FAQ - Shipping & tracking

DHL EXPRESS DELIVERY – COMPLIMENTARY :
1-6 BUSINESS DAYS. PLEASE NOTE THAT ORDERS FOR SOME PRODUCTS MAY TAKE UP TO 11 BUSINESS DAYS TO BE DELIVERED IN REMOTE AREAS. THE ESTIMATED DELIVERY TIME WILL BE DISPLAYED DURING YOUR ORDER PLACEMENT.

ORDERS PLACED ON WEEKENDS AND HOLIDAYS WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY.

COLLECT IN STORE – COMPLIMENTARY :

PICK UP YOUR ORDER FROM SYDNEY WESTFIELD, MELBOURNE CHADSTONE, MELBOURNE COLLINS STREET OR GOLD COAST PACIFIC FAIR STORE. YOUR ORDER CAN BE READY FOR IN-STORE PICKUP AS EARLY AS THE DAY YOU PLACED IT OR WITHIN 5 BUSINESS DAYS, DEPENDING ON STOCK AVAILABILITY. THE ESTIMATED PREPARATION TIME WILL BE DISPLAYED DURING ORDER PLACEMENT.

PLEASE COLLECT YOUR ORDER WITHIN FIFTEEN (15) CALENDAR DAYS.

CELINE SHIPS TO ALL REGIONS IN AUSTRALIA, EXCEPT RIANA AND SOUTH RIANA IN TASMANIA.

WE DO NOT SHIP TO P.O. BOXES, PACKAGE LOCKERS, HOTELS, HOSPITALS, CAMPUSES, SERVICED OFFICES, APO/FPO, OUTLETS AND FREIGHT FORWARDERS.

FOR SECURITY REASONS, ALL CELINE.COM PURCHASES REQUIRE AN ADULT SIGNATURE UPON DELIVERY. 

IF NOBODY IS AVAILABLE TO SIGN FOR THE PACKAGE, THE COURIER WILL LEAVE A CALLING CARD AND WILL ATTEMPT TO DELIVER THE PACKAGE THE FOLLOWING BUSINESS DAY.

AFTER TWO CONSECUTIVE DELIVERY ATTEMPTS, THE PACKAGE WILL BE RETURNED TO CELINE AND YOUR ORDER WILL BE CANCELLED AND REFUNDED.

YOU CAN PICK UP YOUR ORDER IN SELECTED CELINE STORE AND THE LIST OF STORES WILL BE DISPLAYED AS A "CLICK & COLLECT SHIPPING" OPTION WHEN YOU SHOP ON CELINE.COM.

PLEASE MAKE SURE YOU HAVE:

1 - THE ORIGINAL PAYMENT METHOD OR PAYPAL CONFIRMATION
2 - THE ORDER CONFIRMATION OR ORDER READY FOR COLLECTION EMAIL
3 - A VALID FORM OF GOVERNMENT-ISSUED PHOTO IDENTIFICATION

YOU ALSO HAVE THE OPTION TO ASK ANY PERSON OF YOUR CHOICE TO COLLECT THE ARTICLE ON YOUR BEHALF. THE PERSON THEREBY DESIGNATED BY YOU WILL BE ASKED TO PROVIDE ALL THE ABOVE DOCUMENTS, IN ADDITION TO :

4 - HIS OR HER OWN VALID FORM OF GOVERNMENT-ISSUED PHOTO IDENTIFICATION
5 - A LETTER OF AUTHORISATION :

I [CLIENT NAME AS PER ID] AUTHORISE [PROXY NAME AS PER ID] AS MY ELECTED REPRESENTATIVE TO COLLECT MY ORDER [ORDER NUMBER] ON MY BEHALF.

[AUTHORISATION DATE + CLIENT SIGNATURE]

PLEASE COLLECT YOUR ORDER WITHIN FIFTEEN (15) CALENDAR DAYS OR WE WILL CANCEL YOUR ORDER AND REFUND TO YOUR ORIGINAL PAYMENT METHOD.

MOST OF OUR PRODUCTS ARE ELIGIBLE TO BE COLLECTED IN STORE. DEPENDING ON INVENTORY, SOME ITEMS MAY NOT BE AVAILABLE FOR IN-STORE PICKUP AT THE TIME THAT YOU SELECT THE "CLICK & COLLECT" OPTION.

AT CHECKOUT, YOU WILL HAVE THE OPTION TO INCLUDE A PERSONALIZED GIFT MESSAGE IN YOUR ORDER. ALL GIFT ORDERS COME WITH A COMPLIMENTARY GIFT WRAP.

A GIFT POUCH IS INCLUDED FOR HAUTE PARFUMERIE AND BEAUTE PRODUCTS.

ALL OTHER CATEGORIES INCLUDES SIGNATURE CELINE BOX GIFT WRAPPED.

PLEASE NOTE THAT THE PRICE IS NOT DISPLAYED ON THE ORDER RECEIPT. ​

IF YOU ARE PICKING UP YOUR GIFT ORDER IN STORE, PLEASE ASK FOR GIFT WRAPPING IN THE STORE UPON COLLECTION.

UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. YOU MAY ALSO TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR CELINE ACCOUNT.

FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.

AFTER PLACING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL NOTIFYING YOU THAT YOUR ORDER HAS BEEN PLACED. AT THIS TIME, THE ORDER STATUS IN YOUR ACCOUNT IS "SUBMITTED".

SOME ORDERS REQUIRE ADDITIONAL VALIDATION. ONCE YOUR ORDER HAS BEEN APPROVED, THE ORDER STATUS CHANGES TO "CONFIRMED".

AS YOUR ORDER IS BEING PREPARED, THE ORDER STATUS CHANGES TO "IN PREPARATION".

WHEN YOUR ORDER IS READY TO BE SHIPPED OR PICKED UP IN-STORE, YOU WILL RECEIVE AN EMAIL CONFIRMATION AND AN INVOICE. DEPENDING ON YOUR PREFERRED SHIPPING METHOD, THE ORDER STATUS CHANGES TO "HOME DELIVERY: SHIPPED" OR "CLICK & COLLECT: READY FOR COLLECTION".

ONCE YOUR ORDER HAS BEEN DELIVERED OR PICKED UP IN-STORE, YOU WILL RECEIVE AN EMAIL CONFIRMATION AND THE ORDER STATUS CHANGES TO "COLLECTED".

PLEASE CONTACT OUR CLIENT SERVICE TO REQUEST FOR A RETURN.

HAUTE PARFUMERIE PRODUCTS (FRAGRANCES, CANDLES,…), BEAUTE, BATH & BODY ITEMS. IN THE CASE OF A GIFT, A SIGNATURE POUCH IS INCLUDED.