FAQ - Payment

Payment

  • ACCEPTED PAYMENT METHODS AVAILABLE IS DEPENDENT ON YOUR LOCATION.
    FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.​

  • At this time, we accept only one form of payment per order.

  • Cards and other payment methods are not debited until an order has been accepted and shipped.


    However, your credit card or payment method may indicate a reserve amount as soon as the order is placed.

  • IF YOUR PAYMENT HAS BEEN DECLINED, PLEASE MAKE SURE THAT THE PAYMENT INFORMATION THAT YOU ENTERED IS CORRECT. ​ IF THE INFORMATION IS CORRECT, PLEASE CONTACT YOUR ISSUING BANK OR PAYMENT PROVIDER.​ ​

     

    IF YOUR PAYMENT HAS BEEN DECLINED AND YOU HAVE SAVED YOUR PAYMENT INFORMATION TO YOUR CELINE.COM ACCOUNT, WE RECOMMEND THAT YOU :​ ​

     

    - CHECK THAT THE PAYMENT METHOD HAS NOT EXPIRED​
    - ENSURE THAT THE BILLING ADDRESS MATCHES THE PAYMENT METHOD'S. YOU CAN EDIT PAYMENT INFORMATION BY CLICKING “UPDATE BILLING ADDRESS” AND FOLLOWING THE INSTRUCTIONS.​
    - ENSURE THAT YOU HAVE SUPPLIED THE CORRECT 3- OR 4-DIGIT SECURITY NUMBER. FOR YOUR PROTECTION, CELINE.COM REQUIRES THIS INFORMATION AT EACH PAYMENT, EVEN IF YOU HAVE ALREADY SAVED YOUR CARD DETAILS.​
    - USE AN ALTERNATIVE CREDIT/DEBIT CARD​ ​

  • All transactions on Celine.com are secure. To protect all personal data and payment data, Celine.com uses a Secure Socket Layer (SSL) encryption system. SSL is denoted by a lock icon in your browser's address bar and 'https' ('s' for 'secure') in the site URL. With SSL, all data exchanged between you and Celine.com is encoded, making it unreadable to third parties.


    Celine.com allows you to save your payment information. However, Celine.com does not retain any credit card information. You will need to re-enter your CVV code at every purchase.


    Celine.com uses 3D Secure, an added security layer system for payments made with Visa®, Mastercard® and American Express® cards equipped with this technology. These credit cards use the 3D Secure services "Verified by Visa®", "MasterCard® SecureCode" and "American Express SafeKey®", respectively.


    Our payments department carries out anti-fraud checks before approving your transaction. You may be contacted for additional details before your order is confirmed.

  • CELINE.COM AUTHENTICATES AND SECURES PAYMENTS USING 3D SECURE, ALSO KNOWN AS "VERIFIED BY VISA®", "MASTERCARD® SECURECODE" OR "AMERICAN EXPRESS SAFEKEY®". DURING THE PAYMENT PROCESS, THE BANK REQUESTS PERSONAL INFORMATION TO VERIFY THE CARDHOLDER'S IDENTITY AND VALIDATE THE TRANSACTION.​ ​

     

    TO PAY WITH 3D SECURE ON CELINE.COM : ONCE YOUR BANK DETAILS (CARD NUMBER, EXPIRATION DATE AND CARD VERIFICATION NUMBER) HAVE BEEN VALIDATED, A NEW PAGE WILL PROMPT YOU TO TYPE IN THE PERSONAL INFORMATION REQUESTED BY YOUR BANK. THIS INFORMATION MAY BE:​
    - THE ANSWER TO A PERSONAL QUESTION​
    - A PASSWORD YOU HAVE PREVIOUSLY CHOSEN​
    - A CODE SENT BY SMS​
    - YOUR DATE OF BIRTH​ ​

     

    ONCE THE 3D SECURE CODE HAS BEEN KEYED IN AND VALIDATED BY YOUR BANK, YOUR ORDER BECOMES FINALIZED. PLEASE EXPECT A CONFIRMATION EMAIL AT THIS TIME.​ ​

     

    EACH BANK HAS ITS OWN AUTHENTICATION METHOD. FOR QUESTIONS CONCERNING YOUR 3D SECURE CODE, PLEASE CONTACT YOUR BANK DIRECTLY.​

CONTACT

+44 20 7660 2253

Mon - Sat 10AM to 7PM (Paris time)

Excluding holidays