FAQ - Shipping & tracking

DELIVERY FEES: COMPLIMENTARY

ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 3PM ET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 3PM ET, ON A WEEKEND, OR ON A PUBLIC HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

DEPENDING ON THE TIME OF DAY THAT YOU PLACE YOUR ORDER AND THE ITEMS AVAILABLITY, ORDERS MAY TAKE UP TO 1-7 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.

ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS AND CAN DELAY DELIVER.

DELIVERY SIGNATURES REQUIRED

DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED FOR ALL ORDERS.

STANDARD SHIPPING 

STANDARD IS THE GROUND SHIPPING OPTION.
LEADTIME: 2-10 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL

EXCEPTIONS: 
-    IF A STANDARD DELIVERY ORDER IS PLACED ON FRIDAY AFTER ORDER CUT-OFF TIME, OVER THE WEEKEND, OR ON A HOLIDAY, THE EARLIEST IT WILL SHIP IS THE FOLLOWING MONDAY/ BUSINESS DAY.
-    STANDARD DELIVERY SERVICE IS NOT AVAILABLE TO NUNAVUT, NORTHWEST TERRITORIES AND YUKON. 
-    REMOTE ADDRESSES MAY REQUIRE ADDITIONAL DELIVERY TIME 

 
EXPRESS SHIPPING 

LEADTIME: 2-5 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL
EXPRESS SHIPPING TO ALL CANADA REGION INCLUDING TO NUNAVUT, NORTHWEST TERRITORIES AND YUKON.

EXCEPTIONS: 
-    IF AN ORDER IS PLACED ON FRIDAY AFTER ORDER CUT-OFF TIME,  OVER THE WEEKEND, OR ON A HOLIDAY, THE EARLIEST IT WILL SHIP IS THE FOLLOWING MONDAY/ BUSINESS DAY.
-    REMOTE ADDRESSES MAY REQUIRE ADDITIONAL DELIVERY TIME.
-    FRAGRANCE OR DANGEROUS GOODS PURCHASES ARE ONLY ABLE TO SHIP STANDARD DELIVERY DUE TO SPECIAL HANDLING

IN-STORE PICKUP (AVAILABLE ONLY IN YORKDALE TORONTO FREE STANDING STORE)

LEAD TIME: 2-5 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.

IF YOU, THE PURCHASER, ARE PICKING UP YOUR ORDER YOURSELF, YOU WILL NEED:
- THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
- A VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
- THE ORDER CONFIRMATION EMAIL.
 

IF A REPRESENTATIVE IS PICKING UP YOUR ORDER, THEY WILL NEED:
THE ORIGINAL METHOD OF PAYMENT OR PAYPAL CONFIRMATION;
- THE PURCHASER’S VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
- THE REPRESENTATIVE’S OWN VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION
- THE ORDER CONFIRMATION EMAIL.
 
YOUR ORDER WILL BE HELD IN-STORE FOR 15 DAYS. IF NOT PICKED UP, IT WILL BE RETURNED TO OUR STOCK AND YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED.
 

WE SHIP TO YOUR HOME OR BUSINESS ADDRESS WITHIN CANADA. ALL ORDERS ARE SHIPPED BY UPS.

FOR DELIVERY TO A HOTEL, PLEASE CONTACT OUR Client Service BEFORE PLACING AN ORDER.

FOR SECURITY REASONS, ALL CELINE.COM PURCHASES REQUIRE AN ADULT (AT LEAST 21 YEARS OF AGE) SIGNATURE UPON DELIVERY. ALL ORDERS ARE SHIPPED BY UPS.

IF YOU ARE NOT AVAILABLE TO SIGN FOR YOUR PACKAGE, THE DRIVER WILL MAKE A TOTAL OF THREE DELIVERY ATTEMPTS ON THREE CONSECUTIVE BUSINESS DAYS. FOLLOWING THESE ATTEMPTS, THE PACKAGE WILL AUTOMATICALLY RETURN TO SENDER.

You can pick up your order in-store at selected CELINE locations (currently only available in Yorkdale Toronto Free Standing Store).
If a CELINE boutique near you offers in-store collection services, it will be displayed as a Click & Collect shipping option when you shop on CELINE.com.

Please collect your order within 15 days or we will cancel your order and refund your original payment method.

Most of our products are eligible to be collected in store.
Depending on inventory, some items may not be available for in-store pickup at the time that you select the "Click & Collect" option.

AT CHECKOUT, YOU WILL HAVE THE OPTION TO INCLUDE A PERSONALIZED GIFT MESSAGE IN YOUR ORDER. ALL GIFT ORDERS COME WITH A COMPLIMENTARY GIFT WRAP.

A GIFT POUCH IS INCLUDED FOR HAUTE PARFUMERIE AND BEAUTE PRODUCTS.

ALL OTHER CATEGORIES INCLUDES SIGNATURE CELINE BOX GIFT WRAPPED.

PLEASE NOTE THAT THE PRICE IS NOT DISPLAYED ON THE ORDER RECEIPT. ​

IF YOU ARE PICKING UP YOUR GIFT ORDER IN STORE, PLEASE ASK FOR GIFT WRAPPING IN THE STORE UPON COLLECTION.

UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. THE CARRIER TRACKING LINK IS SENT ONCE YOUR ORDER IS SHIPPED OUT.​ ​

WE RECOMMEND YOU TO REGISTER AN ACCOUNT WITH CELINE.COM SO YOU CAN TRACK YOUR ONLINE ORDER AND ACCESS YOUR PURCHASE HISTORY AND E-RECEIPT EASILY.​ ​

FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.​

After placing your order, you will receive a confirmation email notifying you that your order has been placed.
At this time, the order status in your account is "Submitted".

Some orders require additional validation.
Once your order has been approved, its status in your account changes to "Confirmed".

As your order is being prepared, its status changes to "In Preparation".

When your order is ready to be shipped, you will receive an email confirmation.
The status of your order changes to "Home Delivery: Shipped".
 
Once your order has been delivered, you will receive an email confirmation of delivery.
The order status in your account changes to "Delivered".

YOU CAN PROCEED TO MAKE A RETURN BY FOLLOWING THE RETURN INSTRUCTION INCLUDED WITH YOUR ORDER.​ ​

PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU REQUIRE ASSISTANCE WITH YOUR RETURN.​

HAUTE PARFUMERIE PRODUCTS (FRAGRANCES, CANDLES,…), BEAUTE, BATH & BODY ITEMS. IN THE CASE OF A GIFT, A SIGNATURE POUCH IS INCLUDED.