SHOPPING

TO PLACE YOUR ORDER OVER THE PHONE, PLEASE CALL OUR CLIENT SERVICE AT +61 290 709 530.
YOU DO NOT NEED AN ACCOUNT TO PLACE AN ORDER ON CELINE.COM. HOWEVER, WE SUGGEST REGISTERING FOR ACCESS TO EXCLUSIVE SERVICES.

BROWSE OUR CATALOG, SELECT A CATEGORY OR A SUBCATEGORY FROM THE NAVIGATION MENU, OR CLICK INTO OUR SELECTION FEATURED ON OUR HOMEPAGE. TO FIND A SPECIFIC ITEM, USE OUR "FILTERS" TO NARROW THE CATEGORY RESULTS OR TYPE A QUERY IN THE WEBSITE SEARCH BAR.

ONCE YOU HAVE SELECTED YOUR PRODUCT, CHOOSE YOUR DESIRED COLOR AND SIZE (IF APPLICABLE) AND ADD IT TO YOUR SHOPPING BAG BY CLICKING "ADD TO BAG". TO COMPLETE YOUR PURCHASE AT A LATER TIME, ADD THE PRODUCT TO YOUR WISHLIST BY CLICKING "ADD TO WISHLIST".

ONCE YOU HAVE FINISHED SHOPPING, CLICK ON "SHOPPING BAG" OR "CHECKOUT" TO BE LED TO THE CHECKOUT PROCESS.

SHOULD YOU REQUIRE INFORMATION OR ASSISTANCE, PLEASE CONTACT OUR CLIENT SERVICE.
THE CELINE WEBSITE PRESENTS A WIDE SELECTION OF HANDBAGS, SMALL LEATHER GOODS, ACCESSORIES, SHOES, READY-TO-WEAR, SUNGLASSES, JEWELLERY, FINE JEWELLERY, HAUTE PARFUMERIE AND BEAUTÉ PRODUCTS. ON OCCASION, SOME PRODUCTS MAY NOT APPEAR IN OUR ONLINE STORE.

IF YOU DO NOT SEE A PRODUCT THAT YOU ARE LOOKING FOR ON OUR WEBSITE, PLEASE CONTACT OUR CLIENT SERVICE. OUR CLIENT SERVICE ADVISORS WILL BE HAPPY TO ASSIST YOU WITH YOUR SEARCH.
TO RECEIVE AN EMAIL NOTIFICATION WHEN AN ITEM IS BACK IN STOCK, USE OUR "GET NOTIFIED" FEATURE ON THE ITEM'S PRODUCT PAGE, OR CONTACT OUR CLIENT SERVICE.
UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. YOU MAY ALSO TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR CELINE.COM ACCOUNT.

FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.
YOU MAY EXPERIENCE A FEW MINUTES' DELAY BETWEEN PLACING YOUR ORDER AND RECEIVING YOUR ORDER CONFIRMATION.

PLEASE CHECK YOUR JUNK MAIL INBOX AS THE MESSAGE COULD BE DELIVERED THERE DEPENDING ON YOUR EMAIL SETTINGS.

IF YOU HAVE NOT RECEIVED AN ORDER CONFIRMATION AFTER 24 HOURS, PLEASE CONTACT OUR CLIENT SERVICE.
IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE CONTACT OUR CLIENT SERVICE AS SOON AS POSSIBLE.

ONCE AN ORDER HAS BEEN SUBMITTED, WE CANNOT GUARANTEE THAT THE ORDER CAN BE CANCELLED OR MODIFIED. HOWEVER, WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOUR REQUEST.

IF YOU WOULD LIKE TO RETURN AN ORDER THAT YOU HAVE RECEIVED, PLEASE REFER TO THE RETURN INSTRUCTIONS INCLUDED IN YOUR PACKAGE. ONCE WE RECEIVE YOUR RETURNED ITEM AND IT PASSES QUALITY INSPECTION, WE WILL PROCESS THE REFUND AS REQUESTED.
PLEASE CONTACT OUR CLIENT SERVICE UPON RECEIVING YOUR ORDER FOR THE TAX INVOICE.

PLEASE NOTE THAT THE NAME REGISTERED FOR YOUR ORDER MUST MATCH THE INFORMATION ON PASSPORT FOR TAX REFUND. NO INFORMATION MODIFICATION ALLOWED AFTER ORDER IS PLACED.
THE "FIND IN STORE" FEATURE ON EACH PRODUCT PAGE ALLOWS YOU TO LOCATE THE PRODUCT IN YOUR NEAREST CELINE STORE. PLEASE NOTE THAT THIS FEATURE MAY NOT BE ACTIVE IN SOME COUNTRIES.

YOU CAN ALSO CALL YOUR NEAREST CELINE STORE TO ENQUIRE AS TO IF THE ITEM IS AVAILABLE FOR PURCHASE.
TO BOOK A STORE APPOINTMENT, PLEASE VISIT OUR "STORE LOCATOR" AND SELECT YOUR PREFERRED CELINE STORE. THE “REQUEST AN APPOINTMENT” FEATURE ALLOWS YOU TO BOOK AN APPOINTMENT IN YOUR PREFERRED CELINE STORE AND OUR SALES ADVISORS WILL BE HAPPY TO WELCOME YOU.

PLEASE NOTE THAT THIS FEATURE IS LIMITED TO SELECTED STORES.

TO BOOK AN APPOINTMENT IN A STORE THAT IS NOT LISTED, PLEASE CONTACT OUR CLIENT SERVICE.