FAQ - Terms and Conditions of Sale

CELINE GENERAL TERMS AND CONDITIONS OF DISTANCE SELLING

UPDATE: 19 08 2024

 

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PRELIMINARY ARTICLE

THE COMPANY CELINE MANUFACTURES AND DIRECTLY AND INDIRECTLY MARKETS CELINE ARTICLES WORLDWIDE.

COMMITTED TO CONSTANTLY IMPROVING THE MANNER IT RESPONDS TO THE EXPECTATIONS OF CUSTOMERS, CELINE HAS DECIDED TO CREATE A DISTANCE SELLING NETWORK OPERATING VIA TELEPHONE AND ELECTRONICALLY (VIA INTERNET) FOR CERTAIN OF THE SAID ARTICLES, IN PARALLEL WITH ITS NETWORK OF STORES USED TO RETAIL THE SAID ARTICLES.

THE SYSTEM THEREBY IMPLEMENTED REQUIRES THE CONSUMER TO PLAY AN ACTIVE ROLE. THIS IS COMPLIANT WITH THE LEGAL REQUIREMENTS IMPOSED IN RELATION TO ON-LINE SALES AND CONSUMER PROTECTION.

THE USE OF THE DISTANCE SELLING PROCESS DESCRIBED IN THESE GENERAL TERMS AND CONDITIONS OF SALE FOR DISTANCE SELLING (THE “GENERAL TERMS AND CONDITIONS OF SALE”) IS SOLELY RESERVED FOR CUSTOMERS, AS DEFINED BY LAW AND CASE LAW PRECEDENT, ACTING EXCLUSIVELY ON THEIR OWN BEHALF AND FOR A DELIVERY IN “SOUTH KOREA”.

ANY ORDER (THE “ORDER”) WHICH IS OBVIOUSLY NOT A RETAIL SALE AND, MORE GENERALLY, ANY ORDER THAT IS FRAUDULENT OR PRESUMED AS SUCH, SHALL BE DEEMED NULL AND VOID BY CELINE. CELINE RESERVES THE RIGHT TO LIMIT THE VOLUME OF A GIVEN ARTICLE DELIVERED TO A SINGLE CONSUMER OR POSTAL ADDRESS. PRIOR TO PLACING AN ORDER, THE CONSUMER REPRESENTS AND WARRANTS THAT THE PURCHASE OF THE ARTICLES VIA THE WEBSITE HAS NO DIRECT LINK TO COMMERCIAL ACTIVITY OF ANY KIND AND IS STRICTLY FOR PERSONAL USE ONLY.

ARTICLE 1: SCOPE OF APPLICATION

THESE GENERAL TERMS AND CONDITIONS OF SALE ARE APPLICABLE TO ALL SALES OF CELINE ARTICLES AGREED EITHER VIA THE CLIENT SERVICE DEPARTMENT SET UP BY CELINE (“CLIENT SERVICE”), OR VIA THE E-COMMERCE WEBSITE (THE “ON-LINE STORE”), ACCESSIBLE AT: WWW.CELINE.CO.KR (THE “WEBSITE”), FOR DELIVERY TO SOUTH KOREA ONLY.

THEIR PURPOSE IS, FIRSTLY, TO PROVIDE ANY POTENTIAL PURCHASER WITH INFORMATION REGARDING THE CONDITIONS AND DETAILED METHODS UNDER WHICH THE SELLER (HEREINABOVE AND HEREINAFTER, “ CELINE”) PROCEEDS WITH THE SALE AND DELIVERY OF THE ARTICLES ORDERED, AND, SECONDLY, TO DEFINE THE RIGHTS AND OBLIGATIONS OF THE PARTIES IN THE CONTEXT OF THE SALE BY CELINE OF ARTICLES TO THE CONSUMER (THE “PURCHASER”).

IN RESPECT OF TELEPHONE SALES, THE PURCHASER IS URGED TO CONSULT THE GENERAL TERMS AND CONDITIONS ON THE WEBSITE BEFORE COMPLETING HIS OR HER ORDER.
 
IN RESPECT OF INTERNET SALES, THE PURCHASER, IN TICKING THE RELEVANT BOX, ACKNOWLEDGES HAVING READ THESE GENERAL TERMS AND CONDITIONS OF SALE PRIOR TO PLACING THE ORDER AND HAVING ACCEPTED THEM WITHOUT RESTRICTION, SUCH ACCEPTANCE BEING UNDER NO CIRCUMSTANCES CONDITIONAL ON A HANDWRITTEN SIGNATURE BY THE PURCHASER.

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS, THESE GENERAL TERMS AND CONDITIONS OF SALE MAY BE RETAINED BY ANY INDIVIDUAL WHO VISITS THE WEBSITE BY BEING DOWNLOADED AND SAVED AS AN ELECTRONIC FILE AND MAY BE PRINTED OUT.

CELINE RESERVES THE RIGHT TO MODIFY THESE GENERAL TERMS AND CONDITIONS OF SALE AT ANY TIME AND NOTIFIES OR INFORMS SUCH MODIFICATION TO THE EXTENT REQUIRED UNDER THE LAWS.

NEVERTHELESS, THE GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE TO THE ORDER ARE THOSE ACCEPTED BY THE PURCHASER AT THE MOMENT OF PLACING THE ORDER.

THESE GENERAL TERMS AND CONDITIONS OF SALE ARE COMPLETED BY THE PRIVACY AND PERSONAL DATA PROTECTION POLICY AND THE COOKIE POLICY WHICH CAN BE CONSULTED ON THE WEBSITE.

ARTICLE 2: IDENTIFICATION OF THE SELLER

THE ARTICLES ARE SOLD BY CELINE KOREA LTD, A LIMITED COMPANY, REGISTERED UNDER COMPANY REGISTRATION NUMBER: 110114-0285533, HAVING ITS REGISTERED OFFICE AT 15/F, K SQUARE CITY BLDG., 24, CHEONGGYECHEON - RO, JUNG-GU, SEOUL, TELEPHONE:1577-8841.

ARTICLE 3: INFORMATION REGARDING THE ARTICLES

INFORMATION RELATING TO ALL CELINE ARTICLES THAT MAY BE SOLD VIA THE CELINE ON-LINE STORE OR CELINE CLIENT SERVICE IS AVAILABLE, WITH THEIR REFERENCES, FROM THE CELINE WEBSITE.

