FAQ - COVID-19

STORE REOPENINGS

WE HAVE TAKEN ALL PRECAUTIONARY MEASURES TO ENSURE YOU HAVE A SAFE AND PLEASANT IN-STORE OR CURBSIDE EXPERIENCE.

IF YOU PLAN TO VISIT A CELINE STORE, WE RECOMMEND SCHEDULING AN APPOINTMENT IN ADVANCE. YOU MAY DO THIS BY

1/ CALLING THE STORE DURING OPEN HOURS. OUR MOST UP-TO-DATE HOURS CAN BE FOUND IN OUR STORE LOCATOR, BY SEARCHING FOR YOUR NEAREST CELINE STORE, CLICKING ON “SEE MORE DETAILS” AND SCROLLING TO THE END OF THE PAGE TO VIEW OUR HOURS OF OPERATION. (CLICKING “SEE MORE DETAILS” FOR EACH STORE LOCATION WILL DISPLAY THE STORE’S ACTUAL HOURS OF OPERATION, EVEN IF THE STORE APPEARS LISTED AS “CLOSED”.)

2/ OR BY USING OUR “REQUEST AN APPOINTMENT” FEATURE IN OUR STORE LOCATOR, BY SEARCHING FOR YOUR NEAREST CELINE STORE, CLICKING ON “SEE MORE DETAILS”, AND CLICKING “REQUEST AN APPOINTMENT”.

PLEASE CLICK HERE TO GET STARTED.

SHIPPING OPTIONS
WE CONTINUE TO OFFER COMPLIMENTARY OVERNIGHT AND EXPRESS (2-DAY) SHIPPING. PLEASE CLICK HERE FOR DETAILS.

RETURNS & EXCHANGES
OUR RETURN WINDOW CURRENTLY REMAINS AT 14 DAYS FROM DELIVERY DATE. EXCHANGES IN STORE ONLY. PLEASE CLICK HERE FOR DETAILS.

SAFETY MEASURES
To ensure the safety of our clients and teams, we have increased social distancing in all areas, in accordance with medical guidelines. Our ecommerce workstations, warehouse and any space occupied by our personnel undergo regular cleanings. All deliveries adhere to strict hygiene rules that minimize personal contact.

CONTACT US
FOR ADDITIONAL INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE CENTER AT +1 833 847 4860, FROM MONDAY TO FRIDAY, 10 AM TO 7 PM, EASTERN TIME.
YOU CAN ALSO EMAIL US AT CLIENTSERVICE.US@CELINE.COM. A CELINE ADVISOR WILL RESPOND TO YOU WITHIN 24 HOURS, FROM MONDAY TO FRIDAY.