWSER SETTINGS, FOR EXAMPLE) DOES NOT AFFECT YOUR BROWSING ON THE CELINE SITE. HOWEVER, IT PREVENTS THE DISPLAY OF ADVERTISEMENTS THAT TAKE YOUR PROFILE AND INTERESTS INTO ACCOUNT. THE ADVERTISEMENTS PRESENTED TO YOU WILL THEREFORE NOT BE PERSONALIZED.

4. HOW LONG ARE COOKIES STORED FOR?

COOKIES DROPPED ON YOUR DEVICE WHEN BROWSING THE CELINE WEBSITE MAY BE "SESSION COOKIES" OR "PERSISTENT COOKIES".

SESSION COOKIES ARE AUTOMATICALLY DELETED WHEN YOU END YOUR BROWSING SESSION BY CLOSING THE WEB BROWSER YOU ARE USING.

PERSISTENT COOKIES REMAIN STORED IN YOUR WEB BROWSER AFTER THE END OF YOUR BROWSING SESSION, FOR UP TO 13 MONTHS.

5. HOW CAN YOU MANAGE YOUR COOKIE PREFERENCES?

AS EXPLAINED ABOVE, YOU CAN CONTROL THE COOKIES STORED ON YOUR DEVICE VIA OUR COOKIE BANNER OR VIA YOUR WEB BROWSER SETTINGS.

IN THIS WAY, YOU CAN REDISPLAY OUR COOKIE BANNER AT ANY TIME TO MODIFY THE CHOICES YOU MADE DURING YOUR PREVIOUS VISIT TO THE CELINE SITE, BY CLICKING ON THE "COOKIES SETTINGS" LINK AT THE BEGINNING OF THIS POLICY OR AT THE BOTTOM OF ALL CELINE SITE PAGES. YOU CAN THEN MANAGE YOUR CHOICES BY COOKIE CATEGORY AS DESCRIBED ABOVE.

YOU ALSO HAVE THE OPTION OF CONFIGURING THE WEB BROWSER YOU USE (CHROME, FIREFOX, SAFARI, ETC.) SO THAT IT AUTHORIZES OR BLOCKS THE USE OF COOKIES WHEN YOU BROWSE THE INTERNET. YOUR CHOICES MAY THEN BE MANAGED ON A COOKIE-BY-COOKIE BASIS OR GLOBALLY, WHICH MAY AFFECT YOUR BROWSING ON THE CELINE SITE AS DESCRIBED ABOVE. AS EACH BROWSER HAS ITS OWN SETTINGS SYSTEM, WE INVITE YOU TO CONSULT THE "SETTINGS / OPTIONS (INTERNET) / PREFERENCES / SETTINGS / TOOLS / HELP" MENU IN THE WEB BROWSER YOU ARE USING TO FIND OUT HOW TO MANAGE YOUR CHOICES REGARDING THE USE OF COOKIES ON THAT BROWSER.