THE PURCHASER MAY SELECT ONE OR MORE ARTICLES FROM THE RANGE OF CATEGORIES OFFERED ON THE WEBSITE.

CELINE MAY AT ANY TIME MODIFY THE RANGE OF ARTICLES OFFERED FOR SALE VIA ITS WEBSITE, BASED, IN PARTICULAR, ON CONSTRAINTS LINKED TO SUPPLIERS, WITHOUT PREJUDICE TO ANY ORDERS PLACED BY THE PURCHASER.

FOR ANY QUERIES RELATING TO THE ARTICLES AND THEIR USE, ANY ADDITIONAL QUESTIONS OR REQUESTS FOR ADVICE, THE PURCHASER MAY CONTACT THE CELINE ADVISORS TEAM BY CALLING CLIENT SERVICE ON 1577 -8841 DURING THE OPENING HOURS SHOWN ON THE WEBSITE’S “CONTACT US” PAGE ONLY.

ARTICLE 4: ORDERING AND PRE-ORDERING ARTICLES
 
ANY ORDER AND ANY PRE-ORDER PLACED ENTAILS ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS OF SALE, THE PRIVACY AND PERSONAL DATA PROTECTION POLICY AND THE COOKIE POLICY, WITHOUT PREJUDICE AS TO ANY SPECIFIC CONTRACTUAL TERMS AND CONDITIONS AGREED BY THE PARTIES.

4.1    ORDERS PLACED BY PHONE

ORDERS CAN BE PLACED IN EITHER KOREAN OR ENGLISH WITH THE CELINE CLIENT SERVICE ON 1577 -8841 FROM KOREA BETWEEN 10 A.M. AND 7 P.M., MONDAY TO SATURDAY, EXCEPT PUBLIC HOLIDAYS.

IN CASE OF ORDER PLACED BY PHONE, CELINE CLIENT SERVICE WILL PLACE SELECTED ITEMS IN THE SHOPPING CART ON THE ONLINE STORE FOR THE ACCOUNT OF THE PURCHASER AND SEND THE CORRESPONDING LINK TO THE PURCHASER FOR HIM / HER TO PROCEED WITH THE PAYMENT OF THE SELECTED ARTICLES.

4.2    ORDERS PLACED VIA THE ON-LINE STORE

ORDERS CAN BE PLACED VIA INTERNET THROUGH THE WEBSITE.

THE PURCHASER REMAINS RESPONSIBLE FOR ALL TELECOMMUNICATIONS CHARGES INCURRED IN ACCESSING THE INTERNET AND USING THE ON-LINE STORE.

IN THE EVENT OF EXTENDED PERIODS OF INACTIVITY DURING THE SESSION, ANY SELECTION OF ARTICLES MADE PRIOR TO SUCH INACTIVITY MAY NO LONGER BE GUARANTEED. THE PURCHASER WILL THEN BE INVITED TO RE- COMMENCE THE SELECTION PROCESS.

ALL STAGES REQUIRED FOR A SALE WILL BE DETAILED ON THE WEBSITE.

BEFORE GIVING FINAL CONFIRMATION OF HIS OR HER ORDER, THE PURCHASER WILL HAVE THE OPPORTUNITY TO VERIFY THE DETAILS OF THE ORDER AND ITS TOTAL PRICE AND TO CORRECT ANY POTENTIAL MISTAKES, BEFORE THEN CONFIRMING ACCEPTANCE. NB: EACH ORDER PLACED ENTAILS A PAYMENT OBLIGATION. IN ORDER TO GIVE THE FINAL VALIDATION FOR AN ORDER, THE PURCHASER CLICKS ON “CHECKOUT”.

ONCE THE PURCHASER HAS VALIDATED THE ORDER, CELINE THEN IMMEDIATELY CONFIRMS RECEIPT VIA EMAIL. HOWEVER, THE SALE WILL BE CONSIDERED AS DEFINITIVE ONLY ONCE THE PURCHASER HAS BEEN SENT CONFIRMATION OF DISPATCH.

CELINE ADVISES THE PURCHASER TO KEEP A PAPER OR ELECTRONIC COPY OF SUCH EMAILS. IF SUCH EMAILS ARE NOT PROPERLY RECEIVED, THE PURCHASER IS ADVISED TO CHECK WHETHER THEY ARE IN A SPAM FOLDER. THE PURCHASER SHOULD NOTE THAT EMAILS ARE SENT TO THE EMAIL ADDRESS PROVIDED BY THE PURCHASER. IN ADDITION, CELINE CANNOT THEREFORE BE HELD LIABLE FOR ANY ERROR MADE WHEN ENTERING THE RELEVANT EMAIL ADDRESS OR IF THE MESSAGE CONFIRMING THAT THE ORDER HAS BEEN DISPATCHED IS NOT RECEIVED (EXCEPT IF THE CONFIRMATION EMAIL IS NOT RECEIVED BECAUSE OF CELINE’S MISCONDUCT). IN SUCH CASE, THE SALE WILL BE CONSIDERED AS VALIDATED WITH THE EXCEPTION OF CASES IN WHICH THE ORDER IS CANCELLED BY CELINE, PARTICULARLY IN THE EVENT OF ARTICLES BEING UNAVAILABLE, DEFAULT OF PAYMENT OR SUSPICION OF
 
FRAUD. THE PURCHASER MAY NEVERTHELESS EXERCISE HIS OR HER RIGHT OF WITHDRAWAL UNDER THE CONDITIONS SET OUT IN ARTICLE 8 OF THESE GENERAL TERMS AND CONDITIONS OF SALE.

CELINE WILL BE ENTITLED TO RETAIN THE ENTIRE AMOUNT OF THE PRICE CORRESPONDING TO THE ORDER, UPON PLACEMENT OF THE ORDER.

DESPITE THE GREAT CARE TAKEN BY CELINE IN THE PRESENTATION OF ITS ARTICLES IN THE ON-LINE STORE, CELINE CANNOT GUARANTEE THAT THE ACTUAL APPEARANCE WILL CORRESPOND EXACTLY TO WHAT APPEARS ON SCREEN. IN PARTICULAR, COLOURS MAY VARY SLIGHTLY, PARTICULARLY DUE TO TECHNICAL CONSTRAINTS RELATING TO THE PRESENTATION OF COLOURS VIA COMPUTER. CELINE CANNOT BE HELD LIABLE FOR NON-SUBSTANTIVE ERRORS THAT MAY OCCUR.

