Call for availability +32 80 05 85 15
Monday to Saturday: 10 AM - 7 PM (Paris Time)
EUROPE
NORTH AMERICA
ASIA (country/region)
MIDDLE EAST
SOUTH AMERICA
OCEANIA
LANGUAGE
PLEASE NOTE THAT CHANGING YOUR LOCATION WILL REMOVE ALL ITEMS FROM YOUR ORDER
NEWSLETTER CELINE
STANDARD DELIVERY – COMPLIMENTARY :
2 TO 5 WORKING DAYS. THE ESTIMATED DELIVERY TIME IS DISPLAYED DURING YOUR ORDER PLACEMENT.
EXPRESS DELIVERY – COMPLIMENTARY :
1 TO 3 WORKING DAYS. THE ESTIMATED DELIVERY TIME IS DISPLAYED DURING YOUR ORDER PLACEMENT.
SATURDAY DELIVERY – COMPLIMENTARY :
SATURDAY DELIVERY IS AVAILABLE FOR ORDERS SHIPPING TO FRANCE, GERMANY, ITALY, SPAIN, AND UNITED KINGDOM. SOME AREA MAY NOT BE COVERED. PLEASE ENTER YOUR ZIP CODE AT CHECKOUT TO CONFIRM ELIGIBILITY.
COLLECT IN STORE – COMPLIMENTARY :
SOME AREA MAY NOT BE COVERED. PICK UP YOUR ORDER IN A SELECTED CELINE STORE.YOUR ORDER CAN BE READY FOR IN-STORE PICKUP AS EARLY AS THE DAY YOU PLACE IT OR WITHIN 5 WORKING DAYS, DEPENDING ON STOCK AVAILABILITY. ESTIMATED PREPARATION TIME WILL BE DISPLAYED DURING ORDER PLACEMENT.
PLEASE COLLECT YOUR ORDER WITHIN 15 DAYS OR WE WILL REFUND YOUR ORIGINAL METHOD OF PAYMENT.
Items purchased online may be returned via post mail CELINE.com (by scheduling a pickup at no charge) or in an eligible CELINE boutique.
TO SCHEDULE A PICKUP AT NO CHARGE:
1 - Please call our Client Service to schedule a pickup.
2 - Carefully wrap the item in its original packaging to protect against damages in transit. Please include the return request form or original invoice.
3 - Affix the prepaid return shipping label included in your original order to the package.
4 - Hand over the package to the carrier. If you prefer to use a different carrier, you will need to cover the cost of the shipment and insurance.
If you wish to return an item, please contact our Client Service within 14 calendar days from the date of delivery. Exchanges can be made within 30 calendar days from the date of delivery.
Articles must be unworn, unused and in sellable condition, with all original tags attached. They must be accompanied by the return request form included in the original order.
Personalized, altered, and made-to-order items are not eligible for return.
FRAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS BEFORE UNSEALING THE FRAGRANCE BOTTLE.
FOR HEALTH AND HYGIENIC REASONS, BEAUTY PRODUCTS (SUCH AS LIPSTICKS) MUST BE RETURNED INTACT, IN THEIR ORIGINAL CONDITION AND PACKAGING, UNOPENED AND UNUSED.
Please note that refunds may take several working days to appear in your account, depending on your credit card issuer.
You may use other postal services at your own risk. CELINE is not liable for goods returned using any method other than our collection service.
RETURNS AND EXCHANGES IN-STORE:
You may return products purchased online, at no charge:
- for a refund, to any CELINE free standing store using the same currency as the one used to purchase the item (excluding department stores, outlets & airports);
- for an exchange, to any CELINE free standing store in europe (excluding department stores, outlets & airports). Please contact our Client Service for additional details.
- RETURNS TO CELINE.COM MUST BE MAILED FROM THE COUNTRY TO WHICH THE ORDER WAS ORIGINALLY SHIPPED. IT MUST INCLUDE THE ORIGINAL RETURNS FORM.
- RETURNED ITEMS MUST BE UNUSED, WITH ALL ORIGINAL TAGS, ACCESSORIES, AND INSTRUCTION BOOKLETS ATTACHED.
- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED, OR ALTERED WILL NOT BE ACCEPTED FOR RETURN AND THEY WILL BE SENT BACK TO THE CUSTOMER.
- EYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES.
Purchases made in CELINE boutiques may follow a different return policy.
Maximum quantity reached.
For more information, please contact our Client Service.
Call for Availability +32 80 05 85 15
Monday to Saturday: 10 AM - 7 PM (Paris Time)
When you pre-order, you are reserving an item that is not yet available for sale.
Your payment will be processed when you place your order or shortly after.
You may cancel your order at any time, as long as the item has not been shipped (and after the shipping
by using your withdrawal right).
Usual return conditions apply.
At this time, pre-order items may not be purchased with in-stock products and must be ordered separately.
LOST CONNEXION, PLEASE RESET THE LAUNCH
