FAQ - Returns & refunds

YOU MAY CONTACT CLIENT SERVICES VIA EMAIL OR PHONE CALL TO RETURN ITEMS PURCHASED ONLINE. WE APOLOGIZE THAT AS OF NOW, EXCHANGE SERVICES ARE NOT PROVIDED. YOU MAY RETURN AND RE-ORDER YOUR ITEM.

TO SCHEDULE A PICKUP FOR RETURN AT NO CHARGE:

PLEASE CONTACT CELINE Client Service CENTER TO REQUEST A RETURN. COMPLETE THE RETURN FORM AND INCLUDE IT IN THE PACKAGE.
REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOW(S), ETC) TO AVOID DAMAGE IN TRANSIT. CELINE WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SELLABLE CONDITION.
A CELINE APPOINTED COURIER WILL PROVIDE A PRE-PAID RETURN LABEL AT PICK UP. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PRE-PAID LABEL.

MERCHANDISE MUST BE RETURNED WITHIN 14 DAYS FROM THE DATE OF DELIVERY.

THE PRODUCT MUST BE IN SELLABLE CONDITION WITH NO SIGNS OF USAGE, IN ITS ORIGINAL STATE. ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN AND THEY WILL BE SENT BACK TO THE CUSTOMER.

LEATHER PRODUCTS SUCH AS BAG STRAP AND BELT CAN BE WRINKLED IF THEY ARE THREADED INTO THE BUCKLE. LEATHER PRODUCTS WITH WRINKLES ARE NO LONGER SELLABLE AND THEREFORE SUCH PRODUCTS CANNOT BE RETURNED.

IF THE PRODUCT HAS BEEN DAMAGED OR WORN, OR ITS VALUE HAS DEPRECIATED, THE RETURN WILL BE REJECTED AND THE PRODUCT WILL BE RETURNED TO THE CUSTOMER.

SHOES SOLES ARE EXTREMELY FRAGILE. TO PREVENT DAMAGE, ATTACH THE PROVIDED PROTECTIVE FILM AND WEAR THEM IN A CLEAN, CARPETED AREA. WHEN RETURNING THE PRODUCT, PLEASE REMOVE THE FILM AND REPACK IT. IT MUST REMAIN INTACT.

EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.

FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.

FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.​

PERSONALIZED AND MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.

ORDERS SHIPPED TO A S.KOREAN ADDRESS MUST BE RETURNED WITHIN THE S.KOREA.

CELINE WILL DO EVERYTHING POSSIBLE TO ENSURE YOU ARE PROMPTLY REFUNDED.

ONCE YOUR RETURNED ITEM IS RECEIVED BY OUR CENTRAL WAREHOUSE, WE WILL PROCEED THE REFUND WITHIN 5 BUSINESS DAYS (BARRING PRODUCT QUALITY ISSUES AND CREDIT CARD ISSUER LEAD TIMES).  A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR RETURN HAS BEEN PROCESSED.

PLEASE CONTACT OUR CUSTOMER SERVICE IF YOU HAVE ANY QUESTIONS ON YOUR RETURN OR REFUND.

Celine offers free express shipping. There are no return costs, as pre paid labels are provided by the local courier at pick up.

WE RECOMMEND YOU TO ONLY USE OUR PRE-PAID RETURN SERVICE BY VALEX. CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR COLLECTION SERVICE WITH THE PRE-PAID RETURN SHIPPING LABEL.

UNFORTUNATELY, NO ONLINE PURCHASES CAN BE RETURNED OR EXCHANGED IN A CELINE STORE FOR NOW. IF YOU WISH TO RETURN AN ITEM PURCHASED FROM A CELINE BOUTIQUE, A DIFFERENT RETURN CONDITION MIGHT APPLY.