THE ARTICLES BEING OFFERED FOR SALE BY CELINE ARE THOSE FEATURED IN THE ON-LINE STORE AS OF THE DATE ON WHICH THE PURCHASER CONSULTS THE ON-LINE STORE AND WITHIN THE LIMITS OF THE STOCK AVAILABLE. CELINE RESERVES THE RIGHT TO WITHDRAW ARTICLES FROM SALE AT ANY TIME. IF ANY ARTICLE IS UNAVAILABLE, THE PURCHASER WILL BE INFORMED AS SOON AS POSSIBLE BY CLIENT SERVICE AND NOTIFIED THAT ONLY PART OF THE ORDER WILL BE DELIVERED OR THAT THE ORDER WILL BE CANCELLED.

4.3    ORDERING ARTICLES AS A GUEST

IF THE PURCHASER DOESN’T WISH TO CREATE AN ACCOUNT ON THE WEBSITE, IT IS ALSO POSSIBLE TO PURCHASE ARTICLES AS A GUEST VIA THE WEBSITE. WITH THIS PURCHASING OPTION, THE PURCHASER IS ONLY REQUIRED TO PROVIDE THE INFORMATION NECESSARY FOR THE PROCESSING OF YOUR ORDER.

IF THE EMAIL ADDRESS USED IS CHANGED DURING THE COURSE OF THE ORDER PROCESS, THE SELECTION OF ARTICLES CHOSEN PRIOR TO SUCH CHANGE WILL NO LONGER BE GUARANTEED. THE PURCHASER WILL THEN BE INVITED TO RE-COMMENCE THE SELECTION PROCESS.

AN ELECTRONIC INVOICE WILL BE AVAILABLE BY CLICKING ON THE LINK FEATURED IN THE EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN DISPATCHED OR IS AVAILABLE FOR COLLECTION.

4.4    PRE-ORDER

SOME ARTICLES IDENTIFIED ON THE WEBSITE MAY BE AVAILABLE FOR PRE-ORDER. MIXED ORDER CONSISTING OF CURRENTLY AVAILABLE ARTICLES AND PRE-ORDERED ARTICLES IS NOT POSSIBLE.

SUBJECT TO THE CONDITIONS PROVIDED FOR HEREIN AND TO THE CONDITIONS MENTIONED ON THE WEBSITE PAGE OF THE ARTICLES AVAILABLE FOR PRE-ORDER (DELIVERY PERIOD AND DELIVERY OPTIONS), PRE-ORDERS WILL BE GOVERNED BY THE SAME PROCESSES AND CONDITIONS AS THOSE APPLICABLE TO ORDERS.

IN CASE OF A PRE-ORDER OF SEVERAL ARTICLES WITH DIFFERENT DELIVERY DATES MENTIONED ON THE WEBSITE, THE LATEST DELIVERY DATE WILL BE APPLICABLE TO THE ENTIRE PRE-ORDER.
 
BESIDES THE RIGHT OF WITHDRAWAL PROVIDED FOR IN ARTICLE 8 HEREABOVE AND AS LONG AS THE PREPARATION OF THE SHIPMENT OF THE PRE-ORDER HAS NOT BEGUN, THE PURCHASER WILL BE ENTITLED TO CANCEL HIS/HER PRE-ORDER BY CALLING THE CLIENT SERVICE. IN THIS CASE, THE PRE-ORDERED ARTICLES WILL NOT BE DELIVERED TO THE PURCHASER.

DUE TO PRODUCTION CONSTRAINTS, CELINE MIGHT HAVE TO CANCEL IN SOME CASES A PURCHASER’S PRE-ORDER, IN WHOLE OR IN PART. CELINE WILL INFORM THE PURCHASER OF SUCH CANCELLATION WITHOUT UNDUE DELAY.

4.5    REFUSAL OF ORDERS

PLEASE NOTE THAT PURCHASES MADE VIA THE WEBSITE ARE RESERVED FOR NON-PROFESSIONAL PRIVATE CUSTOMERS, BUYING FOR THEIR OWN PERSONAL USE AS FINAL CONSUMERS (OR AS GIFTS TO FAMILY MEMBERS), WHICH IS WHY CELINE ONLY SELLS ARTICLES IN QUANTITIES THAT CORRESPOND TO THE USUAL AVERAGE NEEDS OF ONE HOUSEHOLD. TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS, CELINE RESERVES THE RIGHT TO REFUSE OR CANCEL ON LEGITIMATE GROUNDS ANY ORDER IN WHICH THE NUMBER OF ARTICLES OR AMOUNT TO BE PAID (FOR ONE OR MORE COMBINED ORDERS) APPEARS NOT TO CORRESPOND TO THE USUAL AVERAGE USE OF A FINAL CONSUMER, ANY ORDER THAT MIGHT SUGGEST THAT COMMERCIAL ACTIVITY IS BEING CARRIED OUT BY THE PURCHASER IN RELATION TO THE ARTICLES ORDERED OR, MORE GENERALLY, ANY ORDER THAT APPEARS ABNORMAL PURSUANT TO THE APPLICABLE LAW FOR SUCH CASES.

FINALLY, CELINE RESERVES THE RIGHT TO SUSPEND OR CANCEL THE FULFILMENT OF ANY ORDER AND/OR DELIVERY, OF ANY KIND WHATSOEVER AND AT ANY STAGE IN THE PROCESS, IN THE EVENT OF PAYMENT DEFAULT OR OF PARTIAL PAYMENT OF ANY AMOUNT OWED BY THE PURCHASER, IN CASE OF A PAYMENT INCIDENT, OR IN THE EVENT OF FRAUD OR ATTEMPTED FRAUD IN RELATION TO THE USE OF THE CELINE WEBSITE, INCLUDING IN THE CONTEXT OF PREVIOUS ORDERS.

ARTICLE 5: PRICES OF THE ARTICLES

PRICES OF THE ARTICLES ARE STATED IN KRW AND INCLUSIVE OF VAT. UNLESS OTHERWISE SPECIFICALLY STATED WHEN THE ORDER IS PLACED VIA THE ON-LINE STORE OR VIA TELEPHONE WITH THE CLIENT SERVICE, PRICES INCLUDE DELIVERY COSTS WHICH ARE NOT INVOICED IN ADDITION TO THE PRICE OF THE ARTICLES PURCHASED. THE DELIVERY OPTIONS ARE SET OUT IN THE GENERAL TERMS AND CONDITIONS OF SALE BELOW AND ARE REPEATED ON THE WEBSITE; THEY MAY BE MODIFIED AT ANY TIME BY CELINE. CELINE THEREFORE ADVISES PURCHASERS TO CHECK THE WEBSITE AND THE GENERAL TERMS AND CONDITIONS OF SALE FEATURED ON THE WEBSITE ON A REGULAR BASIS.

PRICES APPLICABLE TO ARTICLES SOLD ON-LINE VIA THE WEBSITE ARE THOSE IN FORCE AT THE MOMENT AT WHICH THE ORDER IS PLACED BY THE PURCHASER. PRICES APPLICABLE TO ARTICLES MAY BE MODIFIED AT ANY TIME BY CELINE.

CELINE CARRIES OUT CHECKS ON A REGULAR BASIS TO ENSURE THAT THE PRICES APPLIED ARE CORRECT. HOWEVER, CERTAIN PRICES MAY BE IMPACTED BY AN ERROR. IF CELINE NOTES THAT AN ERROR HAS BEEN MADE IN RELATION TO THE PRICE OF AN ORDER, THE PURCHASER WILL BE INFORMED AS SOON AS POSSIBLE. CELINE RESERVES THE OPTION TO CANCEL ANY ORDER RELATING TO AN ARTICLE FOR WHICH A MANIFEST ERROR IN PRICING HAS BEEN MADE. IF PAYMENT HAS ALREADY BEEN MADE FOR THE ORDER, THE PURCHASER WILL RECEIVE AN IMMEDIATE REFUND CORRESPONDING TO THE AMOUNT PAID AND, IF APPLICABLE, IF THE ORDER HAS BEEN DELIVERED, THIS MUST BE RETURNED TO CELINE.

UPON CONFIRMATION OF THE ORDER, THE PURCHASER WILL RECEIVE WRITTEN CONFIRMATION OF THE PRICE PAID FOR EACH OF THE ARTICLES, GIVING DETAILS OF THE PRICE OF EACH ARTICLE AND, WHERE APPLICABLE, THE DELIVERY COSTS CHARGED.
 
ARTICLE 6: PAYMENT TERMS AND CONDITIONS

PAYMENT FOR PURCHASES MADE BY THE PURCHASER VIA THE WEBSITE CAN BE MADE BY CREDIT CARD, PAYCO MOBILE PAYMENT AND BANKPAY REAL TIME BANK TRANSFER. IN THIS CASE, THE PURCHASER’S BANK CARD IS DEBITED, UPON PLACEMENT OF THE ORDER.

FOR PAYMENT BY CARD, THE PURCHASER GUARANTEES TO CELINE THAT HE OR SHE IS THE HOLDER OF THE CARD AND THAT THE NAME FEATURED ON THE CARD TO BE DEBITED IS INDEED THE PURCHASER’S, AND THEN PROVIDES THE NUMBER AND EXPIRY DATE FEATURED ON THE FRONT OF THE CARD TOGETHER WITH THE CVV SECURITY NUMBER SHOWN ON THE BACK (OR FRONT) OF THE CARD USING A SECURED WEB PAGE.

FOR PAYMENTS MADE VIA INTERNET, CHECKS ARE CARRIED OUT ON-LINE DIRECTLY WITH THE RELEVANT BANKING ESTABLISHMENTS AND BODIES, QUERIED USING THE SYSTEM OPERATED BY THE COMPANY KCP. FOR THIS PURPOSE, THIS COMPANY, LOCATED IN KOREA, WILL IMPLEMENT THE AUTOMATED STORAGE AND PROCESSING OF INFORMATION RELATING TO EACH ORDER, INCLUDING DETAILS OF THE BANK CARD, IN A SECURED ENVIRONMENT.

IN ADDITION, IN ORDER TO COMBAT INTERNET FRAUD, CELINE CARRIES OUT PROCESSING IN RELATION TO RISK ASSESSMENT AND FRAUD PREVENTION FOR PAYMENTS MADE VIA THE WEBSITE, FOR WHICH CELINE ALSO USES THE SERVICES OF  A SERVICE PROVIDER. THE DATA GATHERED IS INTENDED SOLELY FOR USE BY THOSE AUTHORISED INDIVIDUALS AT CELINE TASKED WITH FRAUD PREVENTION.

IF, FOR ANY REASON WHATSOEVER (REJECTION, REFUSAL BY THE ISSUER’S PAYMENT PROCESSING CENTRE, ETC.), IT PROVES IMPOSSIBLE TO DEBIT THE AMOUNT OWED BY THE PURCHASER, ANY PURCHASE MADE VIA TELEPHONE IS IMMEDIATELY ABANDONED AND THE PURCHASING PROCESS VIA INTERNET IS IMMEDIATELY CANCELLED.

ARTICLE 7 – DELIVERY AND RECEIPT

7.1    GENERAL PROVISIONS

ALL ARTICLES ORDERED BY THE PURCHASER IN ACCORDANCE WITH THESE GENERAL TERMS AND CONDITIONS OF SALE WILL BE DELIVERED TO THE ADDRESS INDICATED BY THE PURCHASER AS THE DELIVERY ADDRESS FOR THE ORDER IN QUESTION (THE “DELIVERY ADDRESS”).

INFORMATION CONCERNING DELIVERY METHODS MAY ALSO BE OBTAINED FROM THE BASKET CONFIRMATION PAGE, AS WELL AS FROM THE ORDER SUMMARY PAGE, PRIOR TO PAYMENT.

NO DELIVERY WILL BE MADE BY CELINE IF IT PROVES IMPOSSIBLE TO OBTAIN FULL PAYMENT OF THE PRICE.

ARTICLES MAY ONLY BE DELIVERED IN SOUTH KOREA AND TO THE DELIVERY ADDRESS INDICATED BY THE PURCHASER AT THE TIME OF THE ORDER.

THE PURCHASER MAY HAVE ARTICLES DELIVERED TO AN INDIVIDUAL DESIGNATED BY THE PURCHASER IN SOUTH KOREA, FOR EXAMPLE, WHEN PURCHASED AS A GIFT.
 
NO DELIVERIES WILL BE MADE TO SHIPPERS, CAMPUSES, OUTLETS, PO BOXES AND HOTELS (OTHER THAN THOSE ON A LIST THAT CAN BE PROVIDED TO THE PURCHASER BY CLIENT SERVICE UPON REQUEST), NOTABLY FOR SECURITY REASONS. ARTICLES WILL ONLY BE DELIVERED ONCE PAYMENT FOR THE ORDER HAS BEEN RECORDED.

ANY DELAYS IN DELIVERY WILL ENTITLE THE PURCHASER TO CANCEL HIS OR HER ORDER UNDER THE CONDITIONS TO THE EXTENT REQUIRED UNDER THE LAWS.

7.2    DELIVERY TO AN ADDRESS

THE PACKAGE CONTAINING THE ARTICLES ORDERED AND PAID FOR IS HAND-DELIVERED IN PERSON TO THE EXACT ADDRESS PROVIDED WHEN THE ORDER WAS PLACED.

CELINE OFFERS THE FOLLOWING DELIVERY CONDITIONS: VALEX: DELIVERY BETWEEN 9 AM TO 6 PM, MONDAY TO FRIDAY.

THE PURCHASER IS NOTIFIED VIA EMAIL AND/OR SMS WHEN THE PACKAGE IS COLLECTED BY THE CARRIER AND GIVEN AN EXACT DELIVERY DATE.

FOR VALEX, IF THE DELIVERY IS IMPOSSIBLE DUE TO THE ABSENCE OF THE RECIPIENT AT THE PLACE OF DELIVERY, THE CARRIER WILL MAKE UP TO THREE ATTEMPTS TO DELIVER. IF THESE ATTEMPTS TO DELIVER FAIL AND THE PURCHASER CANNOT BE CONTACTED, THE ARTICLES WILL BE RETURNED TO THE STOCK AND THE ORDER WILL BE CANCELLED AND REFUNDED.

7.3    FAULTS, DEFECTS, DAMAGED PACKAGES

7.3.1    GENERAL PROVISIONS

THE PURCHASER OR RECIPIENT OF THE ORDER SHOULD CHECK THE APPEARANCE OF THE PACKAGE AND THE ARTICLES AT THE TIME OF DELIVERY.

IN THE EVENT OF A DEFECT CONCERNING THE PACKAGE (DAMAGED PACKAGE, OPENED PACKAGE, TRACES OF LIQUID, ETC.) OR THE ARTICLE(S) ORDERED (MISSING ARTICLE(S), DAMAGED ARTICLE(S)), THE PURCHASER OR RECIPIENT OF THE ORDER MUST THEN FOLLOW THE PROCEDURE DESCRIBED BELOW (ARTICLE 7.3.2 OF THESE GENERAL TERMS AND CONDITIONS OF SALE) OR MAY DECIDE NOT TO ACCEPT DELIVERY (IN WHICH CASE THE DELIVERYMAN WILL TAKE BACK THE PACKAGE). THE PURCHASER OR RECIPIENT OF THE ORDER WILL ALSO BE UNABLE TO REQUIRE CELINE TO DELIVER THE ORDERED ARTICLES A SECOND TIME.

THE PURCHASER WILL THEN BE CONTACTED BY CLIENT SERVICE AS SOON AS POSSIBLE TO DISCUSS HIS/HER REFUSAL TO ACCEPT DELIVERY. IF THE TRANSPORT DEFECT IS CONFIRMED BY CLIENT SERVICE, THE ORDER WILL BE CANCELLED, AND THE FULL COST OF THE ARTICLES CONTAINED IN THE PACKAGE AND ALL DELIVERY CHARGES WILL BE REFUNDED TO THE PURCHASER.
 
THE PURCHASER OR RECIPIENT OF THE ORDER MAY ALSO CALL CLIENT SERVICE TO DISCOVER THE DETAILED METHODS APPLICABLE FOR RETURNING THE DAMAGED ARTICLE(S). THE PURCHASER MUST THEN COMPLY PRECISELY WITH THE PROCEDURE FOR THE RETURN OF DAMAGED ARTICLES AS INDICATED BY CLIENT SERVICE.

THE PURCHASER (OR THE RECIPIENT OF THE ORDER) MUST, WITHIN THE EARLIER OF (I) THIRTY DAY S FOLLOWING THE DATE THE PURCHASER OR RECIPIENT BECOMES AWARE OF THE DEFECT; AND (II) THREE MONTHS FOLLOWING RECEIPT OF THE PACKAGE IN QUESTION, NOTE THE ORDER NUMBER. IN ORDER TO NOTIFY THE FAULT BY EMAIL OR TELEPHONE (1577-8841) TO CLIENT SERVICE AND SEND PHOTOS OF THE DAMAGED ARTICLE. CLIENT SERVICE WILL THEN ORGANISE COLLECTION FROM THE PURCHASER (OR THE RECIPIENT OF THE ORDER) VIA VALEX.

7.3.2    PROCEDURE THAT MUST BE FOLLOWED FOR MISSING OR DAMAGED ARTICLES

THE PURCHASER OR RECIPIENT OF THE ORDER MUST, WITHIN THE EARLIER OF (I) THIRTY DAYS FOLLOWING THE DATE THE PURCHASER OR RECIPIENT BECOMES AWARE OF THE DEFECT; AND (II) THREE MONTHS FOLLOWING RECEIPT OF THE PACKAGE, NOTIFY CLIENT SERVICE OF ANY MISSING OR DAMAGED ARTICLES BY TELEPHONE ON 1577-8841.

CLIENT SERVICE MAY ASK FOR ALL INFORMATION RELATED TO THE IDENTITY OF THE PURCHASER OR RECIPIENT OF THE ORDER AND CARRY OUT ALL USEFUL VERIFICATIONS IN THIS CONTEXT.

7.4    DELIVERY DEADLINES

DELIVERY DEADLINES ARE CALCULATED FROM THE MOMENT OF RECEIPT OF ORDER CONFIRMATION VIA EMAIL. DELIVERY DEADLINES FOR ORDERS SENT WITHIN SOUTH KOREA ARE AS STATED WHEN THE ORDER IS PLACED.

IN PARTICULAR, THESE TAKE INTO ACCOUNT THE TIME AT WHICH THE ORDER WAS PLACED AND BUSINESS DAYS IN THE COUNTRY OF DELIVERY. DURING THE CHRISTMAS AND NEW YEAR HOLIDAY PERIOD (FROM 23 NOVEMBER UNTIL 31 DECEMBER), DEADLINES MAY BE EXTENDED ON AN EXCEPTIONAL BASIS DUE TO HIGH LEVELS OF ACTIVITY FOR CARRIERS.

ARTICLE 8: RIGHT OF WITHDRAWAL AND RETURNING ARTICLES

IN ACCORDANCE WITH THE PROVISIONS OF THE E-COMMERCE ACT IN KOREA, THE PURCHASER HAS A RIGHT OF WITHDRAWAL.

THE PURCHASER MAY THEREFORE EXERCISE HIS OR HER RIGHT OF WITHDRAWAL, WITHOUT OBLIGATION TO PROVIDE REASONS FOR SUCH DECISION, UP TO FOURTEEN (14) DAYS AFTER RECEIPT OF THE ARTICLE IN QUESTION BY THE PURCHASER OR BY ANY THIRD PARTY DESIGNATED BY THE PURCHASER OTHER THAN THE CARRIER. IF THE PURCHASER HAS ORDERED SEVERAL ARTICLES IN ONE SINGLE ORDER OR IF THE ARTICLES HAVE BEEN DELIVERED IN SEVERAL BATCHES, THE WITHDRAWAL PERIOD COMMENCES ONLY WHEN THE PURCHASER OR ANY THIRD PARTY DESIGNATED BY THE PURCHASER OTHER THAN THE CARRIER TAKES PHYSICAL POSSESSION OF THE FINAL ARTICLE OR OF THE FINAL PART OF THE DELIVERY.

TO THE MAXIMUM EXTENT PERMITTED UNDER THE LAWS, THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR ORDERS RELATING TO:
 
•    GOODS PRODUCED IN ACCORDANCE WITH SPECIFICATIONS PROVIDED BY THE PURCHASER OR THAT ARE CLEARLY PERSONALISED;
•    THE PROVISION OF GOODS WHICH WERE SEALED FOR REASONS RELATED TO HEALTH AND HYGIENE AND WHERE THE SEAL HAS BEEN REMOVED BY THE PURCHASER FOLLOWING DELIVERY DUE TO REASONS ATTRIBUTABLE TO THE PURCHASER, TO THE EXTENT THE PURCHASER CAN CHECK AND CONFIRM THE STATUS OF SUCH PRODUCTS, CAUSING LOSS OF DAMAGES TO THE PRODUCT OR SIGNIFICANTLY DECREASING THE VALUE OF SUCH PRODUCTS
•    FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.

IN ORDER TO NOTIFY ITS WITHDRAWAL DECISION, THE PURCHASER MAY USE THE WEBSITE OR WITHDRAWAL FORM PROVIDED AT THE END OF THESE GENERAL TERMS AND CONDITIONS OF SALE, OR ANY OTHER STATEMENT DRAFTED IN UNAMBIGUOUS TERMS. THIS REQUEST MUST BE SENT TO CLIENT SERVICE VIA EMAIL
TO: CLIENTSERVICE.KR@CELINE.COM.

THE PURCHASER THEN IMMEDIATELY RECEIVES CONFIRMATION OF RECEIPT OF HIS OR HER REQUEST FOR WITHDRAWAL WHICH WILL BE SENT VIA EMAIL INDICATING THE PROCEDURE TO BE FOLLOWED BY THE PURCHASER.

FINALLY, TO RETURN THE GOODS, THE PURCHASER MAY:

•    USE THE COLLECTION SERVICE PROVIDED FOR FREE, FROM THE PLACE OF HIS CHOICE (IN SOUTH KOREA). FOR THIS PURPOSE, THE PURCHASER MUST CONTACT CLIENT SERVICE ON 1577-8841 TO AGREE ON AN APPOINTMENT (DATE) FOR THE COLLECTION OF THE ARTICLE(S) BY CELINE, AND THE TRANSPORTER WILL PROVIDE A RETURN WAYBILL UPON COLLECTION. COLLECTION IN THIS MANNER MUST BE MADE WITHIN FOURTEEN (14) DAYS FOLLOWING THE ANNOUNCEMENT OF THE PURCHASER’S DECISION TO WITHDRAW.
•    RETURN THE ARTICLE(S) DELIVERED IN THEIR ORIGINAL PACKAGING, COMPLETE (BOXES, ACCESSORIES, PROTECTION, LABELS, BOOKLETS, ETC.) AND ACCOMPANIED BY A COPY OF THE INVOICE AND BANK CARD USED TO MAKE THE PURCHASE, IN ORDER TO COMPLETE THE RETURN.

IF THAT CASE, CELINE SHALL PAY ALL COSTS INCURRED IN RETURNING THE ARTICLE. THE PURCHASER WILL BE RESPONSIBLE FOR OBTAINING EVIDENCE OF THE RETURN, MEANING THAT THOSE ARTICLES TO BE RETURNED MUST BE SENT BY RECORDED DELIVERY OR VIA ANY OTHER METHOD THAT PROVIDES CONFIRMATION OF THE DATE, WITH THE COSTS AND RISKS ENTAILED IN THE RETURN BEING BORNE BY CELINE.

IN ANY CASE, THE REFUND WILL BE COMMENCED TO BE PROCESSED PROMPTLY FOLLOWING THE RECEIPT BY CELINE OF THE PURCHASER’S REQUEST FOR WITHDRAWAL (OR FOLLOWING THE DATE ON WHICH THE PURCHASER PROVIDED EVIDENCE OF THE DISPATCH OF THE ARTICLES, THE DATE ACCEPTED BEING WHICHEVER OF THESE IS EARLIER).

DEPENDING ON THE PAYMENT METHOD USED, THE AMOUNTS PAID FOR THE ARTICLE(S) WILL BE REFUNDED BY BEING CREDITED TO THE PURCHASER BANK ACCOUNT CORRESPONDING TO THE CARD USED FOR THE PAYMENT, OR VIA WIRE TRANSFER TO THE PURCHASER’S BANK ACCOUNT. TO THE MAXIMUM EXTENT PERMITTED UNDER THE LAW, ANY ADDITIONAL EXPENSES PAID BY THE PURCHASER AND LINKED TO THE CHOICE OF A SPECIFIC DELIVERY METHOD WILL NOT BE REFUNDED

PLEASE NOTE THAT FOR GIFTS, THE RIGHT OF WITHDRAWAL REMAINS EXCLUSIVELY WITH THE PURCHASER AND MAY NOT UNDER ANY CIRCUMSTANCES BE EXERCISED BY THE RECIPIENT OF THE GIFT.

IN ALL CASES, THE PURCHASER MUST RETURN THE ARTICLES DELIVERED IN THEIR ORIGINAL PACKAGING, COMPLETE (BOXES, ACCESSORIES, PROTECTION, LABELS, BOOKLETS, ETC.) AND ACCOMPANIED BY THE RETURN FORM, DULY COMPLETED. TO THE EXTENT PERMITTED UNDER THE LAWS, ARTICLES RETURNED INCOMPLETE, WORN, DAMAGED, DETERIORATED, DIRTIED OR IN ANY OTHER STATE THAT COULD REASONABLY SUGGEST THAT THEY HAVE BEEN USED OR WORN WILL BE NEITHER REFUNDED NOR EXCHANGED AND WILL BE SENT BACK. FOR FOOTWEAR, THE SOLE MUST ALSO BE INTACT: TRYING ON CELINE SHOES WHILE STANDING ON CARPET OR RUGS IS THEREFORE HIGHLY RECOMMENDED.
 
ARTICLE 9: EXCHANGES

CELINE WILL NOT PROCEED TO EXCHANGE. THE PURCHASER MAY RETURN THE ARTICLE WITHIN THE DELAY OF 7 DAYS OF RECEIPT OF SUCH ARTICLE PURSUANT TO ARTICLE 8 AND PROCEED TO A NEW PURCHASE ON THE WEBSITE.

ARTICLE 10: COMPLIANCE – WARRANTY – CLIENT SERVICE

SUBJECT TO ARTICLES 8 AND 9 UNDER THE GENERAL TERMS AND CONDITIONS OF SALE, TO THE EXTENT REQUIRED UNDER THE LAWS, ALL ARTICLES OFFERED FOR SALE VIA THE WEBSITE ARE COVERED BY A LEGAL DEFECT WARRANTY, THEREBY ALLOWING THE PURCHASER TO RETURN ANY ARTICLES DELIVERED IN A DEFECTIVE STATE FREE OF CHARGE.

ARTICLE 11: CLAIMS – INFORMATION – CLIENT SERVICE

FOR ANY INFORMATION, CLAIM OR QUESTION RELATING TO THE TERMS AND CONDITIONS OF SALE ESTABLISHED BY CELINE OR TO THE ARTICLES THEMSELVES, PURCHASERS SHOULD CONTACT THE CELINE KOREA CLIENT SERVICE BY TELEPHONE: 1577-8841 OR VIA THE WEBSITE USING THE FORM “CONTACT US”, PROVIDING AN ORDER NUMBER IF APPLICABLE.

ARTICLE 12: PERSONAL DATA

CELINE GATHERS PERSONAL DATA RELATING TO THE PURCHASER AND, IF APPLICABLE, TO THE RECIPIENT OF THE ORDER. THE END PURPOSE, RECIPIENTS AND CONDITIONS UNDER WHICH CELINE GATHERS AND PROCESSES PERSONAL DATA ARE SET OUT IN THE PRIVACY AND PERSONAL DATA PROTECTION POLICY AND THE COOKIE POLICY.

ARTICLE 13 – RETENTION OF OWNERSHIP

CELINE RETAINS FULL AND ENTIRE OWNERSHIP OF ALL ARTICLES SOLD UP UNTIL THE PAYMENT IN FULL HAS BEEN PROCESSED, INCLUDING THE AMOUNT IN PRINCIPAL, EXPENSES, TAXES AND MANDATORY DUTIES.

ARTICLE 14: INTELLECTUAL PROPERTY RIGHTS

THE TRADEMARK “CELINE” TOGETHER WITH ALL TRADEMARKS, FIGURATIVE OR OTHER, AND, MORE GENERALLY, ALL OTHER BRANDS, ILLUSTRATIONS, IMAGES AND LOGOS FEATURED ON CELINE ARTICLES, THEIR ACCESSORIES OR PACKAGING, WHETHER PROTECTED BY COPYRIGHT OR NOT, ARE AND SHALL REMAIN THE EXCLUSIVE PROPERTY OF THE COMPANY CELINE. ANY REPRODUCTION, WHETHER TOTAL OR PARTIAL, MODIFICATION OR USE MADE OF SUCH TRADEMARKS, ILLUSTRATIONS, IMAGES AND LOGOS, FOR ANY REASON WHATSOEVER AND ON ANY SUPPORT WHATSOEVER, MADE WITHOUT EXPRESS PRIOR CONSENT FROM CELINE, IS STRICTLY PROHIBITED. ALSO PROHIBITED IS ANY COMBINATION OR CONJUNCTION WITH ANY OTHER TRADEMARK, SYMBOL, LOGO AND, MORE GENERALLY, ANY DISTINCTIVE MARK INTENDED TO CREATE A COMPOSITE LOGO. THIS IS ALSO THE CASE FOR ANY COPYRIGHT, DESIGNS AND PATENTS WHICH ARE THE PROPERTY OF CELINE.

THE USE OF ALL OR PART OF THE WEBSITE, PARTICULARLY VIA DOWNLOADING, REPRODUCTION, COMMUNICATION OR REPRESENTATION, FOR ANY PURPOSES OTHER THAN PERSONAL AND PRIVATE USE FOR NON-COMMERCIAL PURPOSES, IS STRICTLY PROHIBITED. ANY PERSON WHO BREACHES THESE PROVISIONS IS THEN EXPOSED TO SANCTIONS.

