FAQ - Shipping & tracking

DHL EXPRESS DELIVERY – COMPLIMENTARY :​
2-6 BUSINESS DAYS. PLEASE NOTE THAT ORDERS FOR SOME PRODUCTS OR COUNTRIES MAY TAKE UP TO 9 BUSINESS DAYS TO BE DELIVERED. THE ESTIMATED DELIVERY TIME WILL BE DISPLAYED DURING YOUR ORDER PLACEMENT.​ ​

ORDERS PLACED ON WEEKENDS AND HOLIDAYS WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY.​

WE DELIVER TO YOUR HOME AND BUSINESS ADDRESS. FOR ALL HOTEL DELIVERIES, PLEASE CONTACT OUR Client Service BEFORE PLACING YOUR ORDER.

FOR SECURITY REASONS, ALL CELINE.COM PURCHASES REQUIRE AN ADULT SIGNATURE UPON DELIVERY.​ ​

IF NOBODY IS AVAILABLE TO SIGN FOR THE PACKAGE, THE COURIER WILL LEAVE A CALLING CARD AND WILL ATTEMPT TO DELIVER THE PACKAGE THE FOLLOWING BUSINESS DAY. ​ ​

AFTER TWO CONSECUTIVE DELIVERY ATTEMPTS, THE PACKAGE WILL BE HELD AT A SERVICE POINT NEAR YOU FOR 5 CALENDAR DAYS. AFTER WHICH, THE PACKAGE WILL BE RETURNED TO CELINE AND YOUR ORDER WILL BE REFUNDED.​

AT CHECKOUT, YOU WILL HAVE THE OPTION TO INCLUDE A PERSONALIZED GIFT MESSAGE IN YOUR ORDER. ALL GIFT ORDERS COME WITH A COMPLIMENTARY GIFT WRAP.

A GIFT POUCH IS INCLUDED FOR HAUTE PARFUMERIE AND BEAUTE PRODUCTS.

ALL OTHER CATEGORIES INCLUDES SIGNATURE CELINE BOX GIFT WRAPPED.

PLEASE NOTE THAT THE PRICE IS NOT DISPLAYED ON THE ORDER RECEIPT. ​

IF YOU ARE PICKING UP YOUR GIFT ORDER IN STORE, PLEASE ASK FOR GIFT WRAPPING IN THE STORE UPON COLLECTION.

UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. THE CARRIER TRACKING LINK IS SENT ONCE YOUR ORDER IS SHIPPED OUT.​ ​

WE RECOMMEND YOU TO REGISTER AN ACCOUNT WITH CELINE.COM SO YOU CAN TRACK YOUR ONLINE ORDER AND ACCESS YOUR PURCHASE HISTORY AND E-RECEIPT EASILY.​ ​

FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.​

WHEN YOU ARE A REGISTERED USER IN CELINE.COM, YOU CAN TRACK YOUR ONLINE ORDER AND ACCESS YOUR PURCHASE HISTORY AND E-RECEIPT EASILY.​ ​

AFTER PLACING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL NOTIFYING YOU THAT YOUR ORDER HAS BEEN PLACED. AT THIS TIME, THE ORDER STATUS IN YOUR ACCOUNT IS "SUBMITTED“.​ ​

SOME ORDERS REQUIRE ADDITIONAL VALIDATION. ONCE YOUR ORDER HAS BEEN APPROVED, THE ORDER STATUS CHANGES TO "CONFIRMED".​ ​

AS YOUR ORDER IS BEING PREPARED, THE ORDER STATUS CHANGES TO "IN PREPARATION".​ ​

WHEN YOUR ORDER IS READY TO BE SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL AND AN INVOICE. THE ORDER STATUS CHANGES TO "SHIPPED" WHEN THE PACKAGE IS ON TRANSIT.​

YOU CAN PROCEED TO MAKE A RETURN BY FOLLOWING THE RETURN INSTRUCTION INCLUDED WITH YOUR ORDER.​ ​

PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU REQUIRE ASSISTANCE WITH YOUR RETURN.​

HAUTE PARFUMERIE PRODUCTS (FRAGRANCES, CANDLES,…), BEAUTE, BATH & BODY ITEMS. IN THE CASE OF A GIFT, A SIGNATURE POUCH IS INCLUDED.