FAQ - Products

CELINE ONLY SELLS THROUGH ITS OWN DISTRIBUTION NETWORK AND CAREFULLY SELECTED PARTNERS. CELINE DOES NOT OFFER ITS PRODUCT FOR SALE THROUGH STREET VENDORS, UNAUTHORIZED RETAIL LOCATIONS OR UNAUTHORIZED WEBSITES. IN AN EFFORT TO PROTECT ITS VALUABLE BRAND AND LOYAL CUSTOMERS, CELINE RESERVES THE RIGHT TO REFUSE THE SALE OF CELINE PRODUCTS TO INDIVIDUALS ENGAGING IN RESELLING ACTIVITIES.​ ​

PLEASE CONTACT OUR CLIENT SERVICE TO REPORT COUNTERFEITERS AND UNAUTHORIZED DISTRIBUTORS OF CELINE MERCHANDISE.​

LEATHER GOODS​
LEATHER GOODS SHOULD BE STORED IN THE DUST BAG PROVIDED AT THE PROPER TEMPERATURE AND IN A WELL-VENTILATED AREA. NATURAL LEATHER MAY VARY IN COLOR DEPENDING ON THE PART OR TEXTURE OF THE LEATHER. PLEASE NOTE THAT IT MAY BE STAINED BY MOISTURE AND OIL SUCH AS RAIN, WATER, LIQUID, OR HAND CREAM. AVOID OVER EXPOSURE TO DIRECT LIGHTING AND KEEP IT AWAY FROM DIRECT SOURCES OF HEAT AND AGAINST ABRASIVE SURFACES. PLEASE NOTE THAT IF THE LEATHER LINING OF THE SHOE IS DYED NATURAL, DYE TRANSFER MAY OCCUR. PLASTIC SHOE PROTECTION STICKERS ARE FOR FITTING PURPOSES ONLY AND MUST BE REMOVED BEFORE ACTUAL USAGE. OTHERWISE, IT MAY CAUSE DAMAGE TO THE LEATHER OUTSOLES.​ ​

CLOTHING​
PLEASE REFER TO THE TAG AND CARE LABEL ATTACHED TO THE PRODUCT. PROFESSIONAL DRY-CLEANING MAY BE REQUIRED FOR SOME OF THE GARMENTS.​ ​

ACCESSORIES AND JEWELRY​
MAKE SURE THAT ACCESSORIES AND JEWELRY DO NOT COME IN DIRECT CONTACT WITH CHEMICALS. ACETATE IS A VERY ELASTIC MATERIAL AND CAN BE DEFORMED BY HEAT. PLEASE STORE ACETATE HEADBANDS INSIDE ITS DEDICATED PACKAGING.​ ​

SUNGLASSES​
NOT SUITABLE FOR DIRECT OBSERVATION OF THE SUN. NOT SUITABLE FOR DRIVING AT NIGHT. IN THE CASE OF CONTAMINATION, USE A SOFT CLOTH AND CLEAN IT WITH CLEAN WATER IF NECESSARY.​ ​ ​

FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.​

SHOULD YOUR CELINE PRODUCT REQUIRE REPAIR, PLEASE VISIT YOUR NEAREST CELINE STORE AND OUR SALES ADVISORS WILL BE HAPPY TO ASSIST YOU. THE "STORE LOCATOR" SECTION ON CELINE.COM ALLOWS YOU TO FIND ITS ADDRESS AND OPENING HOURS.​ ​

IF YOU ARE UNABLE TO VISIT A CELINE STORE, PLEASE CONTACT OUR CLIENT SERVICE. OUR CLIENT SERVICE ADVISORS WILL BE HAPPY TO GUIDE YOU THROUGH SENDING IN YOUR ITEM FOR REPAIR.​