EXPRESS PRIOR AUTHORISATION MUST BE OBTAINED FROM US IN WRITING FOR THE CREATION OF HYPERTEXT LINKS TO ANY ONE OF THE PAGES OR COMPONENT PARTS OF THE WEBSITE. SUCH AUTHORISATION MAY BE REVOKED AT ANY TIME. WEBSITES CONTAINING A HYPERTEXT LINK REDIRECTING TO THE ON-LINE STORE OR TO WHICH THE ON- LINE STORE COULD ITSELF LINK ARE NOT UNDER THE CONTROL OF CELINE AND CELINE THEREFORE DECLINES ALL LIABILITY (PARTICULARLY AS PUBLISHER) CONCERNING ACCESS TO AND THE CONTENT OF SUCH WEBSITES.
 
ARTICLE 15 – SIGNATURE AND EVIDENCE

CELINE ACTS TO ENSURE THAT A HIGH LEVEL OF SECURITY IS GUARANTEED IN RELATION TO THE PERSONAL INFORMATION OF ITS CUSTOMERS, HOWEVER THE PURCHASER ALSO HAS A ROLE TO PLAY IN THE PROTECTION OF HIS OR HER PERSONAL DATA. IN PARTICULAR, THE PURCHASER MUST KEEP HIS OR HER ON-LINE TRANSACTIONS SECURE BY, FOR EXAMPLE, NEVER DISCLOSING IDENTIFIERS (THE PURCHASER’S EMAIL ADDRESS) AND/OR PASSWORDS TO ANYONE AND BY CHANGING PASSWORDS ON A REGULAR BASIS. CELINE CANNOT THEREFORE BE HELD LIABLE WITH REGARD TO THE DISCLOSURE OF ANY INFORMATION CONCERNING THE PURCHASER TO ANY INDIVIDUAL HAVING USED THE PURCHASER’S IDENTIFIER (EMAIL ADDRESS) AND/OR PASSWORD. THE USER OF THE PURCHASER’S IDENTIFIER (HIS OR HER EMAIL ADDRESS) AND/OR PASSWORD WILL THEREFORE BE TAKEN AS PROOF OF IDENTITY AND RENDER THE CORRESPONDING AMOUNTS DUE, ONCE THE ORDER HAS BEEN VALIDATED. CELINE SHALL NOT UNDER ANY CIRCUMSTANCES BE HELD LIABLE WITH REGARD TO THE FRAUDULENT USE OF SUCH INFORMATION. PROVISION OF A CREDIT OR DEBIT CARD NUMBER AND THE FINAL VALIDATION OF THE O RDER WILL BE TAKEN AS EVIDENCE OF ACCEPTANCE OF THE SAID ORDER AND RENDER DUE THE AMOUNTS COMMITTED BY THE ENTRY OF THE ARTICLES MAKING UP THE ORDER. THE AUTOMATED REGISTERS SAVED IN THE IT SYSTEMS OF CELINE AND ITS PARTNERS WILL BE CONSIDERED AS EVIDENCE PROVING THE COMMUNICATIONS, ORDERS AND PAYMENTS MADE BY AND BETWEEN THE PURCHASER AND CELINE.

ARTICLE 16: FORCE MAJEURE

THE PERFORMANCE BY CELINE OF ALL OR PART OF ITS OBLIGATIONS WILL BE SUSPENDED UPON THE OCCURRENCE OF AN EVENT OF FORCE MAJEURE AS DEFINED IN THE APPLICABLE LAWS WHICH WOULD IMPEDE OR DELAY SUCH PERFORMANCE.

CELINE WILL INFORM THE PURCHASER OF THE OCCURRENCE OF ANY SUCH FORTUITOUS EVENT OR EVENT OF FORCE MAJEURE WITHIN SEVEN (7) DAYS. SHOULD THIS SUSPENSION CONTINUE FOR MORE THAN FIFTEEN (15) DAYS, THE PURCHASER WOULD THEN HAVE THE OPTION TO TERMINATE ANY OUTSTANDING ORDERS, AND A REFUND WOULD THEN BE PAID UNDER THE CONDITIONS SET OUT IN ARTICLE 8 OF THESE GENERAL TERMS AND CONDITIONS OF SALE.

ARTICLE 17: DISPUTES - APPLICABLE LAW

THESE GENERAL TERMS AND CONDITIONS OF SALE ARE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH SOUTH KOREAN LAW

SHOULD ANY DISPUTE ARISE IN RELATION TO THE APPLICATION AND/OR INTERPRETATION OF THESE GENERAL TERMS AND CONDITIONS OF SALE, THE PURCHASER HAS THE OPTION TO HAVE RECOURSE UNDER THE KOREAN CIVIL PROCEDURE ACT AND THE E-COMMERCE ACT.

IF EITHER PARTY DECIDES NOT TO TAKE ACTION AGAINST THE OTHER PARTY IN THE EVENT OF A BREACH OF ANY ONE OF ITS OBLIGATIONS SET OUT WITHIN THESE GENERAL TERMS AND CONDITIONS OF SALE, THIS MAY NOT BE INTERPRETED FOR THE FUTURE AS A WAIVER OF THE OBLIGATION IN QUESTION.

FORM TO BE USED FOR WITHDRAWALS

(PLEASE COMPLETE AND RETURN THIS FORM ONLY IF YOU WISH TO WITHDRAW AN ORDER).
-    FAO THE CELINE CLIENT SERVICE DEPARTMENT AT FOLLOWING EMAIL ADDRESS: CLIENTSERVICE.KR@CELINE.COM
-    I/WE [*] HEREBY NOTIFY[*] YOU OF MY/OUR [*] WITHDRAWAL OF THE ORDER RELATING TO THE SALE OF THE GOODS DESCRIBED BELOW
-    GOODS     [REFERENCE]    
-    ORDERED ON [*]/RECEIVED ON [*]:     
-    NAME OF THE CONSUMER(S)
-    ADDRESS OF THE CONSUMER(S)
-    SIGNATURE OF THE CONSUMER(S) (IF THIS FORM IS FILED IN PAPER COPY ONLY)
 
-    DATE
[*] DELETE AS APPLICABLE.