FAQ - Additional legal information

Purpose of collection and use of personal data  

• To provide you with services and fulfil the orders that you place, and to comply with our contractual obligations, and in particular:
  • To enable you to create a “my account” personal space and purchase CELINE products online;
  • To manage your orders and their delivery as well as the corresponding warranties;
  • To manage any other service, whether current or future, in connection with the Services and registered in the corresponding General Terms of Use.

Personal data items to be collected and used 

• Email, title, name, password

Personal data retention and use periods

• Until you terminate your account, or statutorily-required retention period.

You have the right to refuse the collection and use of personal data. However, such refusal may limit the use of the Website, such as creation of profile, making online purchases or receiving other CELINE E-Commerce services.

Purpose of collection and use of personal data

• To deal with your requests
  • To send you information about our offers, news and events (newsletter, invitations and other publications via the channels that you will have specified beforehand – post, e-mail, telephone, SMS, instant messaging);
  • To manage your requests for a meeting with a CELINE operative, to deal with your requests and complaints;
  • To improve the operation of the Site by generating statistics, to personalise the interface of the Site based on your preferences, and for the purpose of targeted advertising or promotional material, in keeping with our cookies policy.
• To foster the legitimate interests of CELINE:
  • To manage our relationship with you by keeping an up-to-date centralised database of our existing and potential clients, enabling us to proactively manage the monitoring of our commercial relationship;
  • To ensure that we provide high-quality services by conducting surveys and by measuring the quality of the telephone response of our call centre;
  • To create survey reports and statistics, after anonymising the underlying data or after implementing processes designed to prevent the erroneous attribution of data to an identified person.
  • To ensure the security of your transactions online, to prevent fraud and payment defaults.

Personal data items to be collected and used

• Email, title, name, password, nationality

Personal data retention and use periods

• Until you terminate your account, or statutorily-required retention period.

You have the right to refuse the collection and use of personal data. However, such refusal may limit the personalized service or participation on various events and other corresponding services.

• Recipient and transferred country of personal data
• CELINE establishments (CELINE, FRANCE -CELINE UK, UNITED KINGDOM -CELINE MONTE CARLO, MONTE CARLO -CELINE (SUISSE) SAT, SWITZERLAND -CELINE ITALIA, ITALIA -CELINE GERMANY, GERMANY -CELINE NETHERLANDS, NETHERLANDS -CELINE CZECH REPUBLIC, CZECH REPUBLIC -CELINE SWEDEN, SWEDEN -CELINE DENMARK, DENMARK -CELINE DISTRIBUTION SPAIN, SPAIN -CELINE (HONG KONG) LIMITED, HONG KONG -CELINE COMMERCIAL AND TRADING (SHANGHAI), CHINA -CELINE BOUTIQUE TAIWAN, TAIWAN -CPC MACAU COMPANY LIMITED, MACAU -CELINE DISTRIBUTION SINGAPORE, SINGAPORE -LVMH FASHION GROUP AUSTRALIA, AUSTRALIA -CELINE THAILAND, THAILAND -CELINE PHILIPPINES, PHILIPPINES -CELINE INC, UNITED STATES -CELINE CANADA INC, CA)
• Shared period / method
• ad-hoc share through the network
• Purpose of collection and use of personal data
• to provide You the same personalized service worldwide
• Personal data items to be collected and used:
• All collected personal data
• Personal data retention and use periods
• For a period not to exceed 10 years from your initial purchase. This period is renewed each time you interact with CELINE

You have the right to refuse the collection and use of personal data.  However, such refusal may limit the personalized service or other corresponding services.

Purpose of collection and use of personal data

• To deal with your requests
  • To send you information about our offers, news and events (newsletter, invitations and other publications via the channels that you will have specified beforehand – post, e-mail, telephone, SMS, instant messaging);

Personal data items to be collected and used

• Email, nationality

Personal data retention and use periods

• Until you terminate your newsletter subscription, or statutorily-required retention period.

You have the right to refuse the collection and use of personal data. However, such refusal may limit our remittance of newsletter and marketing information